Allied Siding and Windows

K P.

Thursday June 10th 2021 11:20

I am a 66 year old retiree on a fixed income. I engaged Allied Siding and Windows to install windows and new Hardy Plank trim, facia and ventilated eaves on my home. The total bill came to over $10,000. I shrugged off all the cracked brick joints I found after they did the work and repaired them myself. I had to call the company back to have them finish painting the facia on the back of my garage which they did. I don't know how the crew supervisor missed that but they did along with other things as it turns out.
A few years after the window installation some of the inert gas seals on the windows they installed leaked and the windows fogged. We called and their response was to tell us it would be an $80 charge just to come out to evaluate the problem. No thanks. We have since had three large picture windows installed by another vendor who has a lifetime guarantee and transferrable warranty.

But to the problem at hand.

In May 2021 during our heavy rains a large eight by five inch piece of perforated Hardy Plank eave board fell out and revealing it was rotted and that additional water damage had occurred to the wood support structure behind it. I was astonished as Hardy Plank has a guarantee of 30 years.
I first contacted Allied Siding and Windows by email on 5/5/2021 I sent photos of and a description of the problem. Melissa Franklin was the contact person. She ensured me she forwarded the email to the warranty team. Nothing.

Did not hear back until 6/10/2021 one month a five days later probably because of the pending company bankruptcy and I assume across the board staff reductions.

I got a call from the president of the company Darryn Finn around 11:30 AM that day on the 10th. Probably because I mentioned in a second email to Melissa Franklin that I would seek alternative courses of action if I didn't hear back from Allied. No one was sent out to evaluate the problem and Mr. Finn immediately tried to avoid responsibility by saying it was caused by the Leaf Guard gutter installation which was installed immediately after the Hardy Plank fascia and vent eave panels were installed and painted.
He informed me that the company, Allied Siding and Windows was in receivership (bankruptcy) as if that might strike a sympathetic chord in me. Wrong.

I summed things up as I saw it: he wasn't going to stand behind his companies work. Nor the materials. With regard to the 30 year Hardy Plank warranty Mr. Finn said it was James Hardy and company's problem and not his. I guess the irony of his company failing and his adamant refusal to accept any responsibility for the work his company does was lost on him.
I grant him that the work was done ten years ago. But I also pointed out that there were no other problems in other areas that were exactly the same but had been caulked but that the problem area had not been caulked. For the Hardy Plank to fail 20 years before the warranty was up was unacceptble.
The conversation ended in a shouting match when I stated that I'd pay for the repairs myself and then I would do everything I could to see that others knew how he conducted business via social media. He responded with screaming threats about how he'd sic his attorneys on me. I still laugh about that. I'm not one to be bullied or have my lunch money stolen. I guess Mr. Finn is used to people rolling over to his verbal abuse. I've gone through the same thing before and having been to law school, I know it isn't liable or defamation if you can document and prove every word of your claims. So I'm not afraid of his attorneys. I think being in receivership will keep them busy.

So be warned. I'll let you decide if you want to do business with a company that won't stand behind their work or their products.

Courtney T.

Requested a quote. Waited for appointment. Was told by the employee that they do not do one of the things I wanted, but I see pictures of it here and on their website. I was also told that the other task I wanted done was too small of a project for this company. A complete waste of time and very insulting.

Poor customer service.

Naomi M.

I cannot say enough wonderful things about Allied Siding! Monte came out to the house, took measurements, and walked us through all of our options. He answered every question that I had, and I felt confident that I knew exactly what would be occuring. The price was very competitive and even though it was slightly higher than another quote, we felt the most comfortable with Allied. Then Jesse came out to again verify what we purchased. The lumber was delivered on Friday. Roberto and his team started right on time and communicated through out the whole process. They worked Saturday, Tuesday, Wednesday, Thursday, and we did our final walk through on Friday. I felt very safe leaving them to work on home while I was away. I recommended Allied to my mother in law, and they will start on her home very shortly.

Jacob S.

This business too the initial payment for the job, took out my old windows, and then didn't come back for 3 weeks, during which time my house was open to the elements. Would not ever use their services again.

Virginia K.

We hired Allied to replace 2 of our 8 patio windows. They are grey tinted double-pane windows. They measured and saw our existing windows. The first time they came out they couldn't install because they had the wrong size. When they returned a couple of weeks later, they were tinted green, not grey, and told us while installing that they can replace the glass. We called the next day and were told they don't think they make grey tinted windows any longer (never mind that we are building a new home with double-pane grey tinted windows). Now they tell us we have to pay another $1,000 to replace the windows to match our existing windows.

Allied said common sense would tell me that they wouldn't match because the existing windows are older. Terrible customer service: They can't measure correctly,they are ill-informed, they lie about replacing the glass and they insult the customer. If Allied had common sense, they would tell the customer that they will replace windows but they won't match. Who in their right mind would think that you have tell specialist that you want your windows to match? After all, they are onsite and recommending the replacement windows. We are pursuing all options against this company.

Cheryl B.

""Call Allied they said""! ""Nolan Ryan is a spokesperson, it has to be a reputable company"" they said! Unfortunately we did so, and over a year later still trying to get their incredibly awful workmanship made right. It's been one broken promise after the next! From John Culver, to Bryan Ebert and countless contractors. We have had water coming in, through the two sets of french doors they installed, since last November! We have exposed top plates from porch to house! They have absolutely zero concern for these serious issues!
There is no way to articulate our level of disgust with this company and their lack of customer care!

