Bilt-Well Roofing

Bob S.

Can't hire a company that earn my lack of TRUSTING THEM!

Their estimate process is simply very lacking. They lack the ability to properly answer simple questions accurately. I had to write several emails to get answers to important information missing from their bid. They sent two guys to measure and inspect the roof. These guys wrongly assumed, incorrectly that there are two roofs to be removed, when in fact, there is only one. ($5,000 extra to remove a second roof that I don't have) They tried to defend these inspectors saying that I would not allow a cord drilling of my roof, say what?. BTW, 5 other other roofing contractors were able to check several locations on my roof to their satisfaction, without any request to drill a hole in my roof, and they all stated that I only have one roof... So, do your homework, otherwise you risk being taken advantage of by this company.
Below is proof (plus, phone records, lots more emails and on site video cameras) that this review is not spam, see their emailed roofing replacement bid to me below...

Travis C.

TLDR:
- I had a 30+ year old shingle roof replaced with tile + solar on 2k square footage of house & garage.
- The team started removing the old roof on a Monday and finished the last touches on my new roof that Friday.
- Entire project cost me exactly what I was led to believe it would cost after the first time I met AJ months before the work was actually kicked off.
- Every single person I met at the company was kind, fun, and a roofing pro.
- If you're going a tile or metal roof and you live in South Bay, save yourself the trouble and just go with Biltwell. I wouldn't bother checking with others in the area.
- Two months after the roof replacement I've only found 2 nails on the entire property, and I found them while I was weeding in a corner of the yard nobody walks in. This was surprising to me; I've heard from others that I should, ""Expect to find nails everywhere for a year,"" as a general rule of thumb for all roofing companies. Not true for Biltwell, there's a lot of attention to detail with these guys.

--

The details

The Planning: My sales contact was AJ. Of all the companies that came and provided quotes for me, he was by far the most fun. He showed up with his ladder and immediately got up on the roof and took measurements. He also invited me up to take a look if I was curious to understand the status of my current roof. ""Eesh,"" he said when he peeled up a shingle and we could see the wood rafters and, believe it or not, my attic. There was no weatherproofing at all. ""Yea, you are definitely due for an upgrade my friend,"" is how he put it. We then came in the house and he showed me endless pamphlets with all the options and details of shingle roofs, tile, and metal. Extremely knowledgeable guy. He helped us dial in our choice of tile and everything else was a cake walk regarding planning. However, I was a difficult case. Not only did I want tile, but I also wanted solar panels. Since the tile is fragile and can break easily, the solar had to be installed before the final tile job was complete or else they'd break a bunch of the tiles. This is finicky and it required a lot of back and forth between AJ, myself, and the solar company.

The work itself: All of the work was completed in 5 consecutive days. The roofing team showed up on Monday and the roof was completely done on Friday. The team that showed up always had at least a few guys who could speak English so it was no problem communicating with them as I had questions or needed to route them around things (Dog poop in the back yard, what to do with the stuff in the garage while they re-roofed that, etc.). Everyone on the team was extremely pleasant and kind. They would usually pause for an hour or so for lunch and before leaving they would make sure to leave space to walk from the driveway to the door in case I wanted to go out. They were very cognizant of their work while also being aware that I worked from home. I felt very comfortable walking around as I needed, as they usually kept the property around the house pretty clear of nails & shingles & tiles. AJ called regularly during the job to see if I had questions and tell me about next steps.
As the pictures show, the end product is absolutely beautiful. I couldn't be happier. They took so much care to paint the cement at the corners and the pins for the solar panels and all of the flashing so that it looks seamless. We have, by far, the most beautiful roof on the block.

After the work: Once the work was done, the communication switched to be with Lupe at the main office. (For a while I didn't realize I was supposed to call the main office, as AJ's scope of work kind of ends with the job itself, so note: Once the job's done, make sure you call Lupe to finish everything up and the process of getting the inspection & whatnot will go really smoothly. She's great, I promise). They got me on the schedule for an inspection with the city before the solar company came to install the solar panels and helped facilitate all the talking with the solar company.

Overall: I'd give 6 stars if I could. Everyone I dealt with at the company was kind, knowledgeable, and customer-focused. And the job ended up costing exactly what I budgeted after the first meeting with AJ to boot (he estimated the job would cost a couple thousand less than it actually did, but he even said in that first meeting that it might happen since it's hard to tell how much wood they'll need to replace until they actually get a good look at the wood under the shingles, so I had planned on that extra couple thousand). I was lucky to even get the chance to meet Steve and Lupe and, like AJ, they were so much fun to hang out with. My parents run a small business too so I felt at home talking to them. I recommend Biltwell over anyone else, especially if you're planning to do a complex job like mine (Tile + solar or similar).

