Bill Hamilton Roofing

Teresa A.

Don't try them if you just want a repair apparently. I called last week and talked to a very sweet gal who set an estimate up for me the following week.......never showed. I called and was told by the same gal that the manager was on the phone and would call me back.......waited a couple of hours.....no call back. So I called them again and was told that he was still on the phone and that he had made sure he had the right number for me and would be calling me shortly.........Day later and still no call.
I don't have a problem with being told they can't do it but at least call back and let me know that so I can move on.
I hope others are more fortunate with this company.

Thomas T.

Bill Hamilton Roofing recently replaced the roof on our home. They were a great contractor to work with. The estimator was right on time. The job got postponed a couple of times due to the weather and other factors, but when the day came to start the job, the tear off crew was there right on time and completed the job exactly in the quoted time and cleaned up everything. Except for the missing roof, you'd never would have known they were there. Then the roofing crew came in and immediately started on the reroof and finished ahead of schedule. They whole job started on Monday morning and by Wednesday at noon it was completely done at the quoted price. During the job, they broke a gutter, notified us and then repaired it automatically. During the post inspection we were concerned that one of the other gutters had been pulled away from the house. No, problem, they sent the gutter crew back out the next day to fix it. They took care of the permit and all the dealings with the building inspector as well. At each step of the way the project coordinator in the office kept us in the loop and updated on the schedule changes. And once on site, the on site coordinator was great to work with as well. Highly recommended.

Mindi G.

Several years ago we had an IB roof installed by another roofer. It was a complete disaster--13 leaks in the first year alone. With one problem after another, we finally gave up on the lifetime warranty from that company. We just wanted our brand new roof to stop leaking! We found Bill Hamilton Roofing through our general contractor. They have been fantastic. They put a new roof on our detached garage (which had not been re-done previously), peeled back the IB roof and re-secured it when we needed to replace facia on the house, and have made repairs to the original roofing work. The work by Bill Hamilton Roofing has been highly competent and everyone has been courteous, but they recently demonstrated their strong commitment to customer service. Just before Christmas it was raining heavily, and our roof leaked. We called late in the afternoon (almost 5 p.m.) on a Monday. Someone answered and got all of the information. The next morning, a crew arrived. They found three gaps in the IB weld from the original roofing job and fixed it right up. That they were available near the holidays and when there were probably lots of calls due to heavy rain, especially when they were repairing work they did not originally do, struck me as going above and beyond. Bill Hamilton Roofing earns 5 stars in every way, hands down!

Dave H.

Absolutely the worst customer service of any service organization I've had the pleasure of trying to deal with. Despite 5 calls, and assurances that they would return my call, they didn't. I see others have voiced similar complaints. I should have reviewed Yelp beforehand. Lesson learned. Give how poor their customer service is, I would not expect these guys to be in business long and would never give them my business.

Brian A.

I had BHR provide and estimate for my dad's house. We agreed on terms then days later BHR changed the start date by 2 weeks, so I took my business elsewhere. I asked that my $1,000.00 deposit be returned ASAP. I was told that it would be returned with in week, :-). As of 9/29/15 I hadn't received my deposit so I called and spoke with Vicky. She told me that they had sent the check to my dad's house on 09/19/15. I told her that I had told their estimator that my dad had passed away, I had stopped all mail, and that I provided their estimator with my address for the billing address. Vicky told me that when the Post Office returns the check (whenever that may be) they will forward it onto me. The only option offered was that instead of waiting, I could pay $30.00 to put a stop on the check, really? I guess they think this was my fault. This is my $30.00 comment.

AJ S.

FIVE TIMES !!!!
I called Bill Hamilton Roofing for an estimate for some work on my roof. Not a new roof but rather a repair.

1st Contact: I called and set up an appointment with Michael (one of the estimators) for Monday morning. I told him that I would not be able to meet him on Monday, but he told me that I did not have to be there after I explained what I wanted done.

