Brothers Roofing of South Florida

Kat D.

I requested a quote and paid my deposit back in June. Since I paid my deposit, for some reason any communication with this company has been horrible - time and time again I call the phone number to talk to someone and there's never an answer. My only option is to leave a message and wait for a call back or send an email and wait days for a response. I even had to send messages through their website to get anything back from them. The permit was being picked up some time in August but there was a problem with some calculations so it wasn't ready until sometime in September. I was finally told the work would be done on September 16th or 17th - those days came & went and didn't hear back from anyone for a few days. I had to call & email to find out what's happening. I was told on October 7th that there was a delay due to some family even but they were back on track and would get my roof done on October 28th - again, that day came & went and didn't hear back until November 4th, saying that they have been hit recently with some unforeseen personal issues, which put them further behind than anticipated. I've tried sending several emails and left a couple of messages but haven't heard anything back. I hate to sound heartless but this is a business, they've had my deposit since June, they have my permit. It's been one excuse after another with this company. I hope everyone is ok and they get through this tough time, but leaving customers waiting like this is just not right.