Black Gold Roofing

Rod R.

I don't really write many reviews, positive or negative. However, this one was warranted - unfortunately to serve as a warning. I received a quote and used Black Gold Roofing to put a new roof and gutters on a new project I was working on. I paid for the materials and they put down underlayment. I was then told that we needed to have someone put the facia on the chimney and seal it before they completed their work. Covid hit and unfortunately, we ran into difficulties finding a contractor that could complete and seal the chimney. After a long delay, we finally found someone to complete and seal the chimney. I contacted Black Gold Roofing to finish the roof. The owner, Darin, came out and checked out the roof and said that they would need to put a new underlayment down. I said that was fine and then gave them a check to complete the work.

However, then their office provided me a revised quote that was significantly higher than the original quote, including the cost of the materials (which I had previously paid for), an increased cost to complete the roof, and an increased cost to install the gutters.

We needed the work to be completed so that we could move the project along, so after some back and forth, I spoke with the owner and said that I would pay the increased prices in good faith provided that they credit us with the amounts we already paid as we wanted to build a relationship with his company for the future work we had planned.

They finished the roof and partially completed the downspouts on the gutters. The owner, Darin, stated that they would come back and finish the remaining downspouts once the final portion of the construction was finished. When the construction was finished, I attempted to contact Black Gold Roofing via email and phone call. No one responded after several emails, voice mail messages, and phone calls. After a month, I finally got ahold of the owner and he acknowledged that he agreed to finish the gutters once the construction was complete, but was busy. He said he would schedule someone to come out. Once again after a long delay, I was finally contacted by another Black Gold Roofing representative. He said that he would schedule someone to come and check it out. I asked him to send me his number so that I can text him pictures of the sections that needed downspouts, etc. He never provided his information. After another 2 weeks passed, I contacted the main office again and was provided the representatives phone number. I sent photos of the sections that needed the downspouts and requested that we set something up to complete the job. After more delays, the representative called and said that they would schedule something but said that I would have to pay for the cost of materials and labor. I said that I had already paid for all the materials and the labor. He said he would check with the owner. However, I never heard back. After more emails and phone calls, I sent one final email asking someone from Black Gold Roofing to get back to me before I had to engage another contractor to finish the work, no one has ever responded to this day.

I have never experienced a more unprofessional and unethical company and would definitely not recommend them. In fact, I would be cautious using them based on my experience.

Patricia B.

I called Black Gold Roofing on Jan 5, 2023, and told them I had a leak in my attic, the person answering the phone said they will give you a call back soon. Not sure why she couldn't set up a time and date. Never received a call back and I am aware with all the rain that they are very busy, but at least be professional enough to call back. I called the next day to ask office lady a question and she seemed irritated with me calling, she told me that they had 30 calls on the 5th and when they are in my area they would call me to see if I would be home to come and repair my leak. So is this the way roofing companies do business or just Black Gold? Very disappointed with service, I guess they have none!

Anselyn B.

Ricardo came out and repaired some broken tiles and caulked parts of my roof. They were very courteous and helpful and fairly priced. I would highly recommend them

Joyce A.

This is a great roofing company. The President of the company came out to inspect my roof, gave a very competitive bid and worked with my solar installers to coordinate the installation. He came back and walked the job with me to make sure I was satisfied, had my questions answered and any concerns addressed.
His crew was punctual, attentive to details, polite and left no debris behind. I liked that every single crew member thanked me for choosing the company to complete my roofing needs. Made me feel that they were happy to work for this company and invested in it.
I would absolutely recommend Black Gold Roofing to anyone for their roofing needs.

K D.

Had a great experience. Came to look at my roof when it was convenient for me, very thorough proposal and answered all the questions I had. The guys were very polite, cleaned up when the job was done and the owner would check on the job personally! Great experience with Black Gold Roofing.