Bison Roofing & Solar

Mark D.

While my metal roof looks amazing the workers they used were sub par and did damage to my finished porch and didn't care and didn't repair. The solar installers were top notch. No complaints. Communication with the company itself could be better. Our rep was very helpful and we used him a lot to communicate. All in all satisfied with completion dissatisfied with communication due to slow response. Still recommend for solar.

Mike J.

I cannot speak to the quality of Bison's work (for reasons that will become obvious) but their communications skills are failing-grade.

We sought a quote for roofing and solar in late June 2019. The first step was reporting monthly usage stats for the three FP&L meters on our property (including two apartment units), though the project proposed was only for one meter (main house).

A bit more than a month later we were ready to sign, when suddenly our sales guy sent us an email (!) saying Bison could not work with us because there were three meters on our property and his engineers said this would require permitting as a ""commercial"" project.

Which is weird, right? They knew from day one that there were three meters, they had full details of monthly electrical usage from all three FP&L accounts back in June. So I asked for details, and he ghosted me. No reply to emails, no reply to voicemails left on his cellphone, for more than two weeks.

I finally tried reaching him at the office. I was transferred to someone else who was familiar with my project. I tried to get details on where this ""commercial"" designation came from -- city? county? He said it's an electrical work thing (weird, we had an electrician work on those meters three years ago without fuss) and he called out the Broward Country Property Appraiser's office as having reported to Bison that our property was zoned commercial. Which, when I contacted that office, was flatly denied. When I reached out to Bison for further clarification, more ghosting. Which is when I gave up.

I think it's likely that Bison ran into some real-world roadblock but more than anything else, their habit of ghosting me rather than explaining their decisions makes me think it would be very very bad to be in any kind of dispute with them over details of a project, permits, payment, or anything important. I'm inclined to think that we dodged a bullet on this one.

[Also, and I don't know if this is standard practice in this industry, but two of their sales reps explicitly bad-mouthed another company that they knew was providing a competing quote. I personally would have preferred them to take the high road and argue for their own proposal based solely on Bison's merits, but maybe I am old-fashioned.]

Bonnie B.

Great company! Stands behind their work. In particular, Marvin Saunders - knowledgeable, responsive and professional. Most importantly, honest!

Maura W.

Bison roofing replaced my roof through the ygrene program. Marvin was great and kept me informed of what would be happening daily. The workers were prompt and thorough in cleaning up debris each time they were done for the day. I have no complaints and recommend them highly.

Vida G.

Paid for product/services never delivered and company refusing to return monies.
I asked for a refund for $4,738 for a work, on their recommendation, to add a pitch to a new flat roof that they were installing. Additional money was paid in full, but no pitch ever added. The owner, repeatedly insisted there was a pitch. I had both town and state inspectors inspect the roof, confirming that there is no such pitch, along with several other issues with the new roof itself. Bison was informed of the proof that they had not provided a pitch, but at that time changed to saying that 'because they had to use extra materials and labor to fix leaks, (on the flat roof they that installed at almost $40,000), they would not refund the monies for the separately contracted, billed and paid for project, ($4,738)'. Some background info is warranted
I first contacted Bison roofing to obtain a quote for the replacement of a flat roof on my 3 bedroom house. Once I had accepted a price I feel I was pressurised and misled into installing Solar Panels amongst other things. They then used aggressive sales techniques to get me to sign up to the work, now nearly $40,000, right there and then, and call to arrange this finance whilst still in my living room. I know it was foolish now, but the project went ahead without any real chance to reconsider the financing or work, and I am now led to understand that they should have told me there was a 'cooling off' period, where I could reconsider. In fact once I had signed the contract it was taken away and I was not left with a copy. I did not receive a copy of the contract until after work had not only commenced but was supposedly completed, at which time my ceilings and home were in a mess. No conversation took place informing me I had a chance to reconsider, in fact quite the opposite, I feel I was strongly pressurized into an immediate decision.
No physical inspection of the existing roof was conducted as I was told that was no requirement to do so as they use satellite imaging to view the roof before providing me with the original quote, and the as such they were aware that I had AC unit and ducting on the roof. I was given the clear impression this was all part and parcel of replacing the roof. I of course did not expect the AC ducting to be replaced, but the roof to be refitted to accommodate that. After a couple of days their representatives, Andy, arrived at my house telling me that I needed to completely remove the ducting and that I would be better off to have multi-unit AC system fitted. I did not agree to that on his first attempt/visit but he persisted in calling and 'persuading me' to consider this. They estimated this would be around $4,500 - $5,000 and of course knew somebody who could do this. It ended up costing nearly $10,000 and was in itself another complete mess. When workmen turned up to commence the work on the roof they would not start until the ducting was removed, despite the lack of time for me to get an accurate quote for the multi-unit AC , or fully understand the implications. Again, I had been led to believe that the additional pitch I had paid for was to allow the AC piping to be run through the roof space. I now have thick cables running along the top of the walls in two bedrooms due to no pitch space to run those. In addition to this they said they needed to add a further $4,738 to the original price for the roof in order to add such a pitch to it, facilitating space for the AC contractor having additional room to run vents, saying 3 additional cooling vents would be added to allow the removal of hot air, these were not added. Their written 'suggestion' said that if I did not pay an additional amount for the pitch any warranty would be void, I would almost certainly have damage once water collected, and it would facilitate a new AC ducting system through the roofing space. Again, this was a written additional quote and contract 'suggested' and provided by them.

