Bison Roofing & Solar

Kandace A.

If I could give zero stars I would. Because that's what they gave me. Zero of anything! First I would like to say that the rep that came out was extremely nice and none of this is a representation of him. I got a quote. I then saw a commerical ad for $1000 off and it said call by Tuesday. This was on a Wednesday. I called, they said they would honor it but I had to let them know by Friday. Now why by Friday? Ad says Tuesday. Shady occurance number one. I then agreed by Friday. Everything is set, they send me shingle colors and I'm told they'll be by to have me sign papers for permits. No one calls, no one shows up. I email every day for 4 days and nothing. I finally text and they call me the next day. I'm told that they cannot honor this anymore and that I have to pay $3,000.00 more if I want their services. Roof quotes are good for x amount of time. I agreed EARLIER than that date. Apparently costs went up. Okay, I get that, but our agreement should be honored. I'm told if I get a metal roof they'll give me a discount. A metal roof is 3x the price. Why would I do that when you just blew me off and cancelled our deal over 3 thousand dollars. Absolutely TERRIBLE business. I mean, what would happen if there was an actual issue with a roof they installed? I guarantee they wouldn't come fix it and I'm sure there are some ""make sure you read the fine print"" issues. You should honor your deals. Now, any other quote I got has expired because I made my decision with them so I'm stuck paying more no matter who I choose. You guys are a horrible excuse of a company and definitely need new management. I will spread this around. Have a fantastic day.

Greg L.

Bison Roofing has new owners who don't stand behind their product.

Under the previous owners, Bison installed my metal roof and solar panels. I was so impressed with the company that I shared my experience with friends and colleagues. A few of them inquired/purchased Bison's products based on my recommendation.

Recently, I had an issue with some of my solar panels. So, I contacted them via email. A couple of days later, I received a call stating that they received my email and was determining how to respond. I then contacted my previous sales person, who I found out was no longer employed there.

Days later, Bison contacted me to say that they would not repair my panels and gave me a vague reason.

Knowing that the company was under new management that was more interested in increasing revenue, than retaining the loyalty of previous customers, I decided not to pursue the matter.

Incidentally, the issue I had with the solar panels was fixed by replacing four optimizers.

Under the previous management, I felt that Bison was focused on quality customer service. Under the new owners, I don't believe that is the case.

Dr Eric C.

We had a ruff start with Bison due to a salesperson who was way too aggressive for our liking. But Bison had done the roof of neighbors across the street and had done a nice job. We were also looking at adding solar in the near future. We decided to call the management and voice our concerns.
From the first call with Dawn, and then to Mike who took over our account, the processes went fairly smoothly and without major incident.
Mike was by our side, even when some major hiccups occurred.
In the end we got a new roof which looks beautiful and is secure. Our home owners insurance went down by two thirds, an extra bonus. Mike even texted me the other day to make sure we where happy with the job.
Had we not called to complain this review would have been very different. Moral of the story, if something is wrong speak up. Bison will be installing our solar panels in the near future.

Kosta R.

I was in the market to purchase a new roof for my mom's house. I chose Bison, mostly because of their reputation, as their price was higher than others, I figured pay more for quality and peace of mind. However, we were duped. Comparing to the other reviews here, we must have just been unlucky with the staff we got.

It started with many lies and miscommunications from their salesperson, Michael Ricci. After the delays, we still moved forward but requested not to have to deal with Michael anymore as he just says what sounds good, but not what is true.

First let me start off by saying that this is an old house, and we are aware that unexpected situations may occur that lead to more expenses, especially once the tear off of the old roof begins as that's the only way to find out. For example, begin tear off to find rotted wood that needs to be replaced. Totally understandable and we were prepared for that. There's the main roof (sloped) and 2 add-ons, the laundry room and garage, both with flat roofs. Both the garage and laundry room had leaks, the main roof had no leaks, but was old, so figured it would be best to just go with a completely brand new roof instead of repairing the leaking areas.

Before the job began, Bison sent Clay Thomas to do an inspection. At least 2 other staff from Bison had also been to the house. No issues. Ready to start, so they said.

As soon as they begin tearing off the garage roof, one of the staff walked inside and notice the beams across the ceiling and how they connect to the wall and said the structure is dangerous and they must stop the work. The area in question is very visible, nothing hiding it. So there's NO EXCUSE that this didn't come up during the inspection. They refused to continue working on the garage roof, telling us we need a general contractor and left left the garage roof now more damaged and leaking in more places than before. Absolute negligence on their part. Why? Because they knew this would delay, postpone, or cancel the job.

The proceeded with doing the rest of the house. The sloped roof seems fine so far. However the new roof on the laundry room is now leaking worse than it was before. Water got in to the ceiling light and burnt out the electrical line, not just the light. They said they would send an electrician and never did. And they are not honoring the warranty. A brand new roof shouldn't be having leaks the same week the job was ""completed."" Now, my mom and grandmother are without light in the laundry room since October. I'm very limited on how much I can help as I'm living in Australia.

