City Wide Roofing & Remodeling

John H.

I was calling this company to schedule an appointment for free inspection for roof replacement and recieved very poor customer service. I kept the appointment anyway, Upon the arrival of the rtepresenative who was to do the inspection he nver introduced himself and made a snare remark to me at the door and looked like he did not want to be here. Beware!!!!! this is not a good representation of this company stay away from a company that has problems even before the inspection.

Joni M.

Scheduled an appointment for an estimate. Waited 3 hours for someone to come out. Never showed or called to say they couldn't make it. Very unprofessional! Stockton, CA

Kelsey C.

I do not recommend this business. They rescheduled on Friday and then didn't show up on Monday. When I called to cancel they said the appointment was moved to Tuesday.

I've already received other quotes and didn't need another. I see their reviews now - I don't recommend opening a Yelp plan because they reach out to everyone, poor reviews and all. Based on the reviews I wouldn't have even considered them.

Reviews can say a lot.

Sandy L.

with requesting landscaping pros, this was one that responded, however, the name or services don't seem to include any requested services. my husband was impressed by the the rep, the plan and concepts ironically. unfortunately, the company has never reponded nor sent quote etc.

needless to say doing business with a non responsive company leaves a lot to be desired. thinking moving forward to an actual landscaping company & is their primary focus.

Lawrence R.

Sales Rep Josh not a man of his word failed to appear on work site owner just wanted to get the work done despite my request.

Nerd I.

I requested an estimate from several roofing companies last year, including this company, through Yelp. This company put me on their calendar and didn't show up. I remember calling the company and receiving poor customer service, then someone followed up to see about rescheduling. I received the estimates from the other companies and ended up getting a new roof installed from another company, not this company.

I told this company in a Yelp message almost a year ago that I was proceeding with another company. From then up until today almost a year later, City Wide Roofing's scheduling department has been calling and texting me to get me re-scheduled for an appointment. This company has never acknowledged missing their original appointment window. Apologizing for being a no-show is all it would've taken to get the appointment rescheduled. My complaint went in one ear and out the other, so I had another company take care of my roof.

For some reason they seem to cycle through phone numbers often calling from a new number each time, never from the same number twice. The only thing their repeated calls and texts did was remind me to leave this review.

I already have a new roof. Check your Yelp messages and stop calling me.

Edit: 3 additional stars given for finally acknowledging me. This review is what it took to be taken off the call list, after telling someone last year on the phone I already had a new roof - Interdepartmental lack of communication I'm sure. 4 stars is better than 1 and I appreciate the company making assurances that they'll take measures to avoid a similar experience moving forward. Have a good one!

Vanessa C.

My home needed the roof replaced due to hail damage. A neighbor recently had his roof replaced by Citywide Roofing and recommended them. I was not disappointed. Mark assisted with the insurance claim process and was always available to answer questions. Lindsay contacted me weekly by phone to provide updates and address any concerns I had. Albert, Owner, made himself available by email. The roof looks great. Roof work was completed in one day. Cleanup was so good you'd never know they were there. The combination of excellent communication and excellent work made this my best contractor experience by far. I highly recommend Citywide Roofing

Rotem A.

Excellent customer service, had a great experience working with them.
I highly recommend using citywide; we were lucky to work with Albert and his team! Thank you, guys and good luck.

Jeff W.

I received a cold call from ""Alex"" this morning trying to promote this company's services. He was extremely rude when I asked some simple, polite questions about why he had chosen my number to call, and then he hung up on me.

Please don't engage businesses that utilize illegal telemarketing practices.

DeAndre B.

They sent a ""project manager"" to my house for a re-roof estimate. He provided me a verbal estimate and showed the products they would use for the new roof. I was told that I would receive a written estimate in my email in the next day or two. A week and a half later, I had no email, I reached out the company and was told the ""project manager"" was no longer employed with the company. I was then told a manager would come to my house and provide me a new estimate for the new roof. 10 minutes later, they called me and said the new estimate would be almost double the price of the original verbal estimate and wanted to know if it was worth their time to still come out. The entire process was handled poorly from a customer service standpoint. Would not recommend them to anyone needing any work done.