Joseph S.

Bison Roofing and Solar installed a new main flat roof with three working roof drains, and also replaced the patio flat roof. The previous roof was water logged with ponding of water and bubbling up of the roof in places. With the new roof, there is no ponding and the roof is nice and dry. Additionally, nice modern looking solar panels were installed on the main roof to power the whole house and heat the pool. My FPL bill that used to be $350 before the solar panels, now ranges between $20-40 monthly! And no need for expensive propane gas to heat the pools. The swimming pool and spa are very nice and hot! Thank you very much Adam and Bison Roofing and Solar for a job very well done! Joseph S.

Amy C.

At the end of 2016 I had my roof replaced by Bison Roofing and Solar. During that time, I also spoke with Andy about putting Solar Panels on. He asked me to provide 6 months of my FPL statements to plan for how many solar panels would be needed. He assured me that we would basically zero out our bill.

The solar panels were put up in January. They have just about cut my FPL Bill in half. But I'm paying almost twice what my FPL bill was to start with for the solar panels. Not a very cost effective decision on my part.

Fast forward to September when Irma hit. Water poured into 2 rooms in my house. I called Bison the week after Irma and alerted them to the issue. They told me that they would come out when they could. When I didn't hear anything for a month and a half, I called them back. The person that they sent out turned out to be a sales person. I called them back. They scheduled someone else to come out. I missed a whole day waiting for them to come on their scheduled day. I was called about 5pm and told that they weren't going to make it out to my house. I later had to take a day off from work to have them come out. When he was there he told me that they no longer contract with the company that did my solar panel because they had problems with their work. He also mentioned that Andy, the salesman that came to our house was no longer working with the company either because he was over charging for the solar panels and putting in units that were under producing.

I called Bison and Natalie confirmed that this was the case. I spoke with her on multiple occasions. No one ever follows through when they say that they will call you back. She assured me that she would have Dave contact me to work with me regarding what they could do for me in regards to the fact that their company is over charging me for providing something that is not doing what I was promised it would. It's been a couple of months and I have still not heard from Dave.

I read many highly recommendations for this company on google, which is why I went with them. But I feel that I am being punished for their hiring practices. I got a con man for a salesman, and contractors that didn't know how to install the solar panels. The roof itself looks great. After the repair, I haven't had any leaks from the solar panels. But I just feel that their business practices are less than ethical. I would not recommend this company to anyone after the experience that I have had.

Erik H.

Solar Buyers Beware !!!

This company is interested only in making the sale and will not tell you the TRUTH.

They tell you the panels have a 25 year warranty, if they are not producing you can replace them no problem, the truth is each year the panels will lose productivity so if your panels lose 1-2% productivity or more per year tough luck because the fine print uses language like ""constant line degradation"" !!!

They also like to say they are the only company to offer a 5 year roofing warranty!
In reality the fine print states that if they have to come repair a leak caused from their installation that YOU will have to pay the cost, (I know from working on the inside that it is $100 per panel so imagine a part of your roof that has 30 panels that's $3000 to come fix something THEY caused), this patch job will probably be enough to get them through the 5 year warranty then your whole roof could collapse for all they care. Too bad. 32 holes drilled through the roof per panel using their ""proprietary"" system. I was told NO LEAKS!, I went into the office on a day I wasn't expected to be there during the recent heavy rains and the leak calls were non stop.

DO NOT DO BUSINESS WITH THESE PEOPLE! If you ask them about a tesla roof or solar panel the sales manager will lie to you and tell you the price is 5x as much, I witnessed this.
The TRUTH is the tesla Roof Tiles starts at $5 per SF (the same price of a new shingle roof), and the tesla Solar Panels are more powerful and cheaper. Do yourself the favor and call Tesla/Solarcity yourself to find the details.

I WOULD NOT RECOMMEND ANY SOLAR COMPANY IN SOUTH FLORIDA!! Many of these companies have already changed their names (meaning they had to file bankruptcy or were being sued) and they are ALL offering inferior products and services.

TESLA has been in Orlando and Tampa for the last 8 months and plans to be in South Florida by next year. Save your TIME and MONEY and wait for a company that makes their own products, will match your roof warranty or offer you a 10-20 year warranty (warranty meaning maintenance or any issue with NO cost to the customer), not some company like this that just popped up and will tell you the panels are designed in Germany manufactured in California when in reality they are produced in Taiwan !


BUYER BEWARE!!!!!

David C.

Thank you Bison Roofing for our awesome new roof! The crew was very efficient and quick. The job took less then a week and they did a remarkable job. Adam and Kim were very helpful in working with us in picking out the right tile and color for our new roof. Thanks again and hopefully we'll see you back in a couple of years for some solar!

Jessica C.

Our new roof is beautiful! Thanks to Adam and Kim for helping us select the perfect new roof for our home. The color and style have completely changed the way our house looks...from a boring old white to gorgeous, modern ""burnt chestnut."" Old roof was off in a day and new roof was up within a couple more. Couldn't have asked for a better experience. Highly recommend Bison and their team of experts!