ARAC Roof It Forward

Jason P.

Worst company ever. Here we are 7 years into this roof and this is the 4th time I've had to call a different company out to fix the horrible job ARAC did. I literally have shingles coming off my cap and roof from where they weren't installed correctly. This company needs a major law suit for insurance frauds and shoddy work. DO NOT buy from this company. They don't stand by their name.

Alex D.

I needed a new roof and got a few quotes, expecting to pay out-of-pocket. Roof it Forward inspected my roof and saw wind damage. My insurance company inspector agreed and even said that Roof it Forward was very honest with their assessment. The insurance covered all but the deductible and my premiums have not increased. Johnny and Stone couldn't have been easier to work with or more professional. They were courteous, responsive, and made the whole process very easy, from the initial inspection, to working with my insurance company, to selecting the new roof, to installation. The installation itself was amazingly fast. It was supposed to rain in the afternoon, so the crew showed up at 7am and had replaced the entire roof by about noon. I have the idea there are some shady companies in the roofing industry, but Roof it Forward was nothing but professional and I really appreciated that. I also appreciate that they donate a portion of their proceeds to charity (hence the name). I seldom leave reviews, but Johnny and Stone and Roof it Forward really earned this one. I'm only sorry I waited almost 2 years since the install to get around to writing a review.

Sandra G.

Thank you to all those that have reached out to me with similar experiences. I do very much appreciate your support.
Justin with ARAC, Roof it Forward is claiming my pictures are ""fake,"" ""fraudulent,"" ""deception"" and of other houses! Why would I submit and post fake and fraudulent pictures? The resolution is beyond simple. Why not do what I have been asking months for and send someone from ARAC, Roof it Forward to meet with me and VALIDATE the pictures and areas of concern? Also, Justin is stating that the misalignments with the flue exhaust pipes coming out of the roof is not something they did! The inspector clearly explained that the roofer in replacing the shingles around the exhaust pipes needs to make sure they are correctly aligned and not become a fire hazard before nailing down the new shingles.
Also, Justin is stating that ""the non-recoverable depreciation was a huge conversation in her house before we started work. We were very clear this would be an out-of-pocket expense and she agreed to it."" First of all, Justin was not there! Second, as evidenced by the refused 1st contact and the 2nd signed contract, I DID NOT agree to pay the non-recoverable depreciation and Mike and Nathan agreed to ""absorb"" it. Yes, there is ""DECEPTION"" here, coming from ARAC, Roof it Forward employees!
This whole process is like an SNL bad skit!

Gregory I.

The sellers of our current home had ARAC Roof it Forward replace the roof right as the home was being sold to us three years ago. It's been leaking. The primary bedroom walls and carpet were wet! Drywall was bubbling. I called them during this huge Georgia downpour and their office never called me back. After numerous calls, I finally spoke with Justin. Before I could get out the reason for my call, he began yelling at me and got extremely aggressive since he sensed as to why I was calling! I immediately put a stop to his behavior. Once I explained my situation, he began to point fingers at everyone and everything as to why it was leaking. The only information he offered was to inform me that the warranty was negated once the home sold. REALLY???!!!He blamed the leak on my gutters without ever seeing them. This was a horrendous experience.
After getting nowhere with Justin, I called two other roofers who immediately came out and inspected my roof. Both companies told me the exact same thing!!! The improper flashing was improperly installed in the area of the leak and the shingles were not aligned to industry standards. In short, ARAC Roof it Forward did a shoddy job and won't take responsibility for any of it! They are FRAUDULENT!

Justin would like you to believe that I'm complaining about the lack of warranty. This couldn't be further from the truth. My complaint is that they won't acknowledge that they did a bad job, using the wrong materials with less technique than industry standards. He should be a stand up guy and be willing to fix it regardless of warranty. The owner of ARAC Roof it Forward John Phillips, won't even speak with his clients! I tried calling him. So much for customer service and satisfaction! They have numerous negative reviews for good reason.

Me T.

Very shoddy work decking not installed correctly. Facia not repaired per contract, drip guard installation not correct, roof sheeting not replaced per contract, half sheets installed instead of full sheets per contract.. Shoddy work all around. They prey on senior citizens and disabled people, Igues because they have a hard time trying to look at repairs. Used being Christian as a selling point. Lied about they way job would be done on contract. The salesperson didn't care once the job was done. They just slapped up roof as fast as they could. Didn't replace vents that were promised. Damaged some of the roof vents.

Dd F.

