Cascade Roofing

Angela L.

If I could give Cascade no stars, I would. TWICE I waited for them to keep an appointment and twice they were a no-call no-show. The first time they claimed the roofer had had car trouble (surely he had telephone of scheduled jobs and could have called.) I never heard from them after the second no-call, no show. I guess I should be glad I didn't contract with these losers to do any work! Find another roofer!

Weston R.

Cascade Roofing WAS terrific when they came, quoted and ""fixed"" the leak in our roof early 2015. It rained once or twice more after that and water leaked from the same spot that had been ""fixed"". We had been told the work was warrantied for 2 years so we immediately called Cascade. We have called at least once a month and haven't even gotten a call back! It actually sounds like a home answering machine when you call, perhaps they are out of business? Sooo...rain is back...roof is leaking...we are out money and about to be out more because we need to find someone new altogether.

Alan N.

THE ITEMS DESCRIBED TOOK PLACE IN DECEMBER 2014. I have since learned that the owner whose conduct is described below is no longer with the company (December 2015).

My roof leaked in a very small area and one of Cascade's employees came out to put plastic over the area as a stopgap. He promised to give me a quote later. When the owner of the company came out to give the quote, he said the whole roof needed to be replaced. I told him 2 other roofers had looked at the roof the year before and said it was fine. He said it was made of deficient concrete tiles that had been the subject of a lawsuit. I had read the lawsuit and it concerned tiles damaged by ice, which is not a problem in San Rafael. He then said he couldn't fix the part of the roof which leaked, it was inaccessible, he'd have to repair the part below it as well. He gave a quote which was astronomical.

Another roofer came, fixed the part of the roof which was leaking and charged one-fourth of the amount Cascade had quoted.

Jane J.

Cascade roofing in Novato is a terrible company. (Not to be confused with a different Cascade company in Portland.)
They repaired leaks in our roof, and gave us a two year warranty. Three months later, it started leaking again.
They made an appointment but never showed up. No apology. They made another appointment and never showed up again. Each time I had to take time off work. Finally they said on the phone that we would have to pay. I mentioned the warranty, but they denied it was under warranty! Then the boss was very discourteous, in fact downright rude and arrogant, and I was certainly not happy with his extremely unprofessional attitude. Full marks for incompetence, unreliability and total lack of courtesy on the phone. Decided to go with another company, even though I will have to pay all over again. If you want to avoid a lot of irritation, hassle, and stress, avoid this company like the plague.

erik B.

Set up an appt for an estimate. She said he would be at the house between 10-1. Really 10-1? Ok...No one showed up. No one called. Then no one called back after I left a message about the failure.

Jezabel M.

I believe in giving every business a chance and in being patient and forgiving of normal mistakes. I don't require employers or their workers to have terrific interpersonal skills when what I really need is a good roof. But the boss at cascade actually frightened me, he was so aggressively mean.

Dina F.

After 7 months and 4 phone calls I still have yet to get a quote or a phone call back for that matter. David did come over to look around and promised us a quote. We feel like our job is too small for them even though we hired them before for repair work on our roof. Very disappointing... wonder who gave them this Diamond Certification. What a joke!

Michael M.

""Knock on wood"" but Cascade finally fixed the leak in my roof above our dining room. For four years after Cascade completely replaced the previous flat roof, it continued to leak! Can you imagine trying to have dinner during every rain storm and having to put buckets on and around the dinner table?! During the those four years, Cascade would make small attempts at fixing their own poor roofing job, but never actually getting it right. Each year I had to fix the interior ceiling drywall and paint job myself or hire someone. That was a huge hassle! After filing a complaint with the Contractors State License Board, I finally got Cascade's full attention. The CSLB works! Two Cascade workers showed-up, started tearing up sections of roof until they found wet wood underneath the roof. They re-roofed these areas and we have been leak proof ever since. If you do it right the first time, it saves every one a lot of pain. Ryan, a foreman, is a nice guy and very responsive.

Falicia C.

I used this company for a new roof on a custom home my husband and I built in Petaluma as well as a granny unit. I was hesitant to use them after reading some of the other Yelp reviews on here but was walked through the entire process by the owner himself, David. He was extremely helpful when picking out colors as well as shingles. He didn't just try to sell us the most expensive product like his competitor did. We were so pleased with their services, we also ended up hiring them to complete the siding as well. You can drive by our home yourself to see their quality workmanship in person. 24 Lounibos Ln., Petaluma, CA

Patrick T.

I will never work with Cascade Roofing again. The reviews here are consistent for a reason. Cascade installed a roof for me 5 years ago. The 4 year warranty recently ran out and my roof started to leak. A Cascade employee came out to fix the leak. After fixing the leak he informed me that the reason for the leak was shoddy workmanship on the install 5 years before. I incurred interior damage to the house (estimated damage $2k) on top of the $650 I paid to Cascade to fix their bad work. David Cessena (the owner) was so confrontational and adversarial in our discussion around these items that a fruitful discussion was pointless. He does not care about bad work or standing by his word and quite frankly he is a jerk. This is my first YELP review ever and I am doing this to help people avoid this guy and this company.