BluSky

Taurean W.

Took 1 year & 3 months for a 6-7 month repair. Moved into the house without hot water, without working HVAC, bathtub not hooked up properly & water leaks in the majority of our sinks. Since then have had to replace the ceiling 2x due to pipes not being installed properly causing mold & drywall replacement.

Company attempted to charge us for Marble Flooring we did not pick (they put it 2x on the same invoice). Attempted to charge us $3k for Blinds that they previously advised only cost $600.

Since November of last year I have been waiting on them to confirm the amount of credit we have due to coming under our allowance budget. They have attempted 2x to say we were over budget (see the above example of marble flooring & Blinds). Still haven't received anything from them but the Billing Dept continues to send us the Final Invoice despite the fact they haven't credited our account.

I don't have the time or energy to go into all the issues. I would recommend checking out the customer reviews on Better Business Bureaus and you will see the trend of what used to be a good company that was sold 2x, overbooked to get maximum $ & stopped caring about quality & customer service.

Not worth the heartache.

Rolly D.

In 2020, the commercial property I own in Canyon Country suffered a major fire. I'd never experienced anything like this before, and to say it was traumatic would be an understatement. I live 100 miles away from its location, and unfortunately there was absolutely no way I could get there quickly, ""secure"" the building, etc. Thankfully BluSky was somehow made aware of the situation within hours of it happening, and they were able to do the job swiftly and smoothly. In hindsight, I wish I would have immediately just hired them to complete the restoration project. Unfortunately I was persuaded by someone at my insurance company to go with a different contractor who ended up being extremely problematic, and he stalled the project for months. I ended up firing him, and putting the restoration project in BluSky's hands (where in hindsight I wish I would have from the beginning). BluSky's Daniel Carrillo and Armando Lopez have been the best people I could possibly ask for in dealing with the enormous, detailed task they had to take on. I can't recommend them highly enough. Always very friendly, great communicating, and they made a very difficult situation much, much smoother for me. Take my word for it - If by chance you find yourself in a similar position as I've been in, call BluSky immediately, and don't waste your time with anyone else. From the beginning to the end, they've come through just wonderfully.

Maggie P.

If I could give BluSky 10 stars I would. My neighbor had slab leak so BluSky was called out by my HOA and I am so very thankful for all their hard work to help the start of my repairs. From the initial visit with Richard and Matt I was impressed. They were very professional and very sympathetic to my situation. Craig & Mason came and managed the process for the start of the project and they were so awesome and worked so well with my other neighbors that were effected by the slab leak as well.

I have to make special note to say thank you to Mason who went over and above to help me and I am very grateful to have had his help.

BluSky is an amazing company with hard working, caring, sympathetic individuals who get the job done in a time of crisis. I highly recommend them.

Susan W.

We experienced a flood in our home while we were out of town. Upon our return, we called BluSky and within hours they were at our doorstep to assist with cleanup and mitigation of the damage. They were professional, courteous, knowledgeable and efficient, making a highly stressful situation manageable by their concern and competence. Since then, they have assisted us every step of the way with the handling of our insurance claim, working directly with our adjuster and providing valuable insight and advice to us. Brian, Michael and Daniel are consummate professionals and assets to the company. We highly recommend BluSky!

Tmr T.

my HOA hired John/BluSky to do work on my unit. below is (1) the HOA's assessment, (2) John's view, and (3) my thoughts:

(1)
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From: Juan
Date: Mon, Apr 12, 2021 at 9:05 AM
Subject: Update 04/12/2021

Good morning Tom
I want to give you an update. I have also copied Herb on this email to keep him in the loop. After looking at the work and it being subpar I am making John come back to make some repairs. He is now to Re-Square the wall where the closet doors come to a close. He will also fix the floors. The work should be completed no later than Friday. I am EXTRENLY disappointed with John's company. Melodie and I have come to the conclusion that we will not recommend John's company for 939. I have told John to expect charge backs for the rental unit our homeowner is in. Once again I apologize for these delay's.

