BluSky

Loop P.

Do not sign anything!!! These people will not talk about cost BUT hit you with a bill and expect you to pay it. They won't tell you they charge a service FEE every time they show to your house. They won't tell you how much each project cost because they are cranking up the amount banking on your insurance company to pay up. Ask questions and get everything automized so that you are aware of how much is being charged (even if your insurance is paying for it) These people are dishonest and they're not upfront. Save yourself a headache and find another company, you'll thank me later.

Polina S.

My experience with this company was absolutely terrible. They provided zero explanation of the process to me and simply show up at my place without warning like in 20 min after the call, leaving you with no chance to seek other options in the area. They proceed to tear down your floor and other aspects of your property without your knowledge, only informing you afterward. Their Representative Chris literally tear down my place first and only called me afterwards when it was already done. He made my tenant into signing documents that hold no authority for such destruction! She signed the documents and let them tear down the place without my knowledge. This becomes especially problematic if you are an out-of-state landlord, leaving you in a vulnerable position. Over the phone they give the impression that they will fix everything once the tear down is done, but you discover later that they have vanished without a trace. There is a significant amount of deception involved. Chris was saying that project manager will take care of everything. But It feel they take advantage individuals who find themselves in emergency situations, such as flooding.
Their representative, Dan, is shockingly rude despite being a supposed project manager tasked with explaining the steps of the process to me.
However, he never bothers to call you until the very end, where he becomes extremely disrespectful after I confronted him in front of the insurance company about their deceitful practices, no explanation, no communication, delay emails etc.
Now, they have been hounding me for months over a bill that they have already been paid by the insurance company. I am currently dealing with even more dishonesty and relentless billing harassment. Since April, the insurance company has been claiming that they have sent them at least two checks, but they insist they never received them. They don't tell you right away but in 2 months send you a new bill with late fee. This constant game-playing is causing me emotional abuse and further eroding my trust in this company. This is so toxic, I suffer so much since April and this seems nowhere near to be resolved anytime soon.

Venkat V.

I am working with BlueSky (in BayArea, California) through our building's HOA for a restoration project. While the technicians who do the work have been very good (2 stars are for the technicians), BlueSky's office and reception have been a nightmare to work with. They are extremely irresponsive and there is no sort of communication about the next steps and what should the residents expect. We are in the middle of restoration and I cannot wait for the restoration work to be done! This way I don't have to deal with the BlueSky office which in itself has become a part-time job for me! :(

If you plan to engage with BlueSky in the future, do it at your own risk! You might have to wait forever for the work to be completed.

Divya V.

stay away. the most unprofessional contractors I have ever encounteted. after finalizing contract and taking my deposit they walked out on the job leaving me hanging / also were unresponsive for months after taking deposit

Pete C.

My HOA made the horrible mistake of hiring this company to work on my kitchen and the kitchen of a few other units after a flood in my building. I could go on forever about each and every thing they did wrong because absolutely everything done from top to bottom was done terribly and over too long of a timeframe and with horrible communication. And now much of it will likely need to be redone.

I'll just say that in my entire adult life, and I'm not young, I've never had a worse experience with a business. In a free-market capitalistic society a business this bad shouldn't exist. Seriously, run!

Taurean W.

Took 1 year & 3 months for a 6-7 month repair. Moved into the house without hot water, without working HVAC, bathtub not hooked up properly & water leaks in the majority of our sinks. Since then have had to replace the ceiling 2x due to pipes not being installed properly causing mold & drywall replacement.

Company attempted to charge us for Marble Flooring we did not pick (they put it 2x on the same invoice). Attempted to charge us $3k for Blinds that they previously advised only cost $600.

Since November of last year I have been waiting on them to confirm the amount of credit we have due to coming under our allowance budget. They have attempted 2x to say we were over budget (see the above example of marble flooring & Blinds). Still haven't received anything from them but the Billing Dept continues to send us the Final Invoice despite the fact they haven't credited our account.

I don't have the time or energy to go into all the issues. I would recommend checking out the customer reviews on Better Business Bureaus and you will see the trend of what used to be a good company that was sold 2x, overbooked to get maximum $ & stopped caring about quality & customer service.

Not worth the heartache.

Rolly D.

