Austin 360 Roofing

Dan A.

Run from this company. My roof is still leaking after two years, owner Bryan Wiest will not return my phone calls . I have paid extra $$$ for fixes, still leaks. Had to hire roof consultant to document all the deficiencies. Total mess.

Daniel E.

Recently found out that my Homeowners Insurance would cover a replacement roof, so I started calling around before finding out that my insurance company had a list of approved vendors. Instead of sending me that list, my insurance company reached out directly to them. By the time Austin 360 called me back, I already had multiple people scheduled to look at the roof, so I explained, apologized, and said that I wouldn't need them to come by at this time. The guy on the phone said ""Bye"" and then called me a ""Dumbass"" before he realized he'd hung up.
I can't speak to their work, but if this is how they treat potential customers (which, from other reviews about their customer service seems like a pattern) I'm glad I didn't go with them.

Lori A.

Finished a remodeling project which included a full roof replacement. They did an awesome job, it looks wonderful. They were quick, responsive and cleaned up to perfection. It has been a year and the roof still looks great - I would recommend.

Shannon E.

Save yourself the grief and don't bother.

Paid them $1500 to replace a roof leak after buying a home. Three years later, same problem returned. Gave them a chance to make it right, but after the guy showed up for the estimate he left and never sent it. Had to remind them to send it, and the one they sent was hundreds of dollars more than another bid. They did not stand behind their work, so I went elsewhere.

I feel like two stars is generous, but I suppose their work did last for their one-year warranty, so whatever, have a second star.

Bottom line: Look elsewhere if you're going to have to drop real money on a roof repair

UPDATE: Despite the business's comment, we did contact them, showed them the original work order from three years ago, and it made no difference. ?

Donna H.

Stay away! This company put a roof on our house in 2009. Came out to fix a place in 2016, indicating the flashing had been done wrong. Now....the exact same place is leaking again now in 2018! They first indicated they would not fix this repeat problem free of charge. Then.... I got a call from the owner saying he had just been brought up to speed and they WOULD be out to fix it free of charge after all. After having the matter settled and on the schedule for 5 days (and after cancelling the other contractor we got a bid from initially!) I received an email from the owner yesterday indicated they would not be out to fix it after all...it was out of warranty and they had not obligation to do so. The owner was quite rude in the email. This was bizarre behavior to say the least. We called the other roofing contractor back, apologized for the inconvenience and asked if he would please put us back on the schedule as 360 Roofing had left us high and...well, not so dry! lol! The other roofing company will be here in the morning AND the bid was literally half the cost of the 360 bid!! I wouldn't let these folks put a roof on my dog house!

Gregory L.

Carlos Reyes and his Roofers at Austin360 Roofing made replacing my roof one of the best and most professionally managed Projects I have ever experienced! From my initial call to the issuing of my warranty by an Inspector at the completion of the work, everyone was extremely gracious and easy to work with. The Roofers took the time to cover my Aluminum Window Overhangs so they would not be damaged and they cleaned up everything at the end of the project, taking extra time to make sure their were no roofing nails in the grass or driveway. The Roof looks so good and the Service was so excellent that I have already made numerous recommendations to people in my neighborhood as well as where I work. Can't recommend Austin360 any higher.

Laura B.

I had a leaky roof. I thought I would ""shop local"" so I picked a company in my side of town. Big mistake. They did not fix the roof. All they did was shoot out some caulk. I didn't know this and I paid the bill. The roof kept leaking. It took numerous calls, which is frankly ridiculous for someone trying to run a business, and I finally got someone to answer. Their website and Facebook sites have incorrect contact information. So, when I finally got him on the phone he said he would send someone out. I asked that I be called when the repair was made AGAIN so I would know the work was completed. I got no call. The roof kept leaking. I finally had to hire a REAL roof repair company and they were appalled with what 360 Roofing did. They said it was not repaired and that 360 just took my money. They said NO self-respecting roofing company would ""fix"" a leaky roof with caulk and that 360 gives other reputable companies a bad name. Frankly, I want my money back. I feel like 360 Roofing is a scam.

James M.

Lousy work, and terrible customer service! I chose to have my roof replaced by Austin 360 Roofing. The work was of bad quality, but the worst thing was how much ""collateral damage"" was done to my home. There were sections of siding that were gouged, strips of tar strung along the side of the house, and a place where the flashing was just ripped up and left half on, half off. Little intricate parts of the roof were missing shingles altogether.

I had contracted to have a Cobra Attic Ridge Vent installed, and this was not done. Austin 360 Roofing did return to install the Cobra Attic Ridge Vent and the missing shingles. But why is this something a homeowner should have to ask for? This is basic roofing.

Other shoddy work included using ""scraps"" of drip edge pieces resulting in many seams that were unnecessary. I made them replace these short scraps with long pieces resulting in a cleaner look.

The worst part was I contracted with them to repair some damaged window surrounds, which they never did. The foreman of the company, myself, and a third party contractor all agreed in my front yard that this third party would repair the window surrounds, and fix the damages described in the first paragraph. Once the third party completed the work, Austin 360 Roofing refused to pay them. The owner's excuse for not paying them was because he had done the work at such a good price, he didn't make any money on the job, and could not pay the third party contractor. Needless to say, this has put me in an awkward position with the third party contractor. I ended up paying him out of my own pocket. Basically Austin 360 Roofing pocketed part of the money I paid them, and did not perform contracted work. It is theft, pure and simple.

After sending emails trying to get the owner to pay the third party, the owner tried to talk tough and suggest that I was engaged in some sort of insurance fraud, which is ridiculous.

I am very disgusted with this company, and its owner. In Texas, a man's word is his bond, and this company's word is worthless.

Kevin F.

I contacted Austin 360 Roofing after I discovered a leak in my roof. They inspected the damage and gave me a quote for repairs the following day, and then began the work the day after that. Repairs were completed in a professional and diligent manner, and at a reasonable price. I was also impressed by how thoroughly the crew cleaned up my property afterward. I'd recommend this company to other homeowners.

Suzi T.

If this guy is a roofing expert, then I am a rocket scientist. The sellers of our 'new to us' home selected this company probably for the low price. Well folks, you get what you pay for. After realizing that his 'contractor' Mis quoted 2 of the upgrades we requested (and paid separately for) I guess he had to cut corners. His staff sat around most of the time and I have pics to prove it, they didn't use all the felt, put the shingles on wrong, etc (I have proof of this as well). After a million phone calls, drop in visits, and complaints to the owner, our roof was done. You wouldn't believe it but 2 months later our roof leaks! We've had to call more than 4 times and they're still not out here to fix it. Worst roofing company EVER!!!! I bet I know more about roofs than this dude.