Juan
Facility Manager
939 Coast Management Association
939 Coast Blvd.
La Jolla, CA 92027
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(2)
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From: John
Date: Tue, May 11, 2021 at 11:08 AM
Subject: RE: 939

Good morning Tom,   I totally understand your frustration.  I would write a review if I were you.  I have never had an unsatisfied client in my time at this company, but I have also have never taken on a job where someone has already started the work.  Tom I think the problem was when we showed up to this job, closet was out, plaster had been removed, floors were covered and we were starting in a plastic bubble.  I had no idea what anything was prior to the work 939 started.  We didn't even know there was a closet there.  And this is 100% my fault for not researching the job prior to.  I should have removed all the plastic and floor covering to see what we were working with.  I should have known better.  I will own up to the damage that we caused in the ""hallway"" as we had discussed.  And Tom I truly apologize for your frustration and the sub satisfactory work performed.  I have definitely learned from this one. Thank you Tom  

John
Project Director
BluSky Restoration Contractors, LLC  *  455 54th Street, Suite 101, San Diego, CA 92114
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(3)
i think John is a good person to work with, but things happened that show a lack of project management. examples:
.. when the closet was restored, the door would not close. the rebuilt wall was crooked (not a straight line).
.. the wood floor was chipped and gouged during remediation and restoration.
.. damage was done to a wall that John's subcontractors could not fix at the time given the limited access they had to part of the apartment, but surprisingly John did not know about the damage, his subcontractor did not inform him.

Even though my HOA says they will not work with John/BluSKy again, John indicates he will still return (after the pandemic, my request to wait until the pandemic ends) to fix the wall his team damaged during remediation/restoration. That would demonstrate a desire to make things right, and i'll update this review accordingly.

Crystal O.

I am a Portfolio Manager for a Commercial Property Management firm with 17 buildings in Southern California. Blusky is my absolute go-to vendor for any issues relating to IAQ, water damage, remediation, hazmat, etc. They are by far the industry leader in knowledge, education and customer service. Their response time is immediate. Once you open a work order with them you immediately get a team of experts to help you plan, schedule and execute what ever issue you are dealing with. There is never any question or doubt on what exactly is happening, step by step. They provide amazing daily reports with photos, equipment readings, etc. Their attention to detail in their reporting procedures has kept my firm out of court in many instances. They are by far the best restoration company I have used over my 20 year career. Kudos to Jeff Koscher, Jeff Swenson, Mike Princi and Tom Henley. They are the Dream Team!

Parisa F.

BluSky team, from the emergency call customer service to the Project Management and their mitigation teams, are all highly professional, they know the business and most of all, they know and exhibit excellent customer service.

Gary G.

BluSky Santa Clarita, CA. Has proven to be terrible. When you need help the most, I feel that's when BluSky takes advantage of you. My elderly parent had the unfortunate experience of dealing with BluSky. Their coordinator was very good, responsive and informative. It wasn't until we were introduced to the contractor of BluSky Santa Clarita. At first week, seemed to go well, then downhill from there. Absolutely horrible!

Vicky C.

Very disappointed. They are contracted with my HOA to do repairs. First they told me the management company did not approve the work. I contacted the management company and they had in fact approved the work. 2 weeks in and work is not done!

Karina G.

A flood is not always the best way to start your week after Labor Day weekend of 2020 especially during our current world pandemic. We are located at the World Trade Center in Long Beach, Ca. and are surrounded by infants through preschoolers as our business is a Private Preschool. Our first worry was, ""will the renovators be understanding, thorough and professional?""

We met Jack and Abraham from Blusky and there was immediate relief due to their kindness and professionalism. They walked through the school and explained the process of bringing back our center back to normal. The damage included: a classroom, a hallway, front office walls, and a restroom. Blusky had fans going 24/7 to minimize the damage.

The customer service Blusky provided was exceptional. The direction they gave their crew met our expectations with that being said, their crew was outstanding! They constantly checked on our needs and their crew's process. Their friendly demeanor allowed comfort to interact with them. The crew worked around our business hours and had the student's interest at heart. The final result left our center back to its original state if not better. Thank you, Jack, Abraham, Alex and company for your constant support throughout out the water damage. Like our kids would say...you rock!