In 2020, the commercial property I own in Canyon Country suffered a major fire. I'd never experienced anything like this before, and to say it was traumatic would be an understatement. I live 100 miles away from its location, and unfortunately there was absolutely no way I could get there quickly, ""secure"" the building, etc. Thankfully BluSky was somehow made aware of the situation within hours of it happening, and they were able to do the job swiftly and smoothly. In hindsight, I wish I would have immediately just hired them to complete the restoration project. Unfortunately I was persuaded by someone at my insurance company to go with a different contractor who ended up being extremely problematic, and he stalled the project for months. I ended up firing him, and putting the restoration project in BluSky's hands (where in hindsight I wish I would have from the beginning). BluSky's Daniel Carrillo and Armando Lopez have been the best people I could possibly ask for in dealing with the enormous, detailed task they had to take on. I can't recommend them highly enough. Always very friendly, great communicating, and they made a very difficult situation much, much smoother for me. Take my word for it - If by chance you find yourself in a similar position as I've been in, call BluSky immediately, and don't waste your time with anyone else. From the beginning to the end, they've come through just wonderfully.

Maggie P.

If I could give BluSky 10 stars I would. My neighbor had slab leak so BluSky was called out by my HOA and I am so very thankful for all their hard work to help the start of my repairs. From the initial visit with Richard and Matt I was impressed. They were very professional and very sympathetic to my situation. Craig & Mason came and managed the process for the start of the project and they were so awesome and worked so well with my other neighbors that were effected by the slab leak as well.

I have to make special note to say thank you to Mason who went over and above to help me and I am very grateful to have had his help.

BluSky is an amazing company with hard working, caring, sympathetic individuals who get the job done in a time of crisis. I highly recommend them.

Susan W.

We experienced a flood in our home while we were out of town. Upon our return, we called BluSky and within hours they were at our doorstep to assist with cleanup and mitigation of the damage. They were professional, courteous, knowledgeable and efficient, making a highly stressful situation manageable by their concern and competence. Since then, they have assisted us every step of the way with the handling of our insurance claim, working directly with our adjuster and providing valuable insight and advice to us. Brian, Michael and Daniel are consummate professionals and assets to the company. We highly recommend BluSky!

Tmr T.

my HOA hired John/BluSky to do work on my unit. below is (1) the HOA's assessment, (2) John's view, and (3) my thoughts:

(1)
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From: Juan
Date: Mon, Apr 12, 2021 at 9:05 AM
Subject: Update 04/12/2021

Good morning Tom
I want to give you an update. I have also copied Herb on this email to keep him in the loop. After looking at the work and it being subpar I am making John come back to make some repairs. He is now to Re-Square the wall where the closet doors come to a close. He will also fix the floors. The work should be completed no later than Friday. I am EXTRENLY disappointed with John's company. Melodie and I have come to the conclusion that we will not recommend John's company for 939. I have told John to expect charge backs for the rental unit our homeowner is in. Once again I apologize for these delay's.

Juan
Facility Manager
939 Coast Management Association
939 Coast Blvd.
La Jolla, CA 92027
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(2)
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From: John
Date: Tue, May 11, 2021 at 11:08 AM
Subject: RE: 939

Good morning Tom,   I totally understand your frustration.  I would write a review if I were you.  I have never had an unsatisfied client in my time at this company, but I have also have never taken on a job where someone has already started the work.  Tom I think the problem was when we showed up to this job, closet was out, plaster had been removed, floors were covered and we were starting in a plastic bubble.  I had no idea what anything was prior to the work 939 started.  We didn't even know there was a closet there.  And this is 100% my fault for not researching the job prior to.  I should have removed all the plastic and floor covering to see what we were working with.  I should have known better.  I will own up to the damage that we caused in the ""hallway"" as we had discussed.  And Tom I truly apologize for your frustration and the sub satisfactory work performed.  I have definitely learned from this one. Thank you Tom  

John
Project Director
BluSky Restoration Contractors, LLC  *  455 54th Street, Suite 101, San Diego, CA 92114
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(3)
i think John is a good person to work with, but things happened that show a lack of project management. examples:
.. when the closet was restored, the door would not close. the rebuilt wall was crooked (not a straight line).
.. the wood floor was chipped and gouged during remediation and restoration.
.. damage was done to a wall that John's subcontractors could not fix at the time given the limited access they had to part of the apartment, but surprisingly John did not know about the damage, his subcontractor did not inform him.

Even though my HOA says they will not work with John/BluSKy again, John indicates he will still return (after the pandemic, my request to wait until the pandemic ends) to fix the wall his team damaged during remediation/restoration. That would demonstrate a desire to make things right, and i'll update this review accordingly.