Redsport16 C.

They care about their business. They care about the work they do, the people they serve and the community they operate in. I was considering solar and had several solar companies come look at the house and give me quotes. Not one talked about the tree's - overheard a guy a restaurant talk about going to a roofing company for solar - so I found Bilt-Well (Steve). He drove by the house, and was upfront and honest about my roof. Saved me 50k.

Scott M.

Impressed by all of the 5 star ratings, I scheduled an appointment for an estimate on 4/29 between 2 and 4. I was told by the scheduler that the estimator would call when they were on their way, so I took the afternoon off. No show, no call, no nothing. I thought --""ok, screw it! I have some other estimates. I'll use one of them"". Then on 5/2, Patty leaves me a message saying ""the roofer missed the appointment (duh) and would like to reschedule."" No apology. I was thoroughly annoyed and had no intention of rescheduling. My wife suggested that maybe this was a one-off snafu, so, I did. I rescheduled for 5/6 between 12 and 2, again I was assured I would get a call when they were on their way, and took the afternoon off ...again. Guess what?!? No show, no call....nothing!!!! Serenity now..... good luck, folks.

Shannah T.

I discovered a small leak in the roof of my new home. Bilt-Well came out promptly and did an excellent job with my roof repair. I highly recommend this company!

TG D.

What an amazing team of people. A very nice human named Lupe actually answered the phone. I appreciated the way Lupe responded to my request to repair a roof leak during the recent rain, and was upfront about the cost to patch/repair. I called on Saturday (when it was not raining) to come and give me a bid, with a possible repair. I was asked to be flexible during the next week and she would get her repairmen out asap. I was shocked when they came out 2 days later on Monday at 1PM, found the problems quickly, and patched the roof to perfection. The 2 gentlemen who patched my roof were really pro, and even helped me fold up the large tarp that had been on my roof since the first big rain in LA. One contractor had given me a quote way higher, adding that he could maybe come out in a week and a half. Other roofing contractors I reached on the phone told me the soonest they could get to me would be 2-3 weeks. They are also a local biz. I would highly recommend Bilt-Well.

Julia M.

Geoff , with Bilt-Well roofing was a great pleasure to deal with. First of all he's someone you can feel completely comfortable with , he's easy going and above all he is someone you can trust. What was wonderful is that my estimate was much higher than the final sum I had to pay. He is a gem! Ive had the same leak on my roof that through the years no one could figure out. He came out to look at the roof several times ( free of cost). Then , after he worked out the problem, he brought his team and repaired the leak. I , highly,recommend Geoff and Bilt-Well.

SoCal W.

About 15 years ago they did a full tear-off/replacement for a comp shingle roof on my house in Northridge (my friend who is the facilities manager for a commercial building complex recommended them). The work they did was outstanding and the roof never leaked. This past spring I sold the house and the buyer's inspector walked the entire roof and said that it was great work, that the functional age of the roof was only a couple years old.

So when I moved to Simi Valley I asked Bilt-Well to come out and check out the roof on my new house as I saw some broken tiles and some tiles that had slipped. A foreman came out (showed up exactly on time) and did a full evaluation of the roof. He noted several things that needed to be corrected to preserve the roof and prevent leaks (important if it every rains in SoCal again). I received a quote via email a couple days later and scheduled the work.

A crew of two men showed up just when they said they would (seriously, I didn't know that timely contractors existed anymore) and spent the better part of the day performing deferred maintenance on the roof - replacing busted tiles (their ability to match the old tile was uncanny), sealing flashing, securing loose tiles, etc.

I was VERY pleased with the job that they did and I plan to have them back each year to keep on top of the maintenance, cheap insurance I think.

Bilt-well is not some guy driving around in a 1996 F-150 with spilled hot tar and beer cans in the back. These are legit roofers that are actual professionals. You pay for that but it is a whole lot cheaper than doing drywall ceiling repairs and all that goes along with a leaky roof.

Mike K.

Great local roofing company, replaced flat roof for guest house. Still had problem with water gathering on new roof so they came out and repaired immediately by adding slope.

Barby Y.

I have had the pleasure of working with the folks at Bilt-Well on several projects, and for several years, I am an HOA Portfolio Manager. Bilt-Well has serviced roofs, and decks, as well as other jobs. Their customer service is outstanding, their onsite crew is a pleasure to work with, and their prices and product is unbeatable. They have become my go-to and I'm sure you'll have the same experience as I throughout the years. Highly recommend reaching out to Jodi, she will not disappoint.