Citrus Contracting

John S.

I had my roof replaced 5 years ago this month. I found out recently (I'm never on the roof) that my roof is highly compromised being soft with other repair person fearing of going through the roof. My understanding is that this is due to improper installation. Whatever. For almost a month I have called, left messages and even visited their offices during a work day during open hours. A live person has never picked up the phone, I have been on hold many times for 20, 30 min or longer, they never return messages and the offices were closed and dark with not one person in there. I am looking at attorneys now. Stay away.

Tony P.

Worst experience ever!! It's been 12 months since they replaced my roof and I've had a leak for the past 12 months!! Ceiling is discolored and I'm concerned about mold! I've totally given up on them and got another roof company out to take care of their Shoddy workmanship!! Biggest thing is the run around you get from them., DO NOT USE THIS COMPANY!!! If you do then it's at your peril!!!!

Teela S.

BEWARE BEWARE BEWARE
Had a roof replaced with this company last year due to leaks in several places. After roof was done , 3 months later I had leaks in the exact same several spots as before. Called this company several times to come out and figure out why their new roof on my house was still leaking in those same spots. They had no answer for me and just wanted to patch my new roof of only 3 months. So they patched it and guess what? It still leaks... needless to say this company does nothing to make sure the job is done the right way. They hire people with no knowledge of roofing or experience and refuse to replace my roof that is still leaking. not to mention the girls answering the phones will not let you speak to anyone in charge or a contractor for that matter. So unprofessional. . This whole company is unprofessional.. STAY AWAY FROM THIS COMPANY. BAD BUSINESS PEOPLE....

Shellye L.

I have tried multiple times to contact Citrus Contracting to fix loose shingles on my roof that they installed in April 2023 - I provided them with an inspectors report which they acknowledged receipt of, but have yet to receive a call back after leaving multiple messages and emails. Every time I call I keep being sent to someone's voicemail with no return call. This is after I was told that I would not have to pay the hurricane deductible because of the way that the claim was filed but I ended up being hit with the hurricane deductible.

Paula M.

I am very disappointed and so regretful that I hired this company. As of 08/18/2023 the work that they were contracted to do is still incomplete! On 10/25/2022 I was solicited on social media after posting in a local Facebook group looking for a reliable contractor. I expected a few messages but not such a promising message offering to meet all of my construction needs. To my surprise I was contacted by Citrus Contractors but I was told that they are owned by Angi, as in Angie's list. They said that they can definitely do all of the work I had described in my post and even offer to help with my insurance claim. I thought it was perfect because I had so much damage in so many different areas of my home and I knew I would need a lot of different types of trade work in order to get my home back to how it was prior to the storm. Unfortunately, it has not been perfect. It hasn't even been okay..its been a nightmare that has been going on for almost a year. They have caused more damage, extensive damage that wasn't there after the hurricane, and are now refusing to fix it. They are also charging me the full amount of my contract without doing most of the work, and are cheeky enough to put it in writing. They put a lien on my house after knowing that my roof failed inspection, but will not communicate with me. The roofers that they sent were all drunk and I have video proof of them drinking alcohol while working on my roof. They've left such a mess at my house that a roofing nail embedded in my husband's leg while he was mowing the lawn, he was out of work for a week fighting the infection that it caused. They have fired almost every person that has had any contact with me. I do not recommend this company to anybody. They are horrible! Not only do they do bad work, but the refusal to communicate with me as a customer is so disrespectful. At this point, I may have to hire a lawyer in order to be made whole and to have the lien removed from my house. A lien that was put on for the roof that failed all three inspections and had to be replaced. My home has been in a constant state of construction since October of last year. This should not happen to anyone. This is not how a good contractor does business. Do not hire this contractor, in fact, put them on a list of terrible contractors that no one should hire..be warned!

Heather P.

This company destroyed the gutter system around my entire home 4 months later I am still trying to get the first repair job corrected. They sent a young boy who barely speaks English and is not contracted to do the repair work. He did not even know why he was at my home. There are still areas that are not acceptable and one gutter in back is bent uneven and now has large shiny silver bolts all the way down my roof line. They also use a company for waste removal Griffin Waste Services and one of them caused my driveway to crack and shift downwards creating a step down/deviation. The dumpster company is blaming the roofing company and no one will fix the damage. I would NEVER recommend this company as this has been a nightmare. They will also coach you on filing a hurricane claim and give you dates to use. This will cause your deductible to go from 2k to 7k. My roof was almost 20 yrs old and is on a lake with strong gusts daily. A normal wind damage claim would have been sufficent. They refuse to waive any of the deductible and expect full payment. Complaints have been filed with the BBB and DPBR. Comsumers beware!!

Colette P.