William F.

Recently had a bid with Allied Window. Salesperson was helpful and bid was inline. Looking forward to our new windows.

UPDATE:
After I received the bid, a few days later I received an email from John G. Culver (Allied Director of Sales) stating ""Consistent with the terms and conditions of our agreement, Allied is canceling the Custom Installed Windows dated January 29, 2019"".

Of course John wasn't man enough to pick up the phone to deliver this bad news so I had to call him myself.

He then explained that they were canceling the order due to my comments on social media (long story short, Years ago I gave them a bad review on yelp, but the past was in the past so I decided to give them another try.).

After all, Allied contacted me to bid on my windows based on the information I sent into HomeAdvisor!

Unknowing to John, my father lost his job and they were foreclosing on his house. Our family pulled to together and got the house out of foreclosure. We then decide to help our parents buy new windows (as many were cracked or broken)

In hindsight John actually did me a favor.....

After ALLIED REFUSED TO HONOR THEIR BID....
I then spoke to a builder in the local area and he referred me to a company called Best Investments out of Humble Texas. THEY WERE 16% CHEAPER for the same quality.
Their number is +1 (281) 685-7433. They are the real deal!

Don't waste your time with John and this crackerjack company.

Howard A.

I would not recommend these folks. I had them replace 26 window and replace siding on my garage. They dropped a door on my new car damaging it. They also ruined my car cover, damage an irreplaceable turntable and damage a wire that shorted out my home security system. Further, they did not tell me about any of it until i discover the damage. Once i contacted them about the damage they did admit it but initially wanted me to work with the subcontractor they hired and his insurance company. They finaly back off that and worked with me on repairing my car and replacing my cover. They still have not repaired my alarm system. After 2 months of them completing windows installation i still have a large pile of trash in my yard, a new door they damage during installation has not been corrected, inspection of the windows have not been performed and various other items need to be complete.

Dan Michelle P.

We hired Allied to install $22,600 of James Hardie ColorPlus siding in 1Q2016. That's the kind with the color built into the siding. A year and a half ago we started seeing white spots at nail holes and butt seams in siding. Now it looks terrible. Too bad we can't post pictures here. Started the complaint process and submitted at the end of June 2018. Two weeks after Melissa from Allied acknowledged the work was unacceptable after seeing my pictures and seeing pictures from their foreman who did the job (didn't trust me).

She promised to have Brien Ebert, director of operations and second to John Culver, founder, contact me. Since then Brian Ebert has admitted twice that Allied was at fault for the improper application of the caulk.

Two more months of unreturned calls from Brian Ebert. I filed a BBB claim against Allied (#13102378) He said they would fix it by patching the bad spots (dissimilar materials and different aging, really?) and if I didn't like it they'd paint the house. To top that the warranty would be even better than the $22,600 original spend. No documentation and no follow-up to that. They replied to BBB saying they'd patch it. No time schedule, no update on warranty.

I feel sorry for the people who work there. They have to protect people who have admitted they screwed up and still won't have the decency to step up and talk to their customers. That's got to be a crappy job. Will be exploring legal action to at least get them to give me the money to paint the house.

Christopher G.

Not sure where to start. I have never written a review about a company before but this one just keeps going. I contacted Allied at 713-Windows in March of 2018 about replacing a broken window. They setup an appointment the following week for Monday at 5:30 and charged me $90 to have someone come give me a price! Monday around 4:30 I get a call from Sam claiming he was closing on a house and couldn't make it that day and had to reschedule. (I guess closing on a house is a spur of the moment thing?) So we rescheduled for that Wednesday. The following week in March I called Sam back and told to more forward with replacing the window. He asked me to sign the contract and send it to him so he could order the window. I sent him the contract the same day and he replied thanks. At that point he told me it would be 2-3 weeks for the window to come in. So three weeks later I called to see if the window came in and I was told no but maybe on Thursday's truck. This went on for another 4 weeks. During this time I made calls to Allied's office with no response or call back. Also I was asked by Sam if I still had the contract because he couldn't find it? Then in the last week of May I received a call saying my window was in and they would be out Friday at 10:30 to install it. Great! I took off work and waited at home for the installer. Around 11 I finally got a hold of someone and was told that someone else's window came in and not mine and that it was their mistake. So wasted day at home! Then comes June we sold our house and are closing the 27th! On June 12 I get a call that our window was in and they were going to try to find an installer to come put it in. Great news, well on the 20th still no news on when they were coming out to install the window. Final on the 21st I get a call they will be out on Saturday the 23rd to put the window in at 8:30 am. So Saturday at 6:45am someone is knocking on my door, who cares what time it is they are here! 7:15am bad news the window is 2"" to big and wont fit! Monday June 25th we receive a letter from Allied that the replacement window would arrive in 10 business days and be installed immediately. Turn that over to the buyers along with the $1,700 charge from back in April when Allied charged me and we are good to go! Well today is 08/29/2018 and the text I received from my relator this morning reads.


The new owners that bought the house still haven't heard from the window company and have stated that Allied won't return their calls. Can you please help.


Great two months after they said they would have the window replaced nothing. So this morning Melissa promised me that they will reach out to the new home owners and schedule the replacement this week. But who knows what will happen?


So this is what brought me to write my first review not just a bad experience but a nightmare that I can't wakeup from. Please don't use this company for small jobs! Maybe they are better at big ones but $1,700 for a window seems like there is money in it for everyone. I will keep you posted if we ever get the window in!