Big C Restoration & Roofing

Mike D.

Outstanding job thank you Bill and your team you guy's did a great job and you beat everyone prices thank you again.

Nancy F.

Big C Roofing is awesome!! great job guys! plus my neighbors are so impressed with the quality of roofing materials used and colors. They are A+++

HarkNAnnie P.

Here is my experience of a new roof with Big C. I had a new roof installed by them earlier this year.

Work - The work is of a good standard, when the workers were at the property they were quick and efficient. However, the satellite dish I have was left dangling off the side of my house and was not reattached. Annoying but far from a big deal. Aside from this not much mess was left. However, I am still finding the odd Nail in and around my front and rear yard, again not to much of an issue.

Time frame - From deposit to start of work this was about 5 weeks and this was clearly advised. This was fine by me and perfectly acceptable. When asked for a check for the deposit I advised that I do not have a checkbook, never have. I asked if they accepted wire transfers which they do but almost begrudgingly. When work started The old roof was taken off quickly within an 8 hour period, however it took 14 days before work began on putting the new roof on. There was a small storm during this time and the owner did come out to check for any damage the very same day. However, 14 days without a roof is not something that was ever mentioned.

The delay in my roof being finished caused issues with my insurance company. My policy was canceled as I was unable to supply them with an inspection and wind mitigation report.

Communication and transparency - I compiled a number of quotes for a roof and initially I was pleased with how quickly Big C was able to get back to me with a quote. They were keen to have my business. This however is where any form of good communication stops. As I was interested also in guttering I asked for a quote. One of the owner who I delt with assured me that he would get that quote out to me when he was next was at the property, however a quote for gutters was never given or followed up on by Big C despite asking via text, email and over the telephone.

Things got worse, 4 days after the roof was taken off I received a missed call from the office. I returned the call 20 minutes later. It turns out the owner was ordering shingles and was audibly annoyed that I had missed his call. He then goes on to scold me as he had just placed his mass order for all the shingles of his roof jobs but realised he didn't know what type and color shingles I wanted. He didn't know this of course because he had not ever asked me. The color was not of much importance to me, and I asked why he waited until he was ordering shingles to find out what kind I wanted. I advised that he could have texted or emailed or called during the six day period or preceeding 5 weeks to find that out. The owner told me that he doesn't have time for that.

Final invoice was much higher than the original estimate. That is because Big C do not include everything in thier original estimates, which gives the impression of a really good competitive price. When I asked for clarification again I was told by the owner that he didn't have time for it and to call him to discuss. I suspect that big c prefer when things are not documented in words. One thing Big C does have time for is sending out invoices. Two days after final inspection Big C requested payment for the roof. I arranged payment and assumed everything would be well. I was wrong, I received a phone call about a week later from the owner looking for payment. I explained I had arranged this & again it seemed as if Big C were miffed that I had used a wire transfer.

Conclusion - I could not in good faith recommend this company to anybody. Whilst the work is good and I have no conpliants, The communication is poor, the owner is rude and they lack transparency

Joan V.

I signed a contract on Friday with Big C, but circumstances forced me to cancel on Monday. Big C took it very childishly.I was forced to go to the BBB for my $4150 deposit, which was cashed immediately. He never has refunded my money and now forces me to go to the attorney general for help. If you like contractors that aren't truthful, Big C is for you.

Roze W.

We needed the shingle roof replaced on our home during rainy season. I called Big C Roofing because they did an excellant job on our flat roof 2 years ago. Bill the owner, warned us getting shingles may be tricky due to the COVID situation but they came through and did a fabulous job! Big C found the Owens Corning Merlot we had our hearts set on and they installed an Attic Breeze solar vent. The roof looks neat and crisp! I couldn't be happier!