HORRIBLE DEPLORABLE COMPANY if I could give a negative 5, I would. Used Citrus contractors to replace our roof in 2019. Last week noticed a discolored area of ceiling in son's room; got on ladder touched ceiling and my hand went through drywall! Had independent inspector out who attributes leaks to poor workmanship of roof! Called Citrus contracting and was promptly informed they guarantee workmanship for 2 years. Explained situation & requested to speak with supervisor. WHAT A JOKE! Let's just say their customer service department, given 2 chances did absolutely NOTHING, NO HELP; No offer to inspect, no return call from supervisor, ABSOLUTELY NOTHING!
It should be noted that when Citrus did our roof; we came home to black instead of the ordered white facia/soffit. When we informed Brian of the color error he informed us although it wasn't what we ordered; it looked great, was more up to date in the way builders were doing roofs (two toned) and we should keep it as it looked better. (!!) After insisting we wanted what we ordered - Brian told us how much that would cost him personally as he wrote (messed up) order - did they fix the error. Geez, perhaps their obvious irritation and negative attitudes about fixing THEIR ERROR may have contributed to the overall horrible workmanship. **Interestingly enough, when I called customer service and explained the erroneous initial work I was told THERES NO DOCUMENTATION ABOUT IT. I guess that must be on their end as we have photo evidence of error (before and after pictures)
Citrus Contracting taught me a very valuable lesson; Do Thorough Research! As Citrus contracting are storm chasers & money takers! to the tune of $26,542.09. you guys absolutely STINK!

Debbie R.

I have verified proof that this company discriminated against a black family. My husband and I are white, we had a rep from this company work with our insurance adjuster to get our roof covered. We then recommended this company to our daughter and SIL (black couple). The rep said:

""No...we don't advocate for the homeowner. If you guys think the insurance company will pay for the roof, I would contact them and let them know that you think you have a claim. They will send an adiuster out to look at the roof. I thought that's what you guys already had done with Allstate.
Obviously, we can put off the start date for the roof until you guys know what the insurance company is going to do. That's kind of what I was saying the other day. In some cases, it's pretty cut and dry, and they give the thumbs up within a couple of weeks. If they are not going to cover it, they usually let you know in a couple of weeks as well.""

I then contacted him describing our experience vs theirs. I said I wanted to contact the district manager. He called my daughter back and said NOW they'd be willing to work with their adjuster.
He also responded to me once I mentioned to him I will contact his director to do the right thing.

""That is fine. We have a Citrus Rep that is assigned to the job. He is available tomorrow to meet with me.""

Needless to say, I will not be recommending this company to any friends or family in the future.

Marty E.

worst experience I've ever had with a contractor , the company Citrus Contracting roofing ( AK ) Agni Roofing is nothing other then a gang of con artist and rouge laborers that call them selves roofers,
They hide behind a bunch of layers of liars who promises you things then use delay tactics from the time they sell you, until there supervise Manny comes out to feed you more lies! communication is derelict at best !!! there workmanship on my roof was so bad an entire second crew had to come in and repair what the original crew messed up! ( I have photos to show if any one cares to see them) The first crew came and put a roof on my house in 13 hours, and it showed too, they left in the dark when they couldn't even see there work, my wife who is a cancer patient had to ask them to leave at 8:40PM in the evening when it was almost completely dark because we knew they couldn't see, when there reply was we are finished , it was to dark to clean the yard so the next day when the sun came up and I saw the butcher job that the crew did on my roof and gutters and drip edge, I was shocked and very disappointed, when I finely I was able to peel the onion back and reach some one 24 hours later I was referred to the warranty department!! one day into a new roof THE WARRENTY department had to get involved!!? also a handy man had to get involved day two after initial job was so called completed? Maintenance man had to come to my house and try to put lipstick on a pig, It was a joke, I called and called and called complaining until a real supervisor came out after failing roof inspection on multiple fronts, a week later ( Manny ) was his name and agreed with me that the job was done wrong in a lot of areas, by then a whole week went by and my blood was boiling over the whole experience from my salesman to the different departments and city's all my calls were being routed by design it appears, That i was beside myself. its now been three weeks and multiple crews have been by to REPAIR a brand new roof to my satisfaction and its still not right?
next week they have to send in a sub contractor to give me new gutters i didn't order ( mine were fine) because roofers butchered them as well? i mean total chaos, my wife's car was dented in the roofers process the neighbors mail box was run into the night the roofers left in the dark, nails were left all in my yard, and my poor wife in her garden work boots stepped on a nail and it went into her boot then foot!! she went to ER for a Tetanus Shot, and now is recovering from that!! again worst experience I have ever had and some of there good reviews on line are from employees!! never use this company,
I wouldn't ever use them again !! again three weeks into job and not complete but 13 hours to do the initial roof, Pathetic ??
Marty E Palm coast Florida 32137

Steven C.

The absolute worst company to hire for your roofing needs. From the lack of professionalism from the salesperson to the inept workers damaging screens and major pool equipment to the front office who is absolutely clueless about the status of their projects this is one of the most poorly run roofers in the area. If there was a zero star rating I would give it to them. Stay away!