Castle Roofing

Gen C.

I paid $90 to have someone come out and go on the roof and look at my pipe boot which was leaking into my attic and damaging my drywall below. Another well rated roofing company offered to fully replace my pipe boot for the same price Castle ended up proposing to ""repair"" my pipe boot, and that was supposedly 'with' a $100 discount if I agreed to them completing the work while they were already at my house. All I needed was flashing and sealant! I was very upset because I feel the fee for them to come out just helps Castle tie you into getting the repair done by them since they now have a $90 built-in price advantage over their competition. Their tactic worked on me and after some haggling of the price I caved for them to do the repair. The first time the work wasn't done per the work order (missing ice and water shield, nails instead of screws, no shingles were replaced), but they came out a second time and re-repaired it following the work order description. If you're moving forward with this type of repair just go for replacing the part and get quotes from vendors who will come out at no charge so that you can price compare with no strings attached. Or you can go with a handyman if you don't want to be overcharged and you are specific in agreeing on the work description and materials used. Also ask for step-by-step photos to be sure of what you are getting. Lastly I want to mention I modified my original review after Castle asked me to remove my bad review. This request left a bad taste in my mouth. I hope I don't need anything else done with my roof as this was a pain. My next house may be a ranch so my roofline is more accessible and I can do repairs myself and save some money.

Willie B.

Carlos and his crew worked hard to resolve to resolve a difficult situation. Carlos kept me updated and I genuinely felt he was concerned about the overall customer (which is rare these days). I would recommend Castle for your roofing needs.

Traci S.

Castle was all aces, baby! Professional, responsive, on-time, and fixed the issue right the first time at a reasonable price! Quality service!

A J.

I had two big leaks inside, and had three companies give me bids to put in a new roof. I had a friend look all bids over with me, and Castle keep coming up as the best choice. Castle handled the house roof, the garage roof and the interior drywall removal, paint, etc., and they did a GREAT JOB. Hannah is a dream to work with, The crew picked up all of the gack left in the yard as they went. As this was my first experience with redoing a roof, I couldn't ask for a better company to handle it. Thanks, Castle!

Keturah H.

I just got a new roof and I was dreading this. I knew absolutely nothing about the process, materials or time it would take to get this done. I also work from home so having someone working on the roof for too long would've been a huge inconvenience. The Castle team was fantastic. The workers showed up 7:30am and worked until dark. The entire process took a little over 2 days and they did an amazing job with the clean up. My new roof looks great and I even got a warranty on their work.

Kate M.

We just had our roof redone with Castle. We consulted with two other companies and we picked Castle because they had the best/most responsive customer service (Hannah is awesome) and their processes were really efficient. Within two weeks of the initial estimate we had a new roof. The price was also really great! I don't often review things but Castle was AWESOME so I felt the need to share!!

Jacqueline L.

Hannah was very professional when scheduling my appt. The guys came out and worked until the job was done. I haven't had any problems yet, but I know if I do someone will be dispatched to correct the problem.

Bill C.

Castle Roofing: Mr Ric Thomas in the San Antonio area represents Castle Roofing. I must say that I am especially pleased that either Mr Thomas or one of his associates was present at our house during almost all of the re-roofing activity thereby removing significant homeowner stress. The crew and the supervisors were very knowledgable and most pleasant to work with. (Low stress.)

The job took slighly longer than projected and the crew corked in the cooking heat of our dark roof in August without complaining. The job was completed last evening and looks very good. The site was cleaned at least as well as by previous roofers at our house. This is our fourth re-roofing in forty years of living here - so I would add that ths s not our first time around the block. I initially gave a four star rating because of a very small concern about our drip edge.

In addition: My mother lives a few blocks away and was frantic to get her roof repaired as roof was leaking through the ceiling. Castle Roofing was recommended to her by a friend and she likes the job they did. She recommended them to me. So, let's change from Four Sars to FIVE STARS.

Susan G.

We recently had some ""storm chaser"" type roofing company in our neighborhood which prompted us to get additional roof replacement quotes.

Our first contact with Castle was Mark Lee. He was seamless ,professional and expeditious . The quote given was inline with another company that we interviewed but with Marks swift communication skills we chose Castle.
We were put on the schedule right away and the crew completed our roof in one day which I'm sure can't always be the case but we got lucky. They worked hard all day and stayed until at least 7:00 pm getting the job completed and cleaning up our property.
We were VERY impressed from beginning to end with Castle.

Nkenge G.

After heavy, flash flooding last week and my third leak (in three different places) over the past 10 years, I looked for a roofer. After the first leak, I'd called Allstate. The adjuster said flatly, ""The roof isn't leaking"". Okay... Fast forward eight years later and now my fireplace was leaking as was my bathroom ceiling. I looked on Yelp for the companies with the highest and most reviews.

The Good:
Castle Roofing gave me an appointment the same day! The crew was timely, courteous and professional. They went into my attic and then up on the roof. The entire process took about thirty minutes. They said I needed nail pops repaired, 2 to 3 migrating shingles replaced, my dryer vent replaced, my chimney sealed and an ice and water barrier installed. They may as well have been speaking Chinese! (I don't speak Chinese). The quote was $885 but they seemed trustworthy and I was desperate!

The Bad:
There was a tiny bit of pressure. He said, ""I can get you in on Friday if you sign today"" pen in hand. It almost worked. But a small voice said, ""You know better than that."" Then she screamed, ""Get a second opinion!"" Then it got bad. I called Castle and I was told there's no warranty on their service. ""Roofs are kind of like cars,"" the sweet receptionist said, ""they're unpredictable."" But after I insisted, she did say they'd come out if it started leaking again. ""They'd come out."" Not that they'd fix it. I don't know if that's standard practice but my antennas went up.

The Double Check:
To silence my inner critic, I called two more companies. First I called Bell Roofing and asked in general how much it would cost to replace a dryer vent. They wouldn't give me a quote over the phone and they were booked up until late June. Then I called Roberts Roofing and told him about the leaks. He gave me a quote of about $350 over the phone which I appreciated. I knew he couldn't be sure until he came and surveyed the damage but it was worth making an appointment. Then I sent a text to my peeps. A family friend recommended Pablo, an independent contractor who'd done an excellent job and charged the best price. He came out today.

The Ugly:
Pablo found the exact same problems as Castle. And he quoted me $250! That's right, $250 to do the same repair job. Since Castle doesn't even warranty their work, why would I pay them an extra $635? And even though I'm by no means an expert, a quick Google search of an 'ice and water barrier' said it's an unnecessary expense in most climates.

I'm not saying Castle is unscrupulous. And I won't accuse them of taking advantage of vulnerable women (at least women who look vulnerable). But I will say that I won't be using their services and I cannot in good faith recommend them to anyone else. Why not? Because I'm unbought and un-bossed. You can take that to the bank!

On a final note: As much as I enjoy writing reviews I don't do it for the glory. Elites don't get paid and I certainly don't take any pleasure in maligning a company's reputation. Out of my 173 reviews, only 16 are one star. I write reviews because it is important to have a voice and to be able to make informed decisions when it comes to spending those hard earned dollars. I fairly and accurately depicted my experience with Castle just like I do with all of my reviews. It's not something I take lightly.

As far as Pablo, my roof turned out great! His number is (404) 484-5453.

Keep Yelping!