American Array Solar and Roofing

S P.

I requested about 5 quotes for a New Solar system for my single story home. I picked American Array because of their competitive price. And overall reviews on line as well as the BBB. I have been working with Nicholas since the start and he has been amazingly helpful, supportive and specially responsive to all my questions and concerns! Compared to all the other 4 Solar companies he has been the most professional. That's a winner in my books!
Thanks again Nicholas!

Alex L.

Overall happy customer. Signed contract in Dec 2021 for 6.2 KW. PTO in April 2022 in Los Angeles.

System generating as expected.

Andrew T.

Had my project completed about a couple months ago. Very pleased with the outcome. They took care of everything and had all the permits and paperwork to get me under the nem 2.0 period. Took a little extra time to get everything started but once the okay was given the install was quick and on the morning of inspection Omar was there early to make sure everything went well. Omar was very professional, friendly, and respectful. Thanks!

Maged M.

Horrible service, no response to emails or phone calls, all they cared about is getting paid then they dropped the ball on my application with SCE, 9 months later and still no solar and paying for electricity.

Worst company ever, no even the decency to apologize or offer to make up for their mistakes. Shame !!!! Not worth it zero value

Stay away !!!!!

Gilbert C.

Frustrating process. Guess I will pay my high electricity bill throughout the entire summer while they find somebody to update a simple panel. Here I am waiting 3 months later and project not complete. Promised callbacks with updates, but that never happens.

AJ L.

Yesterday evening, I noticed a young man going door to door on my cameras, I immediately knew he was some sort of sales rep for ac's or solar. I knew I wasn't going to answer the door so I forgot about it. Early this morning while watching the footage from last night, I paid closer attention to him while he was at my front door because it seemed like he was antsy or something. He knocked and rang our bell and he was recording our house, probably to hit a quota or something. I can clearly see my house on his phone screen, which I don't like but I'm sure there's a logical explanation for. My issue... while he was waiting for us to come to the door, HE SPIT. I mean one of those nasty spits! It grossed me the hell out! Disgusting. He could've waited till he was off my property! So I'm out there watering down the area today but I decided not to let it go. That was gross! All on camera! I called four numbers for this company. Three went to a recorded message and one sounds like it's out of country. Do better! Talk to your sales reps. That's unacceptable! He literally could've waited till he was a few steps away from my front door.

Paulina R.

We just finished getting our brand new roof installed and solar system. They had the best prices but the quality of work and customer service is what stood out to us. Thank you to the whole team we highly recommend!

Wesley E.

Awesome - Thank you to Kieran and Roxana for such an amazing experience so far. Roxana was my original contact, and contract specialist, and when I had questions on my very complicated roof (tbh), she was able to bring me to a representative and manager who knew more about the detailed process. I've been searching and researching solar for over a year , and thought I knew EXACTLY what I was looking for, and while what I wanted wasn't possible, they were able to explain why, and design a system that was going to work, with production guarantees! Panasonic panels are clearly their strong suit, and me and my husband are very comfortable with how they explained the warranties.
The project management team pointed out my roof had issues that might cause future problems, but worked out a partial reroof that allowed me to still get the solar, without having to pay overprice for a whole new roof. Great combination project, realistic pricing; Very honest, and very kind team. Ask for Roxana, Kieran, or Alam!

Brian O.

Signed a contract with them in November, did not have the system pass inspection until March. This company has good prices, but has bad customer service.

We were initially estimated to have our system installed in Jan. I continually had to follow up on the status throughout this process. Finally, in Feb we were told the solar panel in our plans was on backorder, but we could pay extra for the next size up panel and get an install scheduled right away. The install went smoothly but ended up failing inspection. The company promised many different times to come out and fix the issue (it was a missing ground rod. Isn't this a standard part of a solar install?). They no showed or reschedule many different times. Finally several weeks later the fix was completed and reinspection passed. I think the only reason they were motivated to pass inspection is because they wouldn't get paid until it passed.

We were told it would be 10-20 days after inspection that we would be notified of permission to operate. Hearing nothing from the company nearing the 20 day mark, I followed up with them. As usual, I received no response. So I called the city and was told that they did not need to issue PTO and we were cleared to turn the system on as soon as we passed initial inspection. Based on the quality of service with the install, I hope I never need to make a warranty claim because I have my doubts on whether I would even be able to get someone to come out.

Flexy F.

Amazing Company. American Array installed Solar on two properties for me within six weeks and locked me into NEM 2.0. Anthony was the sales rep, he was clear in his communication, and pricing was best in class. The installation crew was terrific. I recommend and use American Array Solar again for my next project.