Buckhead Roofing

Brandon M.

On 12/5/24, Someone from Buckhead roofing came out to give me an estimate on a minor repair for my roof. He implied it was an easy job and they he would get back to me after the weekend with a quote.

December 30th - reached out after not hearing anything, after being transferred to the person that came out to the quote said he would call me back after he was driving.

Jan 2nd - Called after not hearing back and he said he was waiting on a co-worker for the quote.

Jan 7th - Called after still not getting a call back. I get transferred to the co-worker, who tells me they don't do the type of work that I need in this circumstance.

I asked why I was told this would be no problem during the quote. No answer. I asked why I couldn't get a call back at any point in the one month turn around between inspection and today. Also no answer.

I'm not disappointed in the fact that what I needed wasn't what they were provided, it's the complete lack of customer service.

Max G.

I lost $4,600, this is a Scam and a fake company! DO NOT BE DUMB LIKE I WAS. All the reviews are fake and bought, see how they are all within the same couple months! They move to locations in need of disaster relief and take your money! They will make it seem real, they WILL respond to my review to make it seem like my fault and say they keep notes on what I didn't say but it's all fake to make them seem like the good guys. But if you give them money YOU WONT BE GETTING IT BACK!
On July 16th I had called them to get work done on the house from the hail storm that happened in rock hill SC. They wanted $12,000 up front so they can scam as much as they could out of me, I talked them down to $4,600 to just get some work done, I delivered my check on July 29th, the building had no cars, no people, they made me put the check in the mail box that way I didn't see anyone. After that NOBODY got back to me. As you go through the screenshots of text messages you see they'd wait weeks to respond, didn't answer the phone and NEVER EVER came to my house to start anything. Not a single time and it's now November 13th. They will just transfer you to a new employee to keep you waiting longer as I've talked to over 6 different people. They just give me excuse after excuse and keep delaying it so I asked for a refund once I researched it's a scamming company of over 40 employees with fake names. I am leaving this review to hopefully save you from losing money. I have been trying to get my refund back for about 2 weeks and now they just COMPLETELY IGNORE ME. Their websites and even the pictures on the websites are fake satellite pictures to make it seem like they're local, people and Betterment Business Bureau is all made to look real but it is not it's all FAKE PAYED REVIEWS. I talked to their ""COO"" whose fake name is Chris and said if I take down all the reviews he will refund me because he knows he's scamming people and will lose money with my review. In other words by leaving them up I am saving you from losing money which is costing their business. Please look at all the pictures below. My house is still completely destroyed as you can see the picture is from today the 13th, and I am $4,600 down. I have talked to authorities and local state attorneys to deal with this issue and will be posting this review everywhere I can to try and protect everyone.

Madison J.

Started contact with Buckhead on 7/30/24. When we originally called we said fix anything that needs to be fixed, as long as they told us the cost beforehand. There is a skylight in this area, we told them that he didn't think that was cause of leak but they are the professionals, so he doesn't know. They sent a quote of $850 for roof repair, paid half upfront to be put onto schedule. Kept being put off, wasn't put on to the schedule until multiple calls/2weeks later. First repair team came and used old flashing material out of a trash pile in our yard. Spent less than 30 minutes repairing the roof, which I know you're paying for the expertise not the time spent... but still. At this point, we hadn't paid the other half of invoice because we wanted to make sure the work was done right. We checked behind them with a water hose after the tar and adhesive had time to set. When the roof still leaked, we called again. It was hard to get into contact, but when we did they were astounded we checked behind them and when they came back out, they said it would cost more money... $800 more and said they would ""try"" to get us a discount because we were repeat customers. We refused since we were within the warranty time of contract which stated, ""This document warrants that should a defect in workmanship, related to the work completed by Buckhead Roofing, occur within 5 years of the project, Buckhead Roofing will complete repairs within the original project's scope of work at no charge to the customer."" They had a person come out to inspect the original work. The guy said he didn't see anything wrong with the work that was done. But, they came out again, this time a different crew. The roof still leaked after they left. Upon finding this out, we contacted them again and they said they would come out again. When they came out for the 3rd time, they siliconed everything, which is not a proficient repair. They also used incorrect colored shingles. They ran water down the roof while working to see if it was still leaking. He said it was leak free as he left. We saw more damage and leak points after he left than before. They accused us of damaging the silicone by wetting it even though that's what their employee did, then said it was frustrating that this hasn't been figured out. The manager or whatever person we were talking to blamed the fact that we couldn't get into contact with him by saying he had a funeral and that he is ""always on the phone"". When we asked for a refund they said they would like to come out for a 4th time, we stuck to our request of getting a refund. We were told we would be reached out to by Michael. We were Never contacted so we called Michael and he said he would get it initiated. We called a week and a day later and he said he would get it started. A man named Sean called and said they saw nothing wrong with the crews work. We still wanted refund and he said he would get it initiated. On 09/11 we called again and spoke to a woman and she said it would hit our account by end of day 09/11 and if not call next day. We called the next day and they said they were in a meeting. It still has not been started as of 09/12. Have been asking for refund since August 29 and multiple phone calls. Business lacks communication and workmanship. When we got another company to come out, they said that they normally don't speak ill on other companies but that this one siliconed everything and that it would've not held up, the repair was horrible, there were lumps in the shingles, the ice and water shield was not put on correctly nor covering everything and that they haven't seen such a horrible repair in a long time. I'm not writing this review to say everyone will have this experience, but that I would hate for anyone to have to deal with this unfortunate company and feel the way we have. We filed a complaint with the BBB and they tried to get us to remove reviews but I feel that since they have mostly 5 stars I should warn people about the not seen parts of their company considering they try to tell people to take down the reviews. We are VERY displeased with this company and would NEVER work with them or recommend them at all.

William S.

I highly recommend Buckhead Roofing. I had the pleasure of having Michael inspect my roof and ultimately with his experience and expertise, was able to get my roof approved with insurance after being denied previously.

Tommy B.

I know the owners of this company and people the run this company! I 100% recommend them! Great company

James W.

These people are phenomenal! They are the only Roofing Company that is HQ in Rock Hill, SC. and they are unbelievably great! I suggest that you hire Buckhead Roofing!