2nd Contact: A week goes by and I hear nothing, so I call the main number and spoke to the receptionist and she said that she would pass on the information and get back to me.

3rd Contact: Three days later, still nothing, so I called again with the same results.

4th Contact: I sent an email to the receptionist asking if anyone had even been out to my place. I got no response.

5th Contact: I called and spoke to (what sounded like a different receptionist) and I played as though this was my first call to the company. I asked if they were taking any new jobs or repair jobs and she stated yes. So I gave her my information again and once again...
D E A D S I L E N C E . NOTHING...NADA...ZERO...GOOSE EGGS...ZIPPO !!

What a total waste of my time! IF YOU NEED ANYTHING DONE IN A REASONABLE AMOUNT OF TIME, LOOK ELSEWHERE, otherwise you may be waiting for a long time. They don't seem interested.

Sept. 16 Update:
Eventually I got together with Bill Hamilton and had them repair the roof. There were not many roofers that are certified to do the type of roof I had, so my choices were limited.

From the preliminary job I can say that the workmanship was impressive, they cleaned up completely and they reviewed the job site with me on completion. Good workers.

NOTE: They do NOT accept credit cards.

Libby H.

If you need a new roof this is the place to go to..The price was right. Bill came to the house to give an estimate and was on time which is a plus for me. The workers were on time and cleaned up everyday before they left. They finished in the time quoted. I was very impressed!

G B.

I re-roofed my Eichler using Hamilton. Eichlers are a royal pain to re-roof - there's wiring, radiant pipes, and other stuff right on the roof deck. This makes insulating layers and other things quite cumbersome. Bill Hamilton installed an IB roof for me, with 2 layers of insulation, tapering, and 2 layers of securock.

I'm very impressed by Hamilton roofing: they were on time, the crew was here full-time for 8 days (they said it would take 7-8 days, it took 8 days), the price did not change, there was no surprise change orders and they did a clean job. They even threw in a free layer of securock on the garage because they had extra material lying around. I don't expect I will have any issues with the roof, but if it leaks they have a good warranty too. The thing I appreciated the most is that the crew was very detail-oriented, and answered all my questions too (I'm an engineer and wanted to know a lot about precisely what they were doing).

I have worked with a bunch of contractors over the years. Bill is one of the best, I cannot recommend them enough. It's rare that a contractor is on time, on price, and does a good job, but these guys did it all. Also Mark junior (foreman on the job) was super-good. Highly recommend him too.

Mark V.

I am giving Bill Hamilton Roofing a great review because they do what they say they are going to do. I know that sounds simple enough but with alot of contractor type business that can be hard to find.

I recently used Bill Hamilton for 2 commercial re roofs. We went with an IB system which, based on my brief research, appears to be the best green roof system. Bill Hamilton gave the longest warranty out of all of the bids I got for the jobs.

Few construction jobs go without a hiccup and these were no exception, but again, Bill and his guys took care of the problems when asked. The only item that was kind of less than ideal was some permafrost that leaked through the ceiling when the ceiling was off. We did the re roof in the dead of winter and I didn't know it at the time but that can result in moisture coming in as the frost melts in the morning. This got into a tenants suite, but didn't cause much damage. I'm not really sure if there was even anything they could do to stop it, but it was my one complaint on the job. The other job went off without any problems whatsoever.

They even refunded $300 we had on an overpayment without being asked.

Rich B.

Below is an email I sent to Bill Hamilton Roofing on 11-2-12

Iris,

I wanted to inform you that your estimator Eric Johnsen and the two installers that that repaired my older shake roof (a tune-up) were very professional and friendly and I was very pleased with the service I have received from your company. I will be calling you guys back when my 23 year old roof needs to be replaced (about 2-3 yrs. per the installer). I really approached the honestly and professionalism I received from your staff.

Please let your staff know how I feel about my experience with your company.

Thanks again, Rich B. CA, San Jose