Best Choice Roofing

Boba F.

High pressure sales and zero customer service skills. They want to be paid before they start working and the sales reps don't always know as much as they should. Good luck getting anyone in management to talk to you when there's a problem.

Deanna E.

I'm very impressed by the work that was done. My whole roof needed to be replaced. It was done in less than 2 days. Beautiful work done and a shout out to Dakota for everything he did to make sure we had the best roof for the best price.

Jean S.

Service: roofing
Wanted all the insurance money plus depreciation and $2500 out of pocket.
Poor customer service. Took months to address my property damage concerns then a small portion was taken off the bill.
Personal ladder ""disappeared"".
Now a shingle has fallen off.
My neighbor's new roof looks great - mine does not.

Philip K.

If your roof simply needs replacement and you are not on a strict timetable, you will probably be okay with BCR. If you have any damage, especially inside your house, caused by your roofing problems, I would advise strongly that you seek elsewhere. We had a roof that was going bad and had evidently been more damaged by storms in early 2022. Its failings led to water damage in five rooms inside the house. I had talked to another contractor locally and I wish I had gone with him for the roofing. He took the time to point out to me why certain areas were having the problems they were. I talked to him in September and he probably could have had my roofing replaced well before the end of the year. A friend suggested we talk to BCR and included that BCR would handle relations with the insurance company. BCR got State Farm to give us a complete workup on our damage. I actually appreciated the speed and thoroughness of State Farm. However, I was lax in my review of just what work BCR intended to do and what parts of my insurance coverage they wanted for doing it.

Before they would order the shingles, they wanted all the initial check from State Farm. They also wrote the contract to take all the deductible and all the depreciation State Farm had included for the entire project. They also added $525 to upgrade my architectural shingles to AS II Class 4. In the contract we signed, it indicated we would owe $4,332.26 ""out of pocket"" upon completion of the work, though they did indicate this was ""subject to change.""

After signing the contract and paying the initial insurance company check, it became quite a bit harder to get any response from BCR personnel. By the end of October or early November, I was told the problem was the Class 4 shingles. GAF would not be producing more until enough orders were assembled. I was told they could get the Class 3 shingles quickly. I agreed to the change, but between one thing (""Oh, they didn't ship our full order of shingles. We can't start without that."") and another (End of the year holidays), they did not actually get to my roof until January 2023. The work was done pretty rapidly, but several things they were contracted to do were overlooked. The biggest problem with this was that the entire crew working on the roof spoke no English. Their supervisor was bilingual, but was supervising several crews and was seldom on my project. Phone calls were not a very satisfactory way to get messages across about the work. When the work was apparently completed, another bad storm came over the area. That showed that the replacement they had done on the chimney flashing had been insufficient. We actually had damage to the living room wall on either side and above the fireplace that had not been there through any of the previous storms. It took several iterations to get the flashing corrected. BCR did send someone to repair the wall damage.

We thought we were finished dealing with BCR when we paid them the ""out of pocket"" check. Instead, after several months we received a billing notice for another nearly $1,800. Apparently, the ""upgrades"", which did NOT include the originally contracted Class 4 shingles, came to just enough to cover the difference between the amounts already paid and the contracted price. Those upgrades were never specifically itemized, though I asked one time what they were. I eventually paid the requested amount, but I WILL NEVER USE BCR AGAIN AND I WILL NEVER RECOMMEND THEM.

Kenneth B.

I wish I'd never answered the phone when they called me. Initially, their contact with me was frequent and friendly, but it all changes once I signed the initial insurance check over to them...I was immediately ghosted. They changed my start date three times without notifying me and would not return my calls. I had to physically take time off work to go to their office to get any answers. Once they began, they left over 100 nails in my driveway and in my yard and the manager told me it was acceptable, they did not clean up the trash they threw in my yard, they removed bulbs from my front porch light for no apparent reason and did not replace them, they left a large brown stain on my concrete porch, and they left openings exposed that I had to pay another company to remedy. In my opinion, they are the worst ""customer-oriented"" business I've ever encountered since moving to Brandon. I would never recommend this current team ever. They were simply unprofessional. Their finished product was horrible and their customer service was even worse. The only reason I rated them one star is because there was no lower rating.