After the back and forth about the garage, they seemed to have just did a rush job on the rest of the house.

They left a mess. They broke the gate on the side of the house, along with part of our pavers and concrete dividers in the front yard when they pulled their truck up to the house over the yard instead of using the driveway. These just a few of the minor issues.

The main issues are the negligent inspection which lead to an even more damaged garage roof and a new roof on the laundry room that has been leaking since day one.

They have horrible communication, even the owner Elie clearly does not care as I've emailed him several times just for him to ignore us. Completely unprofessional.

Instead of replying and trying working things out to try to come to a mutually acceptable resolution, they had a lawyer contact us. Our lawyer responded, and guess what. Their lawyer ignored us too, just like Elie. Seems to be the common theme around there.

They have no accountability and take no responsibility in their actions, and have no interest in making things right or honoring the warranty. I had no intentions of not paying them. I tried to do something nice for my mother and it has been an absolute nightmare.

There were many more issues. I will be posting online more details along w/ pictures soon.

If you hire Bison, make sure to avoid Michael Ricci & Clay Thomas. You might have a better experience. But, expect delays and to be ignored once they deem the job as finished.

Darryl H.

Bison completed a quality and beautiful roof. The company is very efficient and professional. The company fully communicates and gives their best time frames of completion.

Bison has gone above and beyond. Thank you all.
My neighbors are very impressed with how Bison did such an amazing job. Many thanks to the entire crew. They have provided the best customer service which is greatly appreciated.

I am so glad to have found this amazing company. I wish this company much success. I very pleased with Bison's work. You will make a great choice choosing this company. I am not related to anyone at Bison Roofing, I am speaking true facts. It's difficult to find such a gem of a company.
Many thanks to the entire Bison Team. I appreciated all the great work. Thanks Andres, Eli and the other gentleman I saw early on as well as the entire Bison Team.

Great job!

Lissa D.

A company that does not stand by their word and services. We had solar panels installed by this company some time ago. We have had SEVERAL leaks throughout the house since then and a MAJOR leak coming right through my ceiling fan, over my BED ! I have called 3-5x, emailed them and received no response via email and out of the 3-5 calls, I reached someone and they stated that they would have the issue rectified. Lets just say it has been well over a month since those calls were made and no one came out, no one followed up. Save your money and take your business elsewhere unless you'd also like to be rained on in the middle of the night. I now have a fan that is ruining and splotches throughout ceiling due all the leaks.

Mark D.

While my metal roof looks amazing the workers they used were sub par and did damage to my finished porch and didn't care and didn't repair. The solar installers were top notch. No complaints. Communication with the company itself could be better. Our rep was very helpful and we used him a lot to communicate. All in all satisfied with completion dissatisfied with communication due to slow response. Still recommend for solar.

Mike J.

I cannot speak to the quality of Bison's work (for reasons that will become obvious) but their communications skills are failing-grade.

We sought a quote for roofing and solar in late June 2019. The first step was reporting monthly usage stats for the three FP&L meters on our property (including two apartment units), though the project proposed was only for one meter (main house).

A bit more than a month later we were ready to sign, when suddenly our sales guy sent us an email (!) saying Bison could not work with us because there were three meters on our property and his engineers said this would require permitting as a ""commercial"" project.

Which is weird, right? They knew from day one that there were three meters, they had full details of monthly electrical usage from all three FP&L accounts back in June. So I asked for details, and he ghosted me. No reply to emails, no reply to voicemails left on his cellphone, for more than two weeks.

I finally tried reaching him at the office. I was transferred to someone else who was familiar with my project. I tried to get details on where this ""commercial"" designation came from -- city? county? He said it's an electrical work thing (weird, we had an electrician work on those meters three years ago without fuss) and he called out the Broward Country Property Appraiser's office as having reported to Bison that our property was zoned commercial. Which, when I contacted that office, was flatly denied. When I reached out to Bison for further clarification, more ghosting. Which is when I gave up.

I think it's likely that Bison ran into some real-world roadblock but more than anything else, their habit of ghosting me rather than explaining their decisions makes me think it would be very very bad to be in any kind of dispute with them over details of a project, permits, payment, or anything important. I'm inclined to think that we dodged a bullet on this one.

[Also, and I don't know if this is standard practice in this industry, but two of their sales reps explicitly bad-mouthed another company that they knew was providing a competing quote. I personally would have preferred them to take the high road and argue for their own proposal based solely on Bison's merits, but maybe I am old-fashioned.]

Bonnie B.

Great company! Stands behind their work. In particular, Marvin Saunders - knowledgeable, responsive and professional. Most importantly, honest!

Maura W.

Bison roofing replaced my roof through the ygrene program. Marvin was great and kept me informed of what would be happening daily. The workers were prompt and thorough in cleaning up debris each time they were done for the day. I have no complaints and recommend them highly.