ARAC Roof It Forward

Quran35 ..

these guys and girls were so great we needed a roof so bad they called back and was really fast to com out and give us a quote .Russ came out took pictures completely professional straight and to the point thats what we like explained the paperwork in detail gave us a ton of options they have so many options it was hard to choose . we picked what we loved he explained it all again signed the papers set up a date and thats was it that simple when the crew came out there was plastic tarp all around the house to keep the trash off the ground love that . incredible difference i can believe the difference i will refer Roof It Forward to anyone i just cant say enough about how impressed i was with how easy ad stress free the whole process was from the Hoskins Family in Blue Ridge Ga thank you so much God Bless

Brent W.

ARAC did a good job with my roof. They were timely and my consultant (Hayden Bray) walked me through the process from start to finish. Quality of materials and work was good also. Hayden was good to work with and I would certainly recommend to others.

Laxmi N.

They did our roof 2019 . Did not flash properly . roof leaked 2 weeks after it was done. They came out and said its not their fault its the copper dormer. They just fixed the sheetrock inside the house and left. I called another well respected roofing company who came to inspect and said roof it forward did not flash properly at all. Multiple emails to wes phillips have gone unanswered. I am thinking of pursuing legal action in Cherokee county.

Ben G.

Our initial new roof experience (Summer 2019) went really well, but things went downhill fast after this company had to come out to inspect a leak. During the inspection, workers utilized a sealant which ended up dripping down the sides of our roof leaving unsightly streaks. We were told the streaks would go away with time; however, 2 months passed and the streaks are very much still as visible as they've always been. I reached out to Wes Phillips and was told that a worker would come out to inspect and correct on Sat (10/17). No one ever did. There was also zero communication regarding the worker's absence. On Saturday evening when I realized that no one was coming, I reached out again and I still haven't heard back. Horrible customer service experience. I expected for our roof to be made better with their visit but it was made worse and still hasn't been corrected.

Jessy N.

Not nearly as bad as some of the other horror stories, but I contacted them for just a quote for repairs. They called me the next day, saying they could come out at 1:30 that afternoon to look at our leak since they will already be in the area. I took time off of work to be there to meet them, but 1:30 came and went. I called them after waiting about an hour, left a message, and never heard back from them. I don't mind if I never hear back from them, I'll take my money elsewhere.

Rebecca P.

Rick Auffenberg with Roof it Forward just replaced my roof. Rick was terrific every step of the way up to and including quick response! It was one of the easiest experience I've had.
GREAT crew. Very professional, polite and HARD WORKING!! On time and they only took about 15 minutes to rest and get something to drink. Put everything back the way it was AND closed my gate (this is huge, as I have a small dog that could have gotten out).
Left around 5:45. As soon as, they left Rick was here to make sure I was satisfied. They ALL deserve a bonus and/or raise. Good help is hard to find :)
Rebecca Peteet

[email protected]
(404) 447-1079

D W.

Only good thing I can say is ""they were fast.""
Their crew stole from me, BROKE a wrought iron piece that was attached by not one but TWO 6"" BOLTS set in CONCRETE. Not only did they break it but the ripped it out of the wall !!! They left gutters unattached (which they EVENTUALLY fixed (2 weeks later).
They left A HUGE mess in my attic and in my screened in porch(stlll picking up nails 5 weeks later).
They have lied over and over and over about restitution for the iron piece - the old ""checks in the mail"" ploy as well as the fate of the crew. One Manager telling me ""oh, they were fired and another - supposedly the General manager, ""they were spoken to and pay docked.""

Oh!! and regarding the theft ???? another manager told me ""Well, they are USED to people giving them things.""
SERIOUSLY ???? ARE YOU KIDDING ME?????

The Lexan that was stolen (a 150.00 piece of equipment needed for my business) has still not been replaced, the check for the wrought iron piece must have been mailed from China, parts of the shingles are curling up in several places and they actually have the AUDACITY to want additional money.

Save yourself, your home and your money and AVOID THESE PEOPLE like they were the originators of Covid-19.

Shameful and shameless. Potentially criminal.

Dawn M.

I had ARAC Roof it Forward replace my roof about a year ago and I've had no issues whatsoever. In addition, I just recently sold the house and Nathan has been so helpful in answering questions from the buyer and providing continued support when needed during this selling process. Nathan is professional, answers his phone and will go out of his way to assist you in anyway possible. I'd have to say, I won't go anywhere else when the time comes for a new roof on my new home. Thank you Nathan for providing the utmost in customer service.

Bill P.

Great Roofing Company. We recently had our roof replaced by ARAC Roof It Forward. They were great. In and out in one day. Cleaned up very well. And the new roof looks great. Highly recommend them. And they give a portion of their proceeds to Camp Sunshine to support kids with cancer. A win-win-win.

Samurai T.

NOT impressed.
Needed fascia repairs on the house, and, chimney. Sales rep (Rich) was very good and pleasant to work-with. Told the repairs to both locations would take a day. Great, lets go for it.
Day-of repair, RIF team could not complete the work. Rick let me know they did not have a ladder tall enough to reach the top of the chimney (3-stories). Completely understand and waited.
Next team to come-in are a 3rd party contractor with NO insignias of RIF on their vehicle. Okay, so have to sub-contract out, no prob.
Well, problem.
After all said & done, caulking job horrible, hardi-plank layers ripped apart since the workers did NOT take care in removing the old fascia and sealant, and, paint-job poorly done in-that old and new paint was distinguishable.
Called Rich which ended-up with the warranty area and Wes. Wes informs me another team would come-out on Friday, 6/19, to repair the damages.
Guess what? I waited all day and NOBODY shows-up, and, NOBODY even calls to state no one will come out. Now I'm irrate and not impressed. Wasted my time and my family's time.
Saturday morning, 6/20, we open our garage door and ready to head-out when low-n-behold, somebody is here to repair the damage. They said to replace the fascia. Its the same team who did the initial damage.
Left a few messages and heading-out. Told them there's no-way they're coming onto my property, especially a day late and no communications. I left a couple messages for RIF but got a v/m and then left one with their answering service.
RIF needs to repair the damage the other team painted over (I originally asked them how they'd repair it but they didn't answer), and, get an actual RIF team out here, not a sub-contractor.

Update 7/18/20. Rich is no longer with RIF. Thank goodness. John, another RIF rep, stepped-in. Short of the long, he made things right. Extremely pleasant to work-with and made sure all work and cleanup reflected the opinions given of RIF in other reviews. Okay, I'm now a fan. Not good on what I had to go through, but, having someone like John do the right thing to ensure customer satisfaction has turned me around. I won't give a 5-star but I would give a 4.5 if it was available.