Bell Roofing

Steven W.

Bell Roofing has two serious problems: (1) its technicians barely know the roofing, (2) the company takes every opportunity to charge big money from their customers. Let me give some details on how Bell Roofing dealt with our roof leakage in comparison with another roofing company Castle Roofing.

After discovering our roof leakage on April 13 2019, Castle Roofing immediately showed up the next day and correctly identified the problem was due to improper flashing from skylight to the chimney (see photo 1) (however I didn't ask Castle Roofing to fix at that time, since I found out my roof was newly installed in August 2017 by Bell Roofing; so I was hoping Bell Roofing could correct their mistakes). But Bell Roofing initially declined the responsibility by arguing that the warranty is gone due to the change of owners. Then in response to my bad Yelp review, Bell Roofing had to come to my home on April 18 and 20. However, they denied that flashing is the problem (I didn't question their professional capability at the time) and fixed something else for $200. It has not rained heavily since then until Jun 12, on which I found out it was still leaking at the same location and apparently the problem was not fixed. After three days, Bell Roofing showed up. After I suggested water test to me, they did it, found out water accumulated under the skylight, and recommended to replace the skylight for nearly $2000 (see photo 2) and the chimney cap for another $1300. At this point, I started to suspect their capability, because it doesn't feel right that they have to wait for my suggestion to find out where the leaking is. So I contacted the Castle Roofing again: it turns out the issue is still improper flashing that caused the water accumulation under skylight and then leakage; replacement of skylight doesn't solve the problem at all (see photo 3).

To summarize my recent personal experience, it is clear to me that (1) Bell Roofing is just not good at fixing roofs; (2) Bell Roofing takes every opportunity to charge big money from customers, even by not fixing the problem; (3) Bell Roofing tricks out of their fiducial responsibility to the customers by saying the warranty is not transferrable upon change of owners (I still disagree on this, I think they should refund $200 and reimburse my repair cost). In comparison, I strongly recommend Castle Roofing, because (1) Castle Roofing knows what they are doing, (2) Castle Roofing was prompt to fix my roof. I also heard from a RE agent friend that Bell Roofing recently changed owner, and Mr. Charlie Bell is no longer the owner. Anyway, I absolutely don't recommend Bell Roofing, for their lack of professional knowledge, lack of accountability, and desire to just charge money from customers without fixing the problem.

Grant K.

I had a great experience with Bell Roofing, we were able to schedule our initial appointment only a few days after I called to inquire about their services. Before I put the new roof on, I needed to do some painting and wood repair - they recommended a great painter and even helped coordinate his work. Once I confirmed I was ready to go for the new roof, there were there within a week. We had a small miscommunication regarding my actual install date - when I to fix this - they were very responsive and rescheduled. I always was connected to a person and never felt my messages were not important. Several of my neighbors have also used Bell and highly recommend them as well.

Abdul E.

We had mom get new roof by bell roofing. Great service. Very nice staff. Price is reasonable. No surprises. The only reason For not 5 stars as we will need to reassess if we have to call them how soon will they come and will have to see how long this roof hold in comparison to what is estimated. Stay tune for updated review!!! So far I would recommend this company.

Cody C C.

Bell Roofing was the right choice for me. The team I worked with was highly-professional and communicative, and more importantly, knew what they were talking about with my roof.

Five years after buying a home, my five-year-old roof had its second leak from a previous company's installation. I was tired of spot treating the issues and decided to have Bell replace the entire roof after numerous conversations with company representatives about the options. Ultimately, they did a seemingly great job.

As I've learned, time will be the truest testament of the work. However, given the knowledgeability of the team I worked with at Bell Roofing, I'm highly optimistic the work they performed will greatly outperform my previous roof.

Kevin P.

