Allied Siding and Windows

Eric H.

Allied Windows simply ignored all my messages:

Allied: Referral bonus's are processed with warranties when all ppwk and invoices have cleared. This process usually takes a couple of weeks

Me: Please have it ready in 2 weeks. The job has been finished more than a month ago.

Me: What date will I be getting it?

Me: No response?

Me: When will the referral bonus be delivered?

Me: What does it take to get any responses from you guys?

Michael W.

Very unprofessional installation work. My soffits, facia, and window trim look like they were done by weekend amateurs. Contract with anyone but these pretenders.

Bobby B.

This company is completely inept. Sent out some bozo ""foreman"" who I think was high on drugs. Then sent out another who then later called me and told me he couldn't do the job. Waste of my time waiting on this company. I fired them and went with another company. This company should be avoided.

Philip S.

I have given these guys a number of chances, but they are a total bust. Had a guy come out over 4 weeks ago for a house wide window replacement estimate. 4400 SF house, lots of windows. No word after a week, so I emailed. Said he was sick, would get me something in a few days. A week later, still nothing, and now ignoring emails. Contacted his boss, told him the whole story, and he acted absolutely floored that this could have happened. Would get back to me in a day or two. Now 10 days later, finally got him on the phone after 3 tries, and he still has no answers, just more excuses. Like it is somehow my fault or the fault of my house why they still have no estimates.

If it's this hard to get an estimate, can you imagine how hard it would be to get the windows actually installed? Time to move on. Lots of window companies in Houston that would like my business without me having to beg for attention.

Max M.

I was supposed to have windows installed today; I was called by the installer last monday and claimed he would start work at 8:00 am...I am a a contract employee if I do not work i do not get paid; I took the morning off to get the windows installed (5). i had to call several times cause 8 came and went and I was assured he was on his way to my house twice by himself...I spoke with tracy and she told me I would get compensated for this and that she has told the installer many times that he needs to contact the customer (ME) Now, 5 hours later after not hearing from anyone and after I went to work since nobody called , I get a call saying he is at my door so I asked him to wait 5 minutes for me to return. and to call to see who is refunding me this time wasted. When I got home he did not call anyone and just wanted to argue with me; He told me that allied gives him all day to complete the job....Nobody told me this! This man lied to me twice and now a third time by telling me that Allied only will refund me $200.00. he never called anyone while he was in my front yard. These guys are contractors; not real allied employees...When I asked the guy for proof that i would get refunded he took off and left. He probably went to do a job for himself and left me hanging ....I am surprised that allied uses these kind of people...I also would like to know why did allied send this man to my house who apparently has issues with customers. I have to assume that they do not care who they send...also I would like to know if they would send this man to deal with their daughter or wife or mom? surely not, but they sent this lier to my house...If a man lies to you before you even get the work done how can you trust him with your children in the house or your wife or your possessions? Allied apparently does not know or care that these contractors are by proxy representatives of the co. If I was the owner i would be pissed that an installer keeps you from getting the other 30k I was going to spend...In fact i cancelled my appt with the salesperson today......I can prove all this with my texts and phone records. So I did not get the windows installed...the installer left at 1:30...have a gotten a call form anyone???? anyone cares???...you guess right....no; hell no.....

Linda T.

This is our second experience with Allied siding and windows and we have been 100% happy. they came out and did a great job of installation and clean up.

Amie H.

BE WARNED BY MY ALLIED EXPERIENCE! I hired Allied to pour a simple 16'x16' concrete slab for a prefabricated shed. Problems began almost immediately. On day one of the job, I was forced to come up with over $1000 cash on the spot to give to the concrete supplier because Allied failed to make sufficient financial arrangements with them in advance. It was pay or have a disaster on my hands which could have resulted in a lien on my property. The slab Allied poured was defective; it was not level and over half of the embedded anchor bolts were unusable. We didn't discover the seriousness of the slab's tilt until finishing out the shed. Allied measured a 2 1/2"" drop from one side of the slab to the other and agreed that warranty work was required. They decided a concrete overlay would solve the problem and told me in preparation for the work an electrical outlet in the floor would need to be raised. As there was no electrician with the crew, I was told to get a bid for the work and submit it to Allied; this I did and the bid was approved by the Director of Operations. I paid for this work for future reimbursement. Allied sent a concrete crew with NO experience in this technique to apply the overlay (I was told this by the crew) and the result was a disastrously uneven floor with high areas, low spots and overall way too much applied concrete. This crew also damaged the walls by using duct tape to put up plastic sheeting, creating another repair Allied had to make. Even though I voiced strong concerns about the ability of this crew to do the leveling job properly, Allied sent this same crew back to keep working on the overlay. What they called 'finished' was a irregular surface retaining high and low spots and very obvious unevenness. In fact, my flooring installer refused to install my tile saying that the surface would likely cause the flooring to fail. It was only at this point that Allied finally sent out a concrete sub who was able to finish the job properly. What should have been a very simple slab pour turned into a hellish nightmare that cost me financially and derailed my construction project for two months. In an unbelievable turn, Allied decided to NOT reimburse me for the electrical work done at their direction, approved by them and solely related to the warranty repair because the original contract did not mention a floor outlet. It makes no matter whether an outlet was noted in the contract or not; what matters exclusively is that this cost was directly related to correcting Allied's screw up and was in the scope of warranty work. Only Allied is responsible for this cost, not me and certainly not the guy who originally installed the outlet as they ridiculously suggest. Allied sought further cover from responsibility by claiming that the payment I was forced to make to the concrete company at the onset of my job was in ""violation of the terms and conditions of our contract"" thus releasing them from obligation. This statement could not be more reprehensible. Allied's failure to make appropriate financial arrangements with their materials contractor put me in an extraordinarily difficult position that no customer should ever have to experience. Allied prides itself on customer service and satisfaction. They did spend more man hours and costs on my job correcting the defects but this was ENTIRELY the result of the choices they made to use an unqualified concrete subcontractor and an inexperienced work crew. Their refusal to now reimburse me speaks volumes about this company. There's a book on Allied's front reception desk that is the authority on honesty and integrity; they would do well to revisit it.

Kathy M.

Responding to John C's comments:
1. You are correct, we purchased our replacement windows from Allied Siding and Windows 17 years ago. I believe that time period would still be inclusive in a 'Life Time Warranty'.
2. The pictures clearly show where the windows were screwed in through the exterior of the channel, resulting in a breach. The improper placement of the screws resulted in rain leaking down the channels and rotting the wood siding on our home.
3. The pictures also show where the installers screwed into air...no frame, no 2x4, nothing. As I explained to Allied in our efforts to get this matter resolved, yes, our contractor removed the dangling screws as they were preparing our house to install Hardie siding.
4. Since purchasing our windows from Allied we have replaced our rotted wood siding every 5 to 6 years - I welcome you showing me how that is neglect.

Hanbo W.

I don't usually write bad review, but this time I have to. I have to give them one on both product and after sales service. I had my window installed less than a year ago, I am seeing problems already. when I called the company the lady said it's close to a year now. I can't believe that they think it's normal that the product I spent thousands of dollars only last less than a year. Also we had some unfinished work, the installation people told us to call any time. Now the company told us that the installation people is their contractor they do NOT responsible for what we reported to them. We did not even know the installation people is not All they care it's getting your money from your pocket, any problem after that it's your problem.

Steven V.

Allied was a "" no-show"" for a scheduled appointment to bid on replacement windows and siding. The appointment had been confirmed by Allied by email.
Not only did their salesman not show, I didn't even receive a phone call from them until after they received
my complaint via email. They blamed it on ""miscommunication.""