American Foam Experts

Josh Y.

Paul and Johnny helped me spray a layer of foam on top of my flat roof. Our very small attic isn't insulated (tough to bc we have knob and tube wiring running throughout), so we were looking for a solution to add insulation without requiring a major remodel. We stumbled on AFE and foam roofs, and it has worked wonders. I actually just replaced the roof in November, so they added just 1.5 inches of high density foam on top. I keep a hygrometer in my attic and on a hot sunny day like today (79F outside), my attic reached 77F inside. It reached 105F on a similar day in August before we did this work! Our upstairs is noticeably cooler thanks to AFE! They were fast, responsive and dependable, and very competitive on price.

Debbie P.

I highly recommend AME. They're responsive to your needs, and provide outstanding customer service. The sales and customer service rep, Paul Sibley, is very responsive to texts and phone calls. He always puts the customer first, and follows up promptly to make sure the customer is satisfied.Bottom line,provides excellent customer service. Jonny, a crew member, who does the work, has strong communication skills, and explains in detail what he and the crew will do when they arrive to do the job. And after the job is finished, he reviews what was done and cleans up any debris from the work being done.
I am a very happy customer and would strongly recommend AME for your roofing needs.

steve a.

I needed a replacement of my existing 15 year old foam roof.
American Foam provided professional installation by a great crew at a reasonable price.

James A.

We decided to go with foam roof after reading all the high praises from our neighbors on Nextdoor. We chose to go with American Foam Experts based on their competitive pricing and good warranty. They took care of all the permit application and inspection from the city. Paul was always very responsive via text and phone calls. The crew were very punctual. Quentin, one of the crew member answered all our questions on site, and went above and beyond with our requests. Overall, we are very happy with the result!

Brian S.

The first phase of my project was replacing the 30+ year old roof. WOW, the process of finding the right type of roof product for our geodesic dome was significant. My goal was to maintain the design of the geodesic dome, while improving form and function of the roof. After getting multiple bids for traditional shingled roofs that were at insanely high prices, I came across images of wine vats sprayed by American Foam Experts (AFE) that used a combination of polyurethane, polyurea and aliphatic coatings. The idea of using non-traditional residential products was a winner for me and this application not only met my design goals, but most importantly providing superior fire protection, water proofing, insulation and cost savings . I called AFE and Nick came out to the project. We worked together during all phases of the process and with Nick's experience and the crews expertise, the roof application was seamless. What I truly appreciated about the experience with AFE is that they allowed me to bring to life my vision for the project. Good Job AFE!!!came

Alan S.

American Foam Experts were excellent to work with when they installed my roof about 9 years ago. They were also good at responding to the minor repairs under contract (15 year guarantee) for the next few years. However, that has all changed and getting them to respond these last few years has been terrible. They either don't answer their phone (voice mail), don't return calls, or if I do speak to someone it is just to get a ""promise"" that someone will contact me. A couple of times when they actually said they would send someone out, nobody showed up. All-in-all, it's worse than pulling teeth. I would have given them 5 stars in the first 4-5 years after installation, but not even 2 stars now due to their lack of response to their guarantee. Extremely disappointing.

Eric M.

I chose American Foam Experts because they seemed competitively priced and eager for the work but I should have went with someone more professional and reliable. The crew was polite and hard working but the office personnel and sales reps are horrible and unreliable. They failed to return numerous calls before the installation, no showed on an appointment to inspect the roof, and seemed to have no accountability for their lack of professionalism.

After the roof was installed and it rained for the first time, I noticed they created a low spot above my walkway to the front door. This creates a steady stream of water that falls on anyone walking to my front door in the rain. It should be a simple issue to fix if I could get them to come out but they seem to not care bout my roof now that they have taken payment. Ive called 7 times and no one has called me back. Recently, I expressed my frustration regarding their poor communication and they scheduled an appointment to come look at the roof. Two hours prior to that inspection they cancelled after I had already taken the day off of work and requested to reschedule the next day. The next day when they were supposed to be here, they failed to show up or even call.

Trust me, pay the extra money and go with a reliable company. They rush the projects, have a horrible staff running the office, and do not care about the roof or the warranty of the roof once it is installed.

Karen M.

I recently had a foam roof on my flat roof house. My roof had many layers of tar and gravel previously. I considered a couple types of roofs but the foam roof seemed the best option because it will outlast tar and gravel and also provides added insulation.
I chose American Foam Experts because their foamer has years of years of experience and I liked that the Company is family-owned, which always makes me feel good supporting.
The salesperson I worked with, Nick, seemed to be very busy but was responsive, knowledgeable and helpful. I emailed/texted many times and he always got baci to me to answer my questions. For me it is a large purchase so I wanted to be sure I was making the right choices.
Although there were a few hiccups with scheduling of the actual work, the job was successfully completed and everything looks good.
The crew supervisor, Johnie, was super helpful during the installation process and went above and beyond to fix small things related to the roof when the crew was there.
Then after the job was completed, Nick followed up and even stopped by to inspect the work of the AFE crew.
Overall, I think they did a good job and fingers crossed there won't be any leaks. The roof technically will last indefinitely if upkeep is done. This includes redoing the top sealer coat every so many years (much cheaper than a new roof). So I wanted to make sure it is a relationship that will contnue positively. I will say that I do have that confidence they can provide good service for the long term and I give my highest recommendation.

