Aspenmark Roofing & Solar

Tony K.

Hey, why did you waste my time? You consume an hour walking around and looking at my roof trying to determine how to up-sell me, then promise me a quote and never come back. Had I bit on the up-selling I bet the quote would have been there. I give you a 2 for lousy salesmanship. Steve - you would have done better if you came alone.

JT M.

My experience with Aspenmark, and Karl N, in particular was excellent, efficient, and thorough. From the beginning consultation to the work performed to the follow up, Aspenmark exceeded my expectations, which is saying a lot since I have high expectations with companies that work on my home, and mediocrity will not suffice. I usually get three bids minimum when I ask for a contractor to perform work for me, yet if I ever need roof work done, I won't bother with that. I will call Aspenmark again without a second thought. I highly recommend them to anyone.

Les L.

over priced . Uses subcontractors. No supervision. Quoted using Two bundles of shingles . Used less than 1/2 a bundle and still insisted I pay their quoted price $2,450.00 . In 2015 they did a roof repair that required more material and labor for $450.00 . They are opportunist that take advantage of homeowners who are in distress .

Ray H.

Very happy with Aspenmark. We recently had to replace all the roofs of a 28 property HOA. Aspenmark helped the HOA negotiate the tricky process to conclusion. Everyone was professional and knowledgeable from installers, back room staff and management. All work was done quickly and any issues that we had were ironed out promptly. I would 100% use and recommend them again.

David T.

These guys are more expensive than other contractors, I'll just say that up front. But, from the several bids I listened to for our roof, I do believe their products are better. The sales guy, Kyle, was very professional, knew his products and services, and answered all of my questions well.

We had the roof scheduled for a Thursday. As the day got closer, there was a 30% chance of rain in the forecast. Not wanting to chance it, I asked to move the date. They rescheduled for the next Thursday with no problem. It then forecasted rain...for the next 5 consecutive reschedule dates we had. Each time, for over 2 months, Aspenmark rescheduled our date, by my request, with no questions. Some of those dates were rainouts, some of them were me being paranoid about rain. No problems. I really appreciated that. I contacted Kyle on weekends, during the week, after 5 pm, early in the morning...it didn't matter. I always got a text or call back immediately. VERY good communication.

When they actually did the job? It was done in 6 hours. Much faster than other houses in our area, which sometimes took two or three days. The roof looks great, and it was done very well.

Now, here's where I'm leery about the industry in general, and Aspenmark was no different. If you're getting your roof done, watch for this. Get multiple bids from at least 3 companies. Then, watch as they give you one price, then call you back a couple days later and say, ""Oops! I forgot to add _____ price in the quote."" ""Oh sorry. I forgot to correctly calculate your square footage. It's going to be $_______ more money."" This seems commonplace, and I'm not sure why they're all doing that. Seems to me that it's how the sales person adds in their commission after they've baited you with the initial price. I can't prove that, but all of the companies I got quotes from did it. Aspenmark was no different. That's why I took away the 5th star for this review. Accurate, upfront pricing is what I expected, and it's shady how this industry can't seem to get that right.

But, I will also say that Aspenmark was the only company to increase the price overall, and then give me discounts on some materials to bring my out-of-pocket expense back down to pretty close to the original quote.

Donna M.

While I can't speak in length about the company, I can share my experience with one of their representatives, Tom Herman. You see, the reason I can't speak in length about the company is because even after I signed the contract to have work done, they did not fulfill the contract and do the work! I will try to make this long story as short as possible. I received a bid from Tom for improving ventilation. I received a bid from another company for the same work. Tom's bid was $1,200 higher than the other company, but Tom's bid specified putting in larger attic fans. Okay, that sounded good to us. The larger fans explained the higher amount over the other company's bid. Tom said they would start work the following Wednesday, weather permitting. The Monday before the scheduled Wednesday Tom called to say he did not add in the extra cost of the fans, which was $900, and that it would mean he'd have to pay OUT OF HIS POCKET for the difference, adding, ""BUT IF YOU'RE OKAY WITH THAT!"" I thought, ""what the heck,"" because how could he now be wanting to add $900 to the total when he was already $1,200 over the other bid?? So I said I was okay with it coming out of his pocket if that was necessary, because we were not going to pay more on our end, and I reminded him that I had already signed the contract that he had sent me. He went on to say that they probably would end up just not being able to do the work. Again, I had signed and returned the signed contract to him, and we were scheduled to begin said work in just two days (and now he's asking for more money????) $900 more would put his bid over $2,100 over the other company, which just did not make any sense.
I think what bothers me most about all this was his total unprofessionalism over the phone. Twice he said, loudly, ""I'M GOING TO HAVE TO MAKE UP THE DIFFERENCE FROM MY OWN POCKET, BUT IF YOU'RE OKAY WITH THAT!""
Two days after this I spoke with a lady named Paula Felix about Tom and she claimed I had not signed all the papers of the contract. Tom had emailed me two papers, and he said to sign the ""two papers"" and get them back to him, which I did. But Paula said there were more papers I should have signed, and she was sorry, but they were not taking on any small jobs at the moment, and so they would not be able to do the contracted work for me. Paula was very polite, which I appreciated, and she even apologized, which I appreciated, and said she hoped this poor experience with Tom did not leave a bad feeling in me towards their company. I said how could it not? Because though I had signed a contract they would not honor it. (Where is there any honor or integrity anymore?)
Maybe the company is outstanding in the work they do, but at the end of the day a company is only as good as their WORD. Aspenmark did not honor their word, despite it being written down in a contract and despite my having signed it.