Arrack Construction

Greg P.

Do not use this company!!! We contracted them to do a new roof as well as some interior renovations including a new bathroom. They were not the least expensive bid we had but they came recommended. However, our experience was horrendous.

When we first met the contractor, we liked him a lot. We showed him the roof work and the soffit and fascia that needed to be fixed. He said no problem and that would just require a ""little more wood"". We received 3 quotes and they were the highest of all 3 but again they came recommended and said they could do the interior work as well. The other 2 quotes (cheaper than Arrack) included replacing/repairing the fascia/soffit and gutters. We assumed the Arrack bid did as well. When the roof was completed, the fascia/soffit and gutters were not fixed. When asked, we were told that it was not included in the bid even though we specifically talked about it. Instead, they present me with a quote to complete that work which was another $3,000. Again, my other lower bids included this work. Why would I pay over $9,700 for a roof that should have cost about $8,000. I had 2 other roofs replaced in the last year on other properties (larger than this one) that cost just over $8,000. We ended up using another contractor to do the fascia/soffit for about $1,600 and he couldn't believe how much we then ended up paying for just a roof.

Then came the inside work which they started before we completed the issue with the fascia/soffit. The bulk construction seemed to go just fine. However, their finish work is a disaster. Our shower head was below the top of my head and I am only 5'9"". In addition, the bull nose tile at the point where the pipe came out of the wall was V cut to accommodate the pipe and looked awful. The tile floor has a severe slope that is not needed for such a small shower and the sliding glass door is not even put on straight and opens/closes at an angle. We have been trying to work with them to get these issues fixed but it has not been nearly 5 months and we are still not finished. They came back out to raise the shower head and raised the tile on the wall. However when they did this, they used a different color grout and now I have 2 different grout colors in my ""brand new shower"". And the shower door is still angled.

They also installed a column as a support for a wall that was removed. The finish work on this was awful as well. Drywall was crooked and angled in at the top because they didn't put the corner piece all the way to the ceiling. They came back out to fix this and it looks just as bad but not with 1x6 going floor to ceiling with butt joints instead of miter joints.

The work was under par and their servicing since their ""completion"" is absolutely atrocious. We have tried for months to get this rectified yet we are still here waiting. They ""fit"" us in between other jobs if they come out at all. As a business I would expect to fully finish a job before putting newer jobs as a higher priority. DO NOT USE THIS COMPANY.

UPDATE: We met with the contractor 2 months ago and laid out our issues with the interior completion including the different grouts used in the shower. They said they would fix and would be in touch to schedule. Well, we are 2 months later and the work has still not been completed. It has been over a month since we last even heard from them. It is becoming a bad joke at this point.

Quint G.

I had a leak coming from my new addition that no one could locate, Arrack Construction found the problem and repaired it quickly. It's been 4 years and we still have no leaks. The price for the repairs was very affordable for my budget.

Thanks
Mr. Goodrum

Stephanie B.

We received an estimate to replace our roof. They were friendly and professional. We will definitely use them as our roofers when we are ready.