Castle Roofing

M M.

My interaction with Castle continues to be excellent. My issues with my roof are still going on almost three weeks later, and Mark Lee has gone above and beyond to provide me with great customer service. If you want an honest professional company for your roofing needs, than Mark & Castle are it.

Anthony C.

When looking around for a new roof, we made a point of not choosing a cheap roofer, going with Castle and paying that extra money for the premium roof and job. I didn't check Angie's List and see the long list of F-rated reviews, I only saw the 5-star reviews on Yelp. My wife & I are incredibly disappointed with Castle, and if I had my time again I would have chosen another roofer to do the right job the first time for less money.

Over the course of the new roof install, Castle Roofing and their crew lied to me repeatedly, breached their own contract, only assigned 1/3 of the crew after the first day (turning a 2-day install into an 8-day install incl. two rain days) and replaced premium materials specified in our contract with cheaper substitutes. Including the 8-day install it was 49 days from the first shingle being ripped off to the last repair made and final check handed over.

Towards the end I thought there was a glimmer of redemption when we discussed two separate problems - they informed me about them and we talked me through solutions. But, like everything else, both turned into disasters as I noticed they did the exact opposite of what we agreed they would do. One item they did come back and pull it all off on Day 9, but the other could not be fixed without damaging the wall so we agreed to leave it.

An apology on Day 7 from the owner was appreciated, but that call was merely that, just a phone call. They sent a new crew to fix what had been done, but when the new crew started to contradict each other on what repairs they had actually made, and then pushed back on fixing damage they caused, I lost complete faith in them too.

They do deserve 1-star because when we had a leak scare on a rain day during the install they were at my house 7am the following morning ready to deal with it.

I'm lost on how a company like Castle can be certified by a major manufacturer like GAF and I intend to share my experience with them. I'm nervous about what warranty support will be like from Castle. Those roofers that told me manufacture certification is just marketing nonsense are obviously right.

After all those stressful days and then weeks, when it came time for the final 50% payment I was offered two free pieces of plywood as compensation, a discount of $90.

I live in a fairly close-knit community in Atlanta, we all know each other and all the houses were built at the same time (circa 2000). Over the course of those weeks, three homeowners approached me while I watched the roof go up, two more on email, asking who was working on my roof because they wanted to avoid them. I told them Castle and yes, there's a reason they never put a sign on my yard.

Matthew T.

These guys are the best! They matched a lower bid and did a fantastic job on a tight schedule. My roof needed some repairs and they were out there with in a few days and did top notch work. Well done guys, highly recommended!

Brandy L.

Was very easy to schedule an appointment with Castle. Llyod came out to check on our roof and 2 leaks and even removed several wiffle balls in our gutters. Upon agreeing on the estimate the work was completed the very next morning. We will definitely use them in the future!

T. S. H.

On July 29, Hannah informed me that Alex had obtained the skylights and was on his way to my home to install them. Alex is very polite and professional. He completed the skylight replacement expeditiously and cleaned up his work area afterwards. Of course, the true test will come once the next big storm hits.

Ayanna H. M.

Although I did not end up using Castle roofing to restore my roof, I wanted to write a review to say how pleasant an experience I had with them. The service technician called two hours ahead to see if he could come early to give me an estimate. Once he did arrive (30 minutes early), he got straight to work and examined my entire roof to see if there were any other issues in addition to the one I needed fixed. He then took a picture from the rooftop to show me why my gutter was leaking (It was bent). The only reason I didn't go with Castle is because I found out that one of my friends is able to help me with the work without a labor charge. I would definitely recommend Castle to someone else.

John S.

Castle really does try hard to please their customers. I have had a few ups and downs with them; however, in the end I received a few formal apologizes for a lack on their part. They set up a field inspector who came out to my house and fixed all of the problems while he was there. They did hold true to their promise of being a company that actually cares about their customers. If you need any work done, Castle's services are top notch.

Danielle S.

There were a few things that needed to be repaired on my house. first off Castle was the only company that made an effort to come meet me and give me an estimate which was wonderful. Alex was my technician, he arrived early and explained to me what he saw on the roof clearly. He wrote up an estimate with a very fair price. (They could've done the repairs the same day but we had not closed escrow yet) A few days later I called to schedule the service and Alex was able to come out that same day! It was super easy to send the signed estimate into the office and by the time i got to the house Alex was there and almost done with the repairs. I can't say enough how smooth and efficient my experience was with Alex and Castle roofing! Definitely recommend

Lynda R.

Castle Roofing did a great job on my roof in Lakemont, GA. The managers were very responsive to questions and requests. The office staff went out of their way to assist in our roof tile selection. The installers were quick (2 days), efficient and left the place spotless when they were through.

I highly recommend them.

Eric S.

David and the crew at Castle Roofing are fantastic. We're having some fairly major renovation work done to our old Decatur, GA home. They had our roof replaced in 2 days and it looks great. Thanks, guys.