Allied Siding & Windows

Bam S.

Beware....The Worst Customer Service
I replaced my whole house windows with Allied Siding & Window for total of 22 windows and spent more than $15k. The process of buying was great UNTIL 1 bathroom window that they said will be ordered and installed on the installation day ( in which I already have paid off all ). On the installation day, they installed 21 windows and they said the did not have the bathroom window and it would take them 2 months to order. Which I am surprised because they promised would ordered and installed on the same day of installation. As you know that I have ordered and paid on May 2017 for ALL 22 windows.
After I waited for 2 months and called them many times, it seems like they don't care to installed my last window. I called them many times but once again they seems like do not care with their own customers.
I have been waiting until right now and they never install it. I asked them to give me credit but they said no. They said,"" We already ordered your window and your window is at our office and you need to contact our installer. WHAT??? Did I pay everything with the installation cost? Why now I am the one who need to call them and ""begging "" them to install my own window? After I called many times and promises after promises - they never deliver their promise. And I am still ending up with a disappointment with their services and promises.

Gina L.

I've never written a poor review for any company. That should give you a sense of my frustration level. They do a great job selling you on what an outstanding company they are but once you sign on the dotted line, forget about it.

Allied hired a contractor that didn't show up twice - and when he finally did show up he put one window in and said he needed to get better equipment and would be back In a ""couple of weeks."" I protested and said that this would be the second day I had to take off work so he said he would be back Monday (in 7 Days). Spoiler, he didn't show up.

I called allied to complain and was told that they've been having a lot of problems with this guy. Huh? Why use him then? I had to insist they send someone the same week and they did. The new contracted out in all the windows e Celia for two large windows and the French doors. Why? Well, because Allied measured wrong. On two different ocassions by the way.

Up until this point - no one at Allied management has apologized nor called me. In fact - I have two emails out to the Austin manager that he hasn't responded to. But put a pin in that for now.

As soon as the new installer called to tell me the doors and two windows were measured wrong I called the Houston corporate office to at least cancel the doors (2k) and was told it was too late. Now...it has been aproximatley 4 minutes since I learned of the issuer so imagine my surprise to hear that they are saying it's too late. Interesting. I said again that I wanted the doors canceled and confirmation that they were cancelled. That was two weeks ago- no confirmation has come. Nor an apology.

So, I've got two large windows and Frenchman doors in my garage - that don't fit. Two weeks ago I asked that these be taken away. You guessed it, folks. I took a half day so they could be picked up and no one has shown up.

When did I start this window process by the way? November. It's now March.

And again, after four calls to the Houston office and two emails to the Austin Branch manager and sales manager...no call back no email back.

No apology no offer of rectifying the situation.

I saved for two years for these windows. So...this has been awesome. As I write I still haven't no idea when or if the other two windows will come in, when they will be installed or if my doors have been cancelled.

Good luck if you used Allied.

Jay U.

I signed a purchase agreement on March 24, 2017 for Allied Siding & Windows to install Hardy Plank siding and install a French door at my residence. I was told that it would be 2-3 weeks to manufacture and deliver the door. Once the door delivered it would take one day for Allied to complete the project. Project should have been completed week of April 17th. After being lost in transit the door was originally delivered to house May 5th. When the installer came to install the door on May 12th, the door was 3"" too wide. I was told that the door was immediately reordered by Allied on May 12th and it would be delivered in 2-3 weeks. The door arrived in Austin 5 weeks later on June 16th and delivered to my house on June 23rd. When installer came to install the door on June 30th the door was 2"" too tall. Door was installed by cutting the header above the door on June 30th. The door trim was finally painted on July 12th. I still do not consider the project due to disagreement on scope of project related to painting of the soffit and guttering on the house.

Tony D.

They where not done are house was not close due to the freeze and we got busted pipes They where working on the house durning the freeze!! That is not true

Craig F.

I had a terrible experience with Allied . Started my home repair's in november 2016 and now its July 2017 and they still have not done what they said they would . The salesman said anything he could to sell the job. said it would take a month or so and it still isn't finished properly.We had a crew putting on the siding that was in way over there head . One of the windows was not up to city code so we failed our city inspection . Our job supervisor said he would replace a window that got chipped and didn't follow thru . As soon as they were paid we were forgotten about . Every time i try to contact the supervisor i get ignored , and if he does respond its to give me excuses .

Diane H.

I contacted Allied with a last minute project of adding siding to my home and they were prompt getting back to me and even fit the sales presentation in to my very busy and crazy schedule and he came out on a Saturday morning to meet with me. Dave was a wonderful sales person who knew the product well and working with John at the beginning to get this all set up was a pleasure. The estimation process was made quick and easy.

Scott G.

What a great experience! Allied did a GREAT job with the entire project. Their work looks outstanding! Considering some of the horror stories that I've heard about home improvement companies, I was impressed that they do not require a down payment. They didn't collect any money until the job was done. That really put my mind at ease. High caliber company! I would certainly recommend them to others!

Kim G.

Allied Siding and Windows is a great company - dependable and does great work! Everyone at the company from Tim, who visits with people in their homes to Leonard, the owner of the company is a great person to deal with. They truly care about their customers. It's no wonder they've been in business for almost 30 years!

Aleksandra D.

I really liked these guys. They were kind, courteous, and not pushy with their pricing. The windows are great. My house needed a serious energy upgrade and these guys have a good window for that. I came very close to buying but bought from someone else that was just a tad cheaper, seemed to have a more legitimate business and better warranty.

Cliff T.

Allied installed windows over 2 years ago. Their crew and crew manager let me know on more than one occasion that I was their last job for Allied. They liked the windows they were installing, but let me know how difficult Allied was to work with and that getting proper payment from Allied was incredibly difficult for the work they had been doing. 2 years later, during an inspection by the city of Austin for new water heaters, the inspector noticed the new windows and that they hadn't had a final inspection. Allied never called the city, but 2 years later I let them know and they set up the inspection.

The inspection revealed a problem with an upstairs window not opening far enough to pass code should an exit from the window be necessary due to an emergency such as a fire. Allied assured me they'd take care of the issue in full.

Once they found out the cost of their self imposed issues, they completely backtracked on this promise and told me I'd have to pay for it.....even though it was their issue and I had already paid them for 27 windows to be replaced, in full, 2 years ago.

I found an alternative that saved Allied on the costs in the range of $500-$2000 depending on the option they chose which included me doing the work and installing smoke alarm/carbon monoxide sensors on my own time. They sent a small check to supposedly cover the costs yet when I let them know on the final/final inspection that one more sensor was needed, they instead blamed the city and refused to help me further.

I'd strongly recommend anyone considering Allied to look very closely at competitors that run their businesses efficiently and ethically. This group does neither.