American Quality Roofing

WatchDog N.

Total screwjob. AQR showed up to my house @1939 Plunkett Street in Hollywood, FL. Demanded cash upfront to buy materials. Then tore off about 1 dozen flat tiles over my front porch to get to the leak, threw on some tar paper and burned it with a torch. That was it. Took my $1,100 cash (stupid me) and never returned to my property to finish the job. In trying to communicate with their office they we very hostile to the point of threatening. Owner eventually refused my calls altogether. So after that fiasco I saw on the news where AQR cheated the owner of a commercial property out of $12,000. It has been years, but you never forget your first house or the first time a contractor ripped you off. I cannot emphasise enough to STAY CLEAR OF AQR, they are UnAmerican, No Quality, Rip-Off Artists.

Timothy C.

A very friendly person, very professional, very attentive, very reactive. American quality roof repair to recommend who has the privilege to have within his company very competent people! A real pleasure to make it work! Maintains excellent relations with its customers!

Jerome K.

Be very wary of this company. They are quick to come out and get started. Their initial quote will be immensely over inflated, and they will drop their price quickly to ""earn"" your business. I hired them to replace a metal roof ridge on my house, and some metal roof panels for my shed. The work on the house was poor quality, with poor material. The work on the shed was not performed at all as described, and Kevin (repair tech) decided to change the work order on the fly and ""repair"" part of the shed that didn't need it with extra material left over. It looks awful. Trying to get a resolution from them is like pulling teeth (quick to get on the phone to get the job, nearly impossible after the job is done). I've been stuck in a credit card dispute with them for 4 months (even after the owner agreed to a refund but never processed it).

Lesson learned. Be wary of these guys' bait and switch tactics. Pay a little more for another company to do the job. You'll be thankful.

Charlie I.

After just six months of having my ridge cap on the marriage line replaced, my roof is leaking again along the marriage line. Left voice-mail and sent message. I've read that they've tried to charge others for follow-up repair, but I should be seeing ZERO leaks. If they try this will me, I will report them to the licensing bureau. If they repair free of charge and do the job RIGHT this time, I will change this review.

Traci B.

Never use this company. They will promise to fix leaks and after shoddy work it will leak as bad or worse. The owner Bill refuses to inspect shoddy work and then charges to repair the initial shoddy work. Never use this company!

Lino O F.

This company is a scam was quoted 1100 for shingles and gave me a signed contract, first kevin never showed up then the next day he shows up late and said the work is to much and he misquoted the job and wanted 2000 or he would leave. He looked like he was on drugs and left.

Wally B.

I just received a call from the owner of this company. He called me last Saturday morning and committed to be at my house the same afternoon between 4pm and 5pm. However he, nor anyone with this company showed up. And although he committed to call me if there were any changes to these plans, no call was made. When he called me this morning, instead of apologizing he said ""I cannot remember if we went to your house or not"" Really Sir? Is that your statement to me this morning? You cannot remember? I explained to him that I would not set up another appointment and told him that if I still wanted an estimate I would let him know. And he told me ""Listen I know you are pissed off....so find someone else to work on your roof.......I am trying to recover from the damage someone else did to my company...have a nice day"". This is a direct quote from the owner or at least the person who claims to own this company.

There is not a rating low enough for this company. I just pray that no one out there is so desperate to have to use this company. I would rather get rained on than to use this company to repair/install my roof.

Tina C.

I have been trying for over 3 months to get them to honor the warranty on my roof. Now with Hurricane Irma's impact, I have moldy walls and wet moldy carpets from the holes in my roof not fixed. Kristie in the office keeps trying to get help from area manager to no avail. Orlando manager Kevin blames person who did original work. Doesn't matter -honor your contract! My roof has gone from fixable to open holes damaging whole house! Any one know a good contract lawyer?

Victoria P.

DON'T USE THIS COMPANY!!! WORST CUSTOMER SERVICE!!!
I called in to get a quote, the person I spoke with was immediately put off by the fact that I wouldn't give him my cell number. I explained that I was calling on behalf of clients for my job, and would only be able to speak during normal business hours. He starts asking me for all of this info on our clients and I asked him if he had to go out there to give me the quote. He spoke to me like a child even referring to me as ""young lady"". I told him frankly, thank you for your time but we wont be using you, you have terrible customer service, and I hung up. This man calls me back!! Says to me, ""yeah this is the guy you just told to go to hell"" and hangs up. It was really threatening and weird. DON'T USE THIS COMPANY. I am reporting to BBB.

Monique M.

Got my sky light replaced since it was leaking & not only did they charge us way too much, but new sky light is leaking & it's been less than a year & won't do anything about it!!! Gave us plastic with 4x4's and upside down baseboard & charged us for glass!

When we first had it put in, the owner, Bill came over to fix a few things after & he wasn't pleasant at all. Total attitude the whole time like we were in the wrong for giving us customer service that we deserved!

Now that it's leaking, he gave us more attitude & said, ""You want me to work for free?"" Seriously? Work for free? Your work is crap & we paid you enough to do a few sky lights...but you think you're working for free to fix your company's faults!

Then come to find out, all of their staff that did work for him all quit cause he's such an awful boss.

I would highly NOT recommend this company to anyone!!!!

Having to get a complete NEW Glass skylight (by Dean of Brackert Construction Inc) for half the price we paid along with additional roof work that should've been done in the first place by American Quality Roofing!!!

We don't know how ppl can do business like this & sleep at night. Gives small businesses a bad name.