We moved out of our 30-yr home in GA to come to FL to be available to my elderly mother. 4 months after buying our home in Lehigh Acres, Hurricane Ian hit. We had roof damage and needed a new roof. Kim Goodwin from Roof it Forward reached out to us and was patient and kind with our questions and guided us through the process. (I also love the fact that they support the Children's Cancer Center.) When their crew arrived, they were task-on and diligent. The roof is perfect, meets HOA standards, passed inspection first time, and they did an immaculate job cleaning up. We would highly recommend them without hesitation or reservation.

A B.

Called roof it forward out for a flashing repair and roof inspection. The sales technician told me I needed a replacement ASAP. I called another company for an inspection and the repair. They told me I had 5 to 10 years left on my roof. I had my roof reinspected, two years later, and was again told I had 3 to 5 years or more. Doesn't sound like an immediate need for replacement to me. Not a reputable or trustworthy company.

Shelley Y.

In November of 2020, a tree hit my mother's house and damaged the roof and siding. She contacted Roof It Forward to repair the damage.

In the original estimate, the list of services she hired Roof It Forward for included:

1. Taping
2. Tree damage repair
3. Siding (replacement) aluminum
4. Paint interior damage

In addition to the original estimate, my mother added an air conditioning cover, since it was also damaged. Roof It Forward completed the taping work (a temporary tarp was used on her roof) and tree damage repair (shingles were replaced), and the interior damage to the paint was repaired. But the siding was never replaced.

My mother called Roof It Forward numerous times, hoping to speak to Justin Dover, the CIO, or the manager, John Immke, and ask for the siding to be replaced. In July of 2021, she called Justin Dover one last time, asking for Roof It Forward to replace the siding by September. She was told that she would get a call back to answer her questions. Over a year later, she received zero phone calls. Instead, she has been harassed with text messages and emails for months, and she is repeatedly sent bills for work that was never completed.

Finally, on 9/21/22, my mother received a text from Justin Dover, saying that he was filing a lien on her property the following Monday. That is when she got me involved. I reviewed the paperwork and confirmed that the work was never completed. I asked for a corrected and revised bill, so that we could immediately pay, and he agreed to do so instead of filing the lien (on the condition that we pay what was owed). After some time had passed with no updates, I asked for the bill again... and again, and again. It took many phone calls, emails, and finally a notice that we were filing a complaint with the BBB and local authorities for them to finally send a revised invoice on 10/17/22. That week, however, Justin Dover notified us that he had gone ahead and filed the lien anyway -- prior to the deadline he gave us -- quoting the higher bill and the work they never finished. Even though the company later admitted that the bill repeatedly being sent was incorrect.

As of 10/20/22, I've asked for proof in writing that the revised bill is the final bill and represents all of the true work that has been done so that we can finally pay and then never contact this company again. I also want the lien to be immediately removed.

I cannot recommend this business to anyone, especially to anyone senior or who speaks English as a second language. It is my belief that this company attempted to defraud my mother since she's elderly and does not speak English well: an easy target for them.

In short, don't do business with Roof It Forward here unless you want 2 years of frustration, miscommunication, incomplete repairs and attempted fraud.

Tony R.

Terrible!
My roof is getting worse because these people did not do their job in the first place!!!! I will be writing a letter to my insurance company,my HOA so they will never get work in my neighborhood again, Channel 11 Trouble Shooter NC Atorney Generals office, Corning to show them how screwed up you represent their product.

And my attorney to sue you!

David Y.

We had our ""A"" frame cabin re-roofed September 2020. Was not actually needing a roof but the existing was close to 20 years old and we are getting to the age it would be better done now than later. The sales person was very good and the subsequent Quality Control tech was also good. The day the roof was finished there were what they called ""fish eyes"" in the shingles. The crew worked very fast but I also discovered they weren't nailing the shingles properly. I pointed this out to the on Roof it Forward person who assured me all would be well and to not be concerned because there was a 2 year warranty on workmanship. It was not well and is not well today, May 10, 2022. I have continued to voice concerns about the shingles not laying down. Roof It filed a claim in my name, to Owens Corning, assuring me it was faulty shingles. Owens Corning tested the shingles and advised me they were fine. They also advised it was likely installation error. I had another roofer look at it and agreed it is not right and is an installation error. As of two days ago, I called to request the warranty for installation be utilized. I can't say I had the most congenial conversation and was finally told he'd try to have someone look at it, he didn't have time, he was on the other line trying to lock up some large $$ contract, So far, I've learned two things....fast ain't always good and just because someone says they help children in need.....doesn't mean they're going to be honest!