Jim B.

I had a roof that needed to be replaced, so I did some research on local roofing companies and stumbled across American Foam Experts! I saw they got decent reviews so I gave them a call. A salesman from the company contacted me pretty quickly after, I'd say about a day or two after my initial call. The young man was very professional and made the whole contract and scheduling process incredibly easy and made it out the next day to give me a quote - very decently priced for the size of the job and the busyness of their already established schedule. The roof was replaced within the week, very quickly without any problems. Great job American Foam Experts! Thanks again!

H K.

This is a highly abridged review of American Foam Experts, due to Yelps word limit..

Pros:
The crews who came to install our foam roof on two different days were efficient, polite, and communicative.

Our new foam roof is keeping our house several degrees cooler so far.

Cons:
The only cons about the crew, is that the front office told us the crew would call to give us a 30 minute warning of arrival on the days they were showing up, but this did not happen. They were early each time and we had to scramble. not a big deal.

Two cons during the installation process (not the fault of the crew. should be the responsibility of the trainers):
The crew first cleans off your roof, which for us was basically just blowing off the roof with a giant powerful leaf blower. This blew tiny bits of bitumesphalt-like bits of roofing material EVERYWHERE. It was all over our patio, filled our roof gutters, covered our potted plants and outdoor furniture. The roofing bits came blowing in through our chimneys and vents down into our home. It was blown in through vents and cracks in our skylights, down into our lightwells, and covered our internal skylights and stove fan.. which we then had to dismantle and clean out ourselves. This entailed putting on personal respirators, getting on ladders with a shop vac, dismantling the skylights overhead, and vacuuming them and the vents out the best we could. Roofing bits flooded into our kitchen and bathroom while doing this clean out, and it took us two days to clean it all up. The crews should cover all the roof vents and chimneys BEFORE cleaning and leaf blowing. For our job they covered these items after the cleaning and before the application of the spray foam.

Second con of installation is the roof flashing they installed on the back of our house is a broad, scratched up piece of ugly brown-green painted metal. It makes the back of our house look ugly and completely contrasts with our house color. They could have installed white flashing like the rest of our trim, or even bare galvanized metal would have been fine if we had a choice. I'm sure AFE doesn't install scratched up seconds for their big commercial jobs without consulting what color the property owners would prefer. Now it's up to us to live with it or hire a painter.

Cons dealing with the company:
The sales rep/estimator guy was unresponsive and unhelpful in general. The initial estimate meeting at our house seemed rushed and like it was an inconvenience because he had to travel far (AFE advertises serving the whole Bay Area). We have a two story row house in the middle of a block. After assessing the front and back access of our house he assured me that the roofers would access the roof from the front/street side of our house, and not the back. But, when the crews were at our house to install the foam the foreman said they had to access the roof from the back of our house, which meant the whole crew had to tromp back and forth through our garage and first floor living space. The crew was polite about it, but I was really not comfortable with this arrangement, and it would have probably been a deal breaker for me hiring AFE.

He said he would get me a quote in two days. A few days later and I had not heard back from him and had to call to get the quote. The quote was the most expensive of the three companies that we got estimates from, which was disappointing, especially since customer reviews for AFE say they are the most affordable. Husband and I both tried calling and texting back that afternoon to negotiate the price a bit, and to sign the contract. He never answered or responded. The office people were polite but didn't know about us or our job. We didn't hear back for many more days. Once we do, we quickly sign and send back the contract, and were assured we'd be scheduled as soon as they got it and our deposit. This also did not happen and took many phone calls and many more days of trying to reach them to get on the books.

Our job is suddenly put on the schedule with short notice. We take the days off work so we can be home for the job, and arrange dog sitters so our dogs won't be barking all day at the guys on the roof. To make a long story short, the crew never shows up on the days we were told they would, three different times! When we called, the office would just say sorry, the crew was sent to a big commercial jobs instead of ours! We wasted three days of work over a two week period waiting for no-shows. At this point they had charged us and cashed 90% of the cost of the job, so we were out of that money and at their mercy.

Eventually the crews did show up on two different days and finished the job. At the end, the foreman said we would be getting a warranty and owner's package from the office. AFE never sends us warranty until we call for it a couple weeks later, and they don't know what we mean by an ""owners package."" Sales guy supposed to clarify - never calls us.