Besser Renovations

Devyn M.

TLDR: Working with this company only led to seven weeks of unprofessionalism and prolonged damage to my home. I cannot recommend a company this evasive and so lacking in transparency, so I urge folks to look elsewhere.

We purchased a house in April with an entirely new roof replaced by Besser as part of closing. We had no say in the company. The only record of their workmanship warranty was a screenshot of an email from one of the owners mentioning it lasted 7 years and had no documentation.

The timeline of my interactions with Besser:
- July 8th (Hurricane Beryl hits Houston): We wake up to a leak on the edge of our skylight that damaged the drywall. I emailed asking to be put on the schedule, understanding I would take low priority due to it only being one leak. I send a picture of the leak and the original invoice for reference.

- July 18: I sent a quick follow-up having heard nothing.

- July 19: Jennifer emails apologizing for the delay and that I could not be put on the schedule for a few weeks, but to let her know if I was still interested, and we could look for availability. I reply immediately and say I'm still interested, because I believe the damage could fall under the warranty. This was the first time I mentioned the warranty.

- July 29: I have not heard back so I send another email to check in. She responds, apologizing, and saying she might be able to get a crew out that week. I said that's great and ask when can I expect them. Crickets.

- August 8: I call Jennifer's number and Besser's main number, leaving a message. No response from either.

- August 12: I email asking when we can be put on the schedule, even if it's three weeks from now. I just need something to plan on and get this project going now over a month from first contact. I call Besser's main line. No one picks up and no one calls back.

- August 13: I call Besser twice and no one picks up.

- August 14: I send a follow up email. She responds she's doing her best to get me on the schedule, but the damage isn't covered by the warranty since they didn't replace the skylight. She also needs to get her interiors guy's availability. This is the first I've heard that this warranty is not viable and I tell her I'm skeptical about that, because of the leak's position. But, I take it as progress and tell her I'll work on getting a second opinion's evaluation while she continues to work on scheduling her team.

That same day I call WABO Roofing and, in stark contrast to Besser, were at my house in two hours after my initial call. They presented photos, took a video, and an estimate detailing how the intense winds lifted the shingles and exposed the flashing to rain due to a lack of sealant.

August 27: By now, Besser had still not reached out to me. I forwarded the visuals given to me by WABO and explain how no damage was done to the skylight and the water came in beneath it. Since Besser redid the flashing, it was sensical this could fall under the warranty. I asked them to advise on next steps.

Jennifer responds and disagrees that the evidence is sufficient, but more importantly, the ""directional rain with 100+ mph wind during the hurricane...[voided] any workmanship warranty the previous homeowner had"". Frankly, this is understandable. Beryl was a monster.

What's not understandable is why they didn't mention the warranty was voided on July 19th when I first brought it up. They knew the damage was from Hurricane Beryl, so why not mention hurricanes void workmanship? Better yet, have a basic one-sheet document disclaiming what does and doesn't fall under the warranty. This is bare minimum business etiquette and know-how for streamlining communication and positive customer experience. I wouldn't have had to even contact them in the first place if they prepared basic documentation.

I can't stress how seven weeks of chasing them down with nothing to show for it has left me feeling so exhausted and defeated. Being a first-time homeowner, I try to reframe every hard time as a learning experience. Unfortunately, I learned a lot with Besser.

Mike H.

They are incredibly nice, responsive and supportive. I am grateful that we came across this team and have them working on our tornado damaged home.

John S.

Installed a roof on our house in early August. We don't know if the roof is installed properly yet since we have had no rain. However, the finish work and cleanup was absolutely pathetic. The crew left a large number of nails all throughout our grass for us to find with our feet. They made a complete mess of the flashing caulk and paint on the front of the house as well as getting dark grey over-spray paint on the brick fascia. Company is very slow to respond throughout the process and especially after we had paid. All the crews speak no english and are apparently not given any instructions regarding the work that is required. The supervision was poor and the crews did not seem to have any training or instruction.

Howard K.

I talked to Allison about a roof replacement late one week. Thursday of the next week my roof was already installed. Allison and the Besser team walked me through the process. Besser Renovations worked with the windstorm inspectors to get the roof applied correctly. The install took only one day. The installers were on time and installed the roof with pride. After install all trash was removed from my property. I would recommend Allison and Berrer Renovations to any one.

Kiley M.

Jessica and Brian made this Roof process so easy for us! They got It covered by our insurance and saved us so much money. I can't thank them enough, our home looks so much better with our new roof and we're so glad we used this company. They replaced the roof so quickly and left nothing behind. Highly Recommend!

Joseph N.

Besser Renovations did a great job. Everything was smooth and very professional. Charity was very knowledgeable and helpful through the whole process. Mitchell the president came out and watched over the project the whole time. The crew was quick and proficient. Whole roof taken off in a couple hours, and new roof installed before the sun went down. Great job!