Cal-Pac Roofing

Julie L.

Use these guys if you want RATS IN YOUR ATTIC... and extremely RUDE and minimal follow-up customer service!!!!!!!

CAL PAC Response Below: I just read Cal Pac's response... a complete lie. They are clearly a type of company with no integrity. I never received that email and it's funny, but all they did was comment on the yelp review 5 years ago... nothing about my review and the rude behavior recently. Their ""great"" reputation is only what they market. There are many folks in my neighborhood that went to their office and left with a negative view of their cocky attitudes. They do a great job at ""hiding"" all the negative about their company.

It's funny, but I didn't recognize any of the names in other reviews during my experience with Cal Pac... it must be ""who you get""...

I called Cal Pac 5 yrs ago for help with rats I continually got in my Decra roof. I was asked twice to ""call back"" because the person I needed to talk to wasn't there. They refused to take my number and call me back. I had a very negative experience with their lack of customer service and willingness to follow up on any warranty or ""just make it right"".. (note: the positive reviews on Yelp reflect initial installation... not follow up customer service).
- When I wrote a negative review on Yelp back then, the manager, John Rossi, personally emailed me and pled that I remove it. He said it was not what they ""normally"" do. He told me to contact him directly for any future needs. Based on his plea, I removed the review... now I wonder how many other negative reviews he has influenced people to remove???

I was so frustrated with Cal-Pac that I didn't want to deal with them any more... I tried for the next few years fixing holes in my roof to stop the rats from coming in. I recently contacted a wonderful contractor who is helping me. He showed me how the initial installation by Cal-Pac left many gaps where rats could easily get in and suggested I contact them again.

I called John Rossi again. He was INCREDIBLY rude and talked down to me like I was a 5 year old. It was VERY clear to me he was just being nice years ago because he wanted me to remove my negative Yelp review. He refused to tell me a time someone could come out and take a look. He said they were ""busy"" for weeks and he would ""call me back"" (at sometime). When I asked him for a simple timeframe that I could expect a call back... he angrily stated, ""LISTEN TO ME... I TOLD YOU I'D CALL YOU BACK... THAT'S ALL YOU'RE GONNA GET"".

When Cal-Pac finally came out... they looked at the gaps where rats had been getting in. They said they put the roof on according to the minimum specs. It was not their fault that the minimum Decra roofing specifications left gaps. The minimum Decra specs allow for gaps. They said if we wanted them to redo anything, it would cost $40 for every tile they touched which would amount to thousands of dollars. They also said there was not much they could do because of the way they simply put the Decra tiles over the existing roof.

Sooooooo... my contractor said nothing is impossible and I paid him to patch the holes... took him a week and he had to pull up every corner, edges and ridgeline tiles... a LOT of work!!!

There are so many roofing companies out there... ones that guarantee their work properly... ones that treat customers with respect... and ones that tell the homeowner when they see potential problems...
Cal-Pac just does the minimums they need and gets paid and never wants to hear from you again... IF MINIMUMS ARE WHAT YOU WANT AND YOU WANT NO SERVICE IF SOMETHING GOES WRONG... HIRE THESE GUYS...

E Y.

From top down, this the best outfit we have encountered while renovating our house. At no time did we feel like this company was attempting to cut corners or to do less than the estimate. In fact, they went out of their way to step above their contractual agreement. Awesome crew.
Tony F. is the best. Eduardo is a good crew captain. He's always on time and clean up the site well between evenings.

Patrick P.

The story started like that. I wanted to save some money and tried Home Depot to do my garage roof. It was very poorly done and took many efforts and home depot coming back, mistakes after mistakes, to get the job done, on the simplest roof possible.

So I went and look for a serious company to do the complex work on the main house and Cal-Pac came hands on, most highly recommended by everyone I talked with, and the GAF company who is also recommending them and there are reasons for that:

They are indeed the TOP of the top!
The Cal-Pac team was outstanding: Fast, accommodating to work with other contractors, super professional. There was a mistake done on the way, Cal-Pac fixed it the same day. The work looks outstanding!
Cal-Pac belongs to these companies that you wish to recommend so much because there are not many like these anymore.

Many houses in my area actually used them 10, 15 years ago, and everyone loves them and enjoys the quality of their work till this day.

Lori B.

Cal Pac was amazing. We chose Cal Pac because we heard about their good reputation within our community. From the beginning of the process when Tony Fredericks came out and reviewed the options with us to the end of the process when the Hillsborough inspector came by and signed all the permits, Cal Pac was pleasant and professional to work with. They did all the work with quality materials and finished in a timely manner. I hope that I don't have to buy a new roof for a very long time, but if I do, I'll call on Cal Pac Roofing.

Monica F.

Cal Pac did our roof in San Francisco this spring and I can't say enough good things about them. Tony was incredibly responsive via phone and email and during his visit for the estimate. Earl and his installation team were great. The guys showed up when they said they would, cleaned up the messes (roofing is messy work!), and did a beautiful job. Our building looks fantastic. The only bummer is that you can't see the flat part of the roof. The shingles are gorgeous, but the flat part is a cool roof made of Durolast (no more tar and gravel), which is an amazing substance that is used the line the bottom of swimming pools (can we say water tight?).

Our building has a light well, as many San Francisco buildings do. When it turned out that the roof at the bottom of the light well could not properly be sealed with Durolast, Cal Pac came up with a great solution. At no extra cost to us, they covered the light well with a new skylight. Air still circulates in there, but water cannot get in. I was very impressed with how they handled this issue because it could have been a deal breaker.

All in all, 5 stars and 2 thumbs up for Cal Pac Roofing!! Thanks guys!

Shirley M.

