Bossler Roofing

John A.

Avoid this business. They are lying bunch of thief's. My roof is 6 years old and is now rotting and leaking because they did not flash it. They refuse to even return a phone call. It may look nice when it is first done but watch out a few years later when their shotty workmanship shows up.

Diane H.

Do yourself a favor and find another roofing company. They must tell everyone 2-3 weeks and then you wait months. Work is shoddy and sloppy. They don't believe in customer service. They made a mess of everything on my property and then tell me they will send someone to clean up????? They did not want to take care of any issues we had with them instead they basically threaten you with a lawsuit if you don't pay. The bottom line is all about the money not the customer satisfaction.

Roberta S.

5/5/17 Called to get estimate on leaking Florida room aluminum roof.
5/11/17 employees came and started tarring and nailing 'loose' nails on house roof shingles. Did not come to the door to let me know they were there, just climbed up on my roof and went to work. I had to yell to stop them since that was not the work we wanted done. Was told that, yes, that is what my husband wanted done. Finally employee called office and found that I was correct.
5/12/17 Office called to schedule estimate. Estimate was delayed twice because of weather. 5/16/17 Approved bid
5/29/17 Called for ETA on job was told someone would call me back. Later call said we should hear something by Thursday, 6/1/17.
6/5/17 Called to ask if someone could come put a tarp on our roof since we had a waterfall in our Florida room. Was told 'We don't do that.' Asked when work would begin. Was told be respond to e-mail with the receipt for services and she would get it to someone. i told her we only had the bid approval. She asked if we had paid anything yet. I replied no. Se said that then we did not have a contract.
6/8/17 Called to cancel job. Was told we had a contract and she would have 'someone who knows the legal side' call.
Can't wait!! I am sure I will be editing this after talking to 'someone who knows the legal side' of this.

Bridgit T.

Bossler came and replaced my roof at a reasonable cost. They also came quickly and worked efficiently. I would definitely recommend.

Jeffrey L.

1/3 of a year, 4 months, 17 weeks, 119 days. That's how long it took to get our roof completed with Bossler roofing. We have never been so frustrated with a business transaction than while dealing with this company. When we signed the contract we were told that the roof could be started within 2-3 weeks or so, we waited 10 weeks. We were told that the roof could be done within 2 months or so, we waited almost 4 months. We spent almost $18,000 dollars on this roof, and the least we could ask for was a little customer service and communication. The salesman we signed the contract with was a smooth talker, but almost everything he told us that wasn't in the contract was a total load of crap. My wife and I asked three times over a three month period if we could speak to someone in management about our concerns, we got NO reply. Several of my e-mails were never replied to, and the office staff would give me timelines that were rarely ever accurate. During the permitting period I called and was told that the permit was finally ready at the city. It took 2 weeks from that point for someone from Bossler to pick up the permit and start work on the house. We were not a priority for this company and it couldn't have been more obvious.
We chose our tile on August 1st, and they did not begin work until Oct 17, that's 10 weeks. Bossler can blame the delay on city permits all they want to, but 10 weeks to start work? During this time I had called many times and got the runaround or not called back at all. I even tried to call the guy who we signed our contract with, NO reply. At this point my wife called and asked to speak to a manager. The person on the phone was rude and said there was no one else that we could speak to. A reputable business would have been understanding and had someone call us back to address our concerns. The ironic thing is that Bossler called me that same night to tell us they were starting work the next day. So basically after waiting 2 1/2 months, they gave us less than 24 hours notice that they were going to start tearing off the roof.
During the second day of work the delivery of supplies was so late ( 5 hours ) that the roofers had to go out and pick up supplies themselves. At that point we had to wait 14 days with nothing but felt on the roof during south floridas many rainstorms. I was told later that they can keep felt on the roof for 30 days and your roof will be fine, but seeing as this comes from Bossler, I'm not sure if that's true. During the removal of the some of the old fascia, there was some damage to my soffit. I called the office and asked if this would be fixed. I was told that the damage to the soffit was not covered under the contract, but for me they would fix it. How nice of them......it was never fixed
Now on November 4th I sent yet another email wondering why we had no second tile delivery and no return phone call and asking yet again to speak with someone about it. Well apparently I had finally gotten their attention. After 3 months of asking I got a call back......from their ""LAWYER""! Why on earth would a ""lawyer"" be calling me back? Well he was extremely rude, combative, harassing and defensive from the start. He did not address any of my issues. He listed dates and times and told me point blank to pay them what I owed them if we wanted our roof finished. When I listed my concerns he responded that he was unconcerned and that they have plenty of happy customers. When I complained about not getting returned phone calls and emails from the office staff , the ""lawyer"" threatened me to ""watch myself"". Apparently someone on the office staff is the wife of someone in the company. Now keep in mind that I did not say anything rude or offensive to be the recipient of such a threat. He blamed delays on weather and other vendors while taking no responsibility for anything. The ""lawyer"" just kept saying the same thing....."" Do you want your roof finished or not?"" Having a nasty unprofessional ""lawyer"" contact us about our concerns should tell you all you need to know about this company. I truly believe that we were contacted by the ""attorney"" to try to intimidate us.
My only recourse at this point is to write this very long, detailed, accurate review of the events with Bossler so no one else makes the same mistake we did. I have phone records and emails of all of our correspondence. I know what was promised and not delivered. I have lost rebate money from my homeowners insurance policy for the time wasted installing this new roof. I'm sure Bossler will try to respond to this review by blaming us ""the customer"" but I assure you, this is the truth of what happened. Do yourself a favor, if you need a roof ,go elsewhere. Bossler earned this review for themselves.

Kai W.

Currently in conversation with real estate attorneys to investigate disparity in materials charged in invoice vs actual use. At this time, this case is being treated as a potential scam/fraud case.

The service was non-existence. And language issue is not synonyms to poor service/altitude.

Rob C.

I always find it interesting that some people who write negative reviews are always surprised that they either don't read their contract or write down what they expect from a contractor who they hire...Bossler Roofing did a great job on my home in Boca Raton and found the owner eager to make us happy with our new roof...So i would recommend their company, as i did, to two other neighbors...

Gary B.

I was referred to Bossler by one of my best friends who recenly had his roof replaced. I got 3 bids and Bossler was the lowest of the 3. I ordered my roof during the rainy season so it delayed it a bit. But soon enough the new metal roof was on and the result was excellent. I would highly recommend Bossler Roofing.

D K.

Being advertised as ""Veteran Owned and Operated"" was appealing to us as we feel it very important to support our military past and present. With that, we hired Bossler Roofing Company. Unfortunately, we never took the time to make inquiries as to how the previous customers felt about their experiences with Bossler.

We are people who always play by the rules and are so disheartened to have encountered this company. In closing, we would never recommend Bossler Roofing Company.

Rick M.

They were very easy to work with. Even paid for a neighbors car when they picked up a roof tack some days later. Rick M