Bondoc Roofing

Brian Y.

I had a roof replaced by this company. They did a good job. However, I had some minor damage to paint on my deck below the roof during the install. I had to recommend that they fix this. They initially agreed to. About 6 months passed and I hadn't heard from them although I was getting general emails advertising for their services. So I reached out to them. They offered to come out and do some painting. So they did but didn't do this correctly. They didn't prep or clean before painting and used the wrong formula of paint but correct color. I had gone over with the owner James. I even had the correct product but they choose to show up unannounced and proceed without me knowing or being able to supervise. The lady in the office I talked to Vanna had claimed that 95% of their clients aren't home when they are doing services for them which I found hard to believe. This is for roof installs? I find it hard to believe the most important repair you could have done on a home and owners aren't present? I would say the reverse is true. I for one am home for any repairs etc. that way I can be sure I'm happy with the end result. So I also placed a review on google. They claimed they sent a 500 dollar gift card so I could get my own contractor of choice to fix. I never received anything like that. That was so I would leave them alone I'm guessing. I had advised them to reach out to the company that does my painting the Dexperts. They handle painting. So again use Bondoc for roofing not anything else. If I did another roof I wouldn't choose them. I get a general sense of shadiness and not owning up to errors etc. I think next steps are to recommend to my insurance company they avoid doing business not sure. This could have been easily avoided had they waited for me to be present but they decided to decide for me.

Mike L.

Hands down the best ever service I have ever experienced with a San Antonio business! Mike was excellent! Mike explained the process of repair on my roof, followed up with an email addressing who would do the repairs and 3 days later a technician showed up! Now that's what I call old fashioned outstanding customer service!

Yolanda B.

Beware Bondoc...I had a roof replacement 2 years ago through Bondoc. With the recent snow storm we had a roof leak that caused interior wall damage. I was originally told the roof fix and wall damage would be covered. After the guys came out to fix the roof I received a call stating the roof should not have been fixed and the interior wall damage would not be fixed as it was not under warranty because it was ""an act of God."" So rainwater would be covered but not water from melted snow??? Okay...

Misti S.

I had such high hopes for this place! To be fair, the men did a fantastic job on my roof. The reason I will not recommend them is because not only did we go over pricing, I ended up being charged more due to what amounted to materials left behind. Once I contacted them to remedy the situation, they picked up the materials, but I was never refunded. It's a shame I was left feeling so unsatisfied over less than $100, but I guess that only mattered to me.


-and I appreciate the late follow up, but it came entirely too late to be effective.

Amy G.

Bondoc Roofing came to my rescue and did an outstanding job. My roof was leaking so I called Bondoc Roofing. They did a fantastic job! I can't recommend them enough. They were on time, professional, and have great customer service. They took the time to show me the problems and explained in detail the resolution. They also provided pictures. Thank you again Bondoc Roofing.

Ruth F.

I can't thank Bondoc Roofing enough for helping me with my roof. I called them to check for hail damage and missing shingles. No hail damage but was missing a shingle. Repair made, I am a happy customer, and don't feel cheated. I would absolutely recommend them!

Elizabeth S.

Initially, Bondock seemed professional and the Yelp reviews seemed great, but if we could give them negative stars, we would. Sadly our experience with Bondoc turned south once the work began. The main issues were the head roofer's refusal to take responsibility for his crew's work and the two holes they left in our roof decking upon initial completion of the roof replacement. Not long after the roof was completed, my husband went to the attic to grab something from storage. When he pulled down the ladder, a bunch of splintered wood fell out. He went into the attic and discovered splintered decking and two fairly large holes in our roof decking, so we called Bondoc to express our concerns about the damage. Bondoc's head roofer came out and looked at the damage. He reported that the splintering of the wood decking was normal, but that the two holes were probably from his crew or something falling through the decking while they were replacing the roof. He did not offer any explanation as to why he and his crew had laid the new roof right over the two holes in the decking without repairing them, or why they had not reported the holes to us. He also blamed the splintering and holes on our ""thin"" roof decking but when we asked why Bondoc hadn't suggested we replace the supposedly thin decking in their work estimate, he claimed that there was no reason to do so because the decking was ""normal"". We gave up this circular argument and left him to repair the two holes that he agreed his crew had created. Another issue occurred when my husband asked the same head roofer to redo some work where he and his crew had nailed on a small piece of flashing with a ton of nails. It looked awful, so my husband politely showed him a photo of the original flashing, which had been neatly attached with 4 screws, and asked him to redo it to look like it had before. The head roofer instead applied a ton of caulking on top of the flashing and nail heads in an attempt to hide the nail heads for us. It looked like a preschooler's art project: a piece of metal covered in nails and topped with a big mess of caulk. He seemed genuinely surprised when we told him that it was unacceptable and asked him once again to please redo it like we had requested. This particular flashing is very visible to anyone standing on our back porch and we were concerned about it impacting our home's resale value. The roofer eventually fixed the two decking holes and replaced the flashing, but not without a good deal of time and stubborn assertiveness on our part. We were very disappointed with the work and the entire experience with Bondoc Roofing and we would not recommend them to anyone.

Minna S.

We live out-of-state and had to have roof repair done on our rental property in San Antonio because of a leak that developed during some bad weather. The Bondoc Roofing representatives we spoke with (Eliza, James, & Bryant) were polite/friendly, answered our questions, patiently explained the problem and their recommended solution, and emailed us photos before and after the repair. We did have to wait some time to get on the repair schedule because the company was very busy, but on one of our follow-up calls to try to get on the schedule, we found-out they had already performed the repair, and they quickly apologized for not contacting us and keeping us informed. Overall, we have had a positive experience with Bondoc Roofing.

Arne L.

After dealing with other mediocre roofing companies in San Antonio, I was pleasantly surprised at the prompt, professional and courteous service that we received from Bondoc Roofing. Like many homeowners, we sustained some hail damage to our residence from the storms in the Spring 2016, and even more serious damage from branches rubbing on the roof shingles. I notices that Bondoc was replacing an entire roof in our neighborhood and went over to meet the supervisor. He gave me his card and ask that I call him for an appointment.

The next week, I called and talked with James (estimator) and he was able to set up an inspection within a few days. After the inspection, he completed a bid which was about 20% less than other roofers estimates. He was then able to schedule his crews to perform the work within about two weeks. (Good thing, because we had big storms come through right after that which would have caused leaks and interior damage!).

The workers were very professional, efficient and cleaned up the work area completely. James came out and inspected the work right away and we were able to settle the account quickly. All in all, we were very satisfied with the communication, the work and the follow up. I would strongly recommend Bondoc for any roof repair or replacement. I only wish I would have called them first for another roof we had replaced on a different property!

Lulu V.

I would recommend Bondoc Roofing anytime. They are reliable and their level of quality of their work is amazing!!!!! They are fast and very efficient I love this company!! Thank you Bondoc Roofing

I saw my review was not recommended and find it very unfair on how depending on length of a review you become recommended or not.

All I could say is that this company is everything you need for any roofing work. They are efficient in every aspect of the way!!! Thank you once again Bondoc!!!!