Bell Roofing was great from the git go. We went over pricing and options and I had a very specific color in mind to match my rental property. Something to keep in mind is when you put in a new roof you need to make sure it will match the color of your house and people forget that. Nothing worse then getting a new roof and then having to paint the house.
Darius made sure we got one that matched the house. They bought out a dumpster on the day they said they would and the work was done in one day and they arrived and completed on the day they said they would.
As a landlord and having dealt with a lot of contractors I was pleasantly surprised to see that they cleaned up all the debris from when they removed the old roof material. I got a 10-year warranty on the materials as well as a 10 year warranty on the repair. They are a bit higher, not much, than other places, but considering how easy it was to work with them and what you get for the money in the long run it's well worth it. A roof is not something you replace regularly so you want the assurance that the product will last and I'm quite sure it will by going with Bell Roofing.

Jeff T.

Except for a couple delays due to poor weather, the job was finished within a week of the original start date and the work looks to be top quality. The crew worked very quickly and were very good about cleaning up -- I also appreciate they sent a supervisor to check to inspect the roof and check with me afterwards. Definitely recommend.

Lucy S.

Bell Roofing is at best inept at their job, and at worst a deceptive business. We had their team out multiple times to repair a job, and after the problem continued they told us we need a new roof. So we started to get estimates from other companies to replace it. We wanted Bell's estimate too but at this point they just stopped calling us back. When a second roofer came he said the ""repair"" done was among the worst he had ever seen. Flashing was installed upside down, dozens of nail in one shingle. The photos were astounding. Since Bell had stopped communicating with us and we had significant damage inside our house we had no choice but to move forward with a repair. When I shared the photos with Bell and asked them to stand behind the quality, they were not willing to do so. This is the worst home improvement/contracting service I have ever encountered. Do not use them.

Bird G.

Bell had come highly recommended so I scheduled an appointment from 9 to 9:30 for a consultation. I know I need a whole new roof and was looking forward to speaking to the sales rep about the process and getting a quote.

At 9:00 the sales rep text me to let me know he'd be 45 minutes late. Disappointed because I had taken the morning off work and needed to head into my office by 10 so I asked to reschedule the following day at 4 and he agreed.

4:30 the next day, no sales rep and by 4:45 he text to see if he could could come the next day.

No thanks. If the sales rep can't keep an appointment then what am I to expect with the roof installation?

Very disappointed. I had almost certainly planned to hire Bell for the job and now have to start the search process for a roofer.

Scott S.

After waiting one full month for an appointment to look at a leak at my chimney, two days before my scheduled date, I received a strange broadcast email from the customer service person. Due to ""staff illnesses"" and also ""a reduction in repair crews"", my scheduled tech must be no longer employed and ""many repair appointments"" were being rescheduled. I could wait another month, if I was still interested. Didn't sound like a good idea to keep rolling the dice.

If you need a repair, I'd recommend calling someone else. Ten years ago when the Bell family still owned this business, and Charlie Bell showed up to look at your job, it was well run. My experience two years ago was similar to this, though they did finally show up after multiple cancellations, and they had to come back twice to get it right. Now I've crossed them off my list.

Scott P.

I got Bell Roofing to replace my roof 5 years ago. We had issues at the time, but they were addressed. When they put on a new roof (at least when mine was done) they gave you a 10 year guarantee. Well, after 5 years my roof is leaking around the chimney area due to what I think is inconsistent flashing. I can only think that because I cannot get them out to even look at. I realize its been raining a lot, and its flu season, but I waited a MONTH for the date they said they would come out (roof leaking the whole time mind you). The day before they were supposed to come they sent an EMAIL not a call...an email saying they could not come out FOR ANOTHER MONTH!! This is not acceptable. I am going to have to get someone else to come out because at this point I'm now looking at a homeowners insurance claim.
Bottom line...stay away from these guys. You roof might be nice when it goes on, but if they refuse to even LOOK at your roof within the time they guarantee, why use them. What looks nice doesn't always hold up.
Let me say that I really dislike having to write bad reviews like this...but I am really furious about how this has been handled