Bob Piva Roofing

Gifford K.

1 star is too much for this business.
My unfortunate encounter with Bob Piva Roofing came when I bought a house that this company did a roof repair on in 2017. Seller had original documents that was disclosed during the sale. I attempted to reach out asking for clarifications on what work was done and about transferring their warranty...$500 by the way. I'm not sure for what? (Beside changing a name and phone number in their computers)

Phone calls and emails went unreturned. Stonewalling? It took four parties: buyer, seller, and both sets of agents contacting them before any progress was made. And what they claimed was that only one section of the roof had been repaired. This was a discrepancy from the original paperwork which did not specify a particular section of roof. Additionally, the original paperwork said Bob Piva Roofing had made improvements to the chimney area. The independent house inspection performed during the sale indicated that no work had been done on the chimney. When asked about the discrepancies Brian became defensive, confrontational, and simply kept ranting, ""we only fixed the upper section, we only fixed the upper section!"" Essentially, he seemed to admit they did NOT work on the chimney as the original documents indicated. I asked if there was paperwork signed by the seller, that had this ""more accurate"" information that could be sent to the seller and therefore passed along to me during the disclosures process. Nope. Brian's only response was only to say, ""What do you want, we only worked on the upper section."" That phone called ended with him hanging up on me.
[Come on Bob Piva Roofing, I was just trying to figure out what's going on...it was YOUR paperwork. I was a potential new customer.]

The response was over the top if this was just some sloppy penmanship. (And that excuse was never brought up in any conversations)
As I see it, worst case scenario, this company potentially took advantage of an elderly person, charged the price of the FULL roof repair and only actually did a small part of it. Their inventory list charged to the seller in 2017 suggests a major repair. And they seem to have an awfully good memory of this job they did 4 years ago...

Best case scenario Bob Piva Roofing has terrible customer service with very little interest in standing by their work with a new owner.
I guess, what do they care, they already got paid for the ""roof"" or was it ""upper section of roof"".....
0 stars.

Mark L.

What a professional, friendly, easy, accommodating business to work with!
This is my second project they have done for me and they did everything they promised and made it easy for us. Great work! Bryan explained the job, gave me the price and Keith came by to check and make sure the job
was completed. The office was helpful as well. Thank you all! Mark L

Joseph P.

If you care about your home and yard Do not use Bob Piva to have a leaking
roof reroofed Unless you hire a full time inspector to watch there ever move
they will rip off old roof and with out any sheeting inspection cover with a product other than what they told you there were going to use than lie abate the product they were suppose to use saying that it had problems so they weren't using that anymore when you call the inspection /city you are told that the contractor - Piva could provide them with Roof covering Installation
certification and there fore no sheeting inspection was required. I found a 12"" sq Hole in the overhang that they roofed over wrong size roof jack used over heating exhaust duct hole around the chimney from old flashing left open to the elements who knows what else was covered up. also workmen safety is a problem no safety equipment being used by his workers like harness and safety lines personal equipment. spilt paint on concrete ran over hedges when backing up trailer into driveway

D G.

I called for a quote a year ago. I called again this year and was once again quoted $2200. I saved up a d finally called to schedule. He was out of town. Yound woman booked an appt for me. I thought he was coming over. He called. When I said I thought someone's coming over,, he snapped at me and said he was running way behind, be at least a month, and if I wanted it done I'd need to sign the contract first that he sent. I reminded him he'd never sent a contract and asked how I was supposed to know he was running so far behind! I asked him to email me his contract. A week passed without any word and I finally got a contracted mailed to me. I forgot he doesn't text or use email. Twice he quoted me $2200. I finally get something in writing and the quote is now $2960. $760 higher! I found a great guy who did it quickly for $1200! I will tolerate an arrogant worker but not a dishonest one.

Carey S.

Waited 2 weeks for an estimate which they called right before the appointment to reschedule for later in the day and never showed up or called. The only person I talked to also said they were 2 months out, so if I was in a hurry, to not even bother. Save your time and find someone else.

Anne G.

We are very pleased with the job Bob Piva did on our roof. We had a major leak after the most recent batch of heavy rains and needed it scheduled STAT. Brian was communicative and helped facilitate communication with our neighbor with which we share one wall. The work was scheduled quickly and done well, at what I thought was a fair price.

Shirley R.

We had Bob Piva roofing do our complete roof back in 2004 and they did an excellent job. We recently had water leaking after the heavy rains and we called the company. The supervisor Marco sent 2 men out within 24 hours to assess the problem. They promptly fixed it. We highly recommend this company as being reliable and doing quality work.

Richard W.

We couldn't be happier with the overall experience we've had with Bob Piva Roofing. Brian is very friendly yet very professional. Very responsive to any and all questions. The workers were awesome and cleaned up every night before leaving. It's been raining almost every night the last two weeks since the roof was completed and no problems. The roof looks great. I will recommend Bob Piva Roofing to anyone needing a roof.
Great job guys. Thank you Brian

L C.

Was quoted over two thousand dollars to replace ONE broken tile on my roof. My guess is they didn't want to do the job. At least be honest about it than send over an outrageous bid. I hate contractors that do this.

Ken S.

Bob Piva replaced our 25 yo cement tile roof approximately 10 years ago. They did an excellent and professional job replacing our large (5000 sq ft single story home + garage+ large skylight covered patio). with a US Tile roof. Work was done on time and cost was reasonable. Of 4 bids they were within 10% of the lowest.

Since then we have had them come out three times, twice for a tiny flap of torch down than came loose in a large high water flow valley (poorly designed by previous owner) and once because, we thought our complex patio skylight flashing was leaking, yet the leak was from a cracked skylight installed by another company.

All three times they were super-responsive and quickly remedied the roofing issue. They were also kind enough to cover the cracked skylight to stop it from leaking until repaired 4 weeks later though it was not their responsibility.

Brian and his team are great to deal and delivery a very high quality product at a fair price. Their workers and responsive, very pleasant and professional, and careful.

We highly recommend them.