When we purchased our current home we knew it need a new roof. Ahh..how much fun is that?! We've interview a few company and Cal Pac was fair and promise to do the job right and they were not kidding. They didn't make a mess and clean up after each day. Tony came by and took pictures of the progress of the new roof. Plus he help my 7 year old with a school project and took a picture of a stuff monkey on top of the roof! His teacher loved it.

Now we have a brand new white roof! You can see it for miles!!

Frank T.

Our home is located in the Mills Estates, Millbrae. I am a very particular individual that demands honesty, promptness, business promises fulfilled and a true work ethic. Let me start by saying that I took the time to personally interview six different roofing companies and I intently listened to each sales rep's presentation. Some were better that others, but the bottom line for me was an excellent knowledge of the roofing business, years of Business operation experience, job site referrals and identifying the correct product for the roofing needs of our home.

My first Cal Pac contact person was Project Estimator Tony Fredericks. What a true professional ! Tony took over 90 minutes with his presentation and I was amazed with his working knowledge. Tony answered all my pointed questions and also provided me with a list of Cal Pac recently completed jobs within my surrounding area. Both my wife and I actually drove to six different Cal Pac completed roof sites and viewed Cal Pac's work.

After seeing their work, the choice was going to be very easy. It would be Cal Pac and Tony Fredericks !!

Also, Let me tell you, if Tony told you he would be at your house at 10:00 A.M., get ready to set your watch. At the promised minute he rang my doorbell -- 10:00 A.M. SHARP !! After meeting with Tony and receiving his job bid (which was very competitive), it was a done deal !! Cal Pac received our Job !!

Tony advised us that ""Earl"" would be the Foreman for our job and that the Cal Pac roofing team would be arriving within three days at 8:00 A.M. to start to tear off the old roof. And exactly at 8:00 A.M. a ""SWAT"" team of eight men descended upon our home's roof top and within 2 1/2 hours the ""old"" roof (heavy wood shingle -- 2,850 sq. ft.) was completely gone, dumped into a loading truck and on its way to the dumps. I could not believe it, and then 30 minutes later, the material truck arrives with all the new roofing materials.

We selected the DECRA stone coated steel tiles for our roofing material along with all new guttters, downspouts, valleys and chimney flashings etc..

Two real ""Pros"" Eduardo and Margarito, took over and were the ""Master Craftsmen"" who work with care, efficiency and worked very hard atop the roof . I watched both of them , each day, HAND select each and every wood framer , each tile and carefully place every single DECRA tile precisely on the roof.

At the end of each day, they would take an extra 1/2 hour to ""clean up"" the days work and leave it relatively spotless, this was something that I greatly appreciated!

Within 5 days, the job was completed without a ""hitch"" and turned out to be ABSOLUTELY BEAUTIFUL !!

My neighbors admired the finished roof work and both my wife and I were extremely pleased !!

We are compelled, without reservation, to give Tony, Earl, Eduardo, Margarito and all the Cal Pac support group a STERLING REVIEW OF FIVE ***** STARS !!

Thank You Cal-Pac !!!
Frank and Kathleen T.

Karen E.

We called Cal Pac in San Mateo, and 2 other roofing companies, to get bids on reroofing our older home, which has several small additions that make the roof a little bit ""challenging"" as there is a mix of sloped roofs and flat roofs, and we've had a persistent leak for 3 years where two of the roofs meet each other. Of the 3 contractors we called, only one, Cal Pac, made a point of meeting with us to discuss the options available and to go over those options and what they would recommend. The other two were nice enough on the phone, but said they would drive by and mail us an estimate, which would have been fine, except we knew nothing about roofs.

Tony showed up promptly at 4pm, as promised, which was point number one for them, and proceeded to get on the roof, take his measurements, draw a little diagram of the roof, and take lots of pictures. When he came down off the roof we went to the kitchen table and he showed us his drawing and pictures so we'd understand what was going on, and what it would mean when he described his solution to our tricky roof. He also discussed venting options and the 3 rotted boards that would need to be replaced, and the cost to do the work, which was very fair. We did get the 2 other estimates within about 5 days, in the mail, with 2 or 3 roofing choices and corresponding prices, but honestly, had we not seen what was going on up on the roof, and had Tony not shown us samples of the materials that we could use, these estimates would have been nearly impossible to decipher.

Needless to say, we called Tony back and gave him the job, and as we expected, Cal Pac did just what he said they'd do, on time, with no surprise charges, they handled the inspections, cleaned up and went on their way.

We're very pleased, and think anyone would be smart to give them a call if a new roof is in your future.

Michelle J.

The owner of Cal-Pac continues his shady business practices. In his comment to my review, he once again not only twists the facts, but in some cases, outright lies.

Nowhere in the complaint process to the Better Business Bureau did they address the ""merit"" of the case; in fact, the case was closed ""administratively,"" which is the BBB's term for noting that the two parties could not come to agreement on the complaint.

More importantly, I still wonder why, when I hired Cal-Pac to fix a *very specific leak* and they sold me a new roof to fix it -- why is my roof still leaking in the same exact spot??? Why, if the issue was indeed with a faulty chimney, did Cal-Pac suggest that a new roof would fix the leak I called them about???

Yelpers definitely seem to have had a more positive experience with Cal-Pac than Angie's List members, where Cal-Pac receives an average grade of C, including one ""F"" (to which I will be adding my ""F"") grade.

Yelpers, please beware. If I could give no stars, I would.

g o.

I had a roof installed about 5 years ago. When cleaning the gutters, I noticed some small holes. I called them for warranty service. First, they did not return my call as promised ""today or tomorrow"". After my 3 calls over 6 days, I finally reached the service person. He says it's $150 just to come out and take a look. What about the warranty? Yeah, it's in effect, but it's still $150. And then at least $150 more to fix it. ???? It was a bad decision to go with this contractor that has this useless warranty.