All Star Roofing & Construction

Betty C.

Stop using false advertisement! Do not use Allstar Roofing and Construction in El Paso, TX! Their customer service is aweful!!! They do not offer free estimates. Please beware of this company! They will bill you for services that were never started.

Silverio R.

Very dishonest company. I worked for them and was promised 10% comission on my sales. I was paid 4% and when I asked the sales manager Eddie why I wasn't paid my full commission he never responded. If they can treat their sales reps that way, how do you think they will treat their customers...

Memento M.

Do not do business with Allstar Roofing. They will attempt to trick you and harass you into making poor decisions that will leave you broke. First, don't sign anything. But how he gets around it is by having you initial the documentation of what the repairs will be. Kicker: You have only 3 days to decide if you want to go with him. However, contacting him will take more than 3 days then boom! you are stuck with him.
Next, he will appear to be helpful. He will submit a claim which is a lot higher than what the insurance will pay out. In my case, $8000 for a $5000 job back in 2015. The insurance rep laughed at the request and he knew of Rick and his highball tactics. He also told me that my insurance will not honor the submission. Then Rick said he will type a letter demanding my insurance will pay for the cost. However, after no answer, Rick said I should pay out of pocket and take my insurance company to court to get a reimbursement. At this point, I said screw it. How can I sue my insurance company? That was the last straw.
Rick sent harassing letter of debt collection from his lawyer stating I owed him for cancellation without 3-day notice. I sent letters back threatening to sue him for harassment and for the stupidity of his case. Then, he said he filed a lien against my house. However, I searched county and city records for any documentation of this action. I did not find any lien documents. Plus, he sent what I would consider copies but since I did find any official documents, would his copies be forgeries? I finally moved out of my house and I did not receive a single report of any liens that would have prevented me from selling my house. I am so glad and relieved I got away from that crook. Stay away from him

Bart R.

Ridiculously horrible company. Buyer BEWARE! $7000. plus to re-roof our house. First time there was a hard rain we still had leaks all over. Rick sent a guy to check out the problem, even though it was a year + since the original work was ""done"". I guess he didn't tell his guy they (All Star) had done the prior roofing job. His employee got off my roof, showed me pictures of the roof and told me I needed to re-roof!?! Checked with the city and they never even filed the final inspection. Wish I had investigated this company more before hiring them. Have heard of numerous horrible reviews after our mistake. Con artists.

Bill A.

Highly questionable business practices to say the least. I had dealt with the insurance and then all star gave an estimate after I had settled with the insurance company. Once they found out the insurance company was paying more they sent a new invoice for a higher amount. KFOX did investigation on them for other unscrupulous business practices in 2015. BBB has a laundry list of complaints against them as well.

Arshia B.

Allstar Roofing put an awesome roof on my investment property. Would highly recommend to anyone who needs some quality roofing work.

John H.

I am extremely disappointed with this company. We paid the $5700 the day they started what was suppose to be a 1- 1 1/2 day job; however the job took 4 days. The one person doing the work brought his wife with him day 2,3, and 4... they took the bag of trash, but left the skid the materials were delivered on. Not only did they not clean up, but they managed to damage the line for our telephone and internet. At&t informed us that this will be an expense that comes out of our pockets as well. Furthermore, the worker's wife had another female and young boy show up here as well. How is this considered a professional work ethic? The only positive there is about the entire experience was with the initial sales person. Sad that a company is more interested in screwing people over, rather than being an honest company.

Michael S.

One year later the roof still leaks and they will not honor their warranty.

Very poor quality of work. Inexperienced or low skilled employees. Also left messes everywhere!

Do not use.

Quinton B.

All Star Roofing did a great job replacing our damaged roof. They handled everything and took great care of us. Eddie worked with us daily and addressed all our concerns quickly and professionally. Thank you All Star!

Yara G.

Worst company EVER!!! Be aware of what you are paying for. We installed our roof by these people, we paid for a product that was not what they said they had installed. The shingles were a different shingle and now the product they installed is DAMEGED and they do not want to help us. We are talking about a 30 yr. Roof. They asked us to file the claim through the shingle company and for that we need a letter from this company (Allstar). It's been well over fifty days and we are still waiting on the letter. We call Allstar roofing and we get the run around or they don't answer the phone. The front desk clerk is INCOMPETENT, to say the least... we have talked to her on numerous times and have explained our situation many many times. She has poor social skills and FLAT OUT LIES!!
If you have already used this company, I advise you to make sure you got the correct shingle and warranty. It was my first time replacing a roof. I trusted these people... my mistake, it's sad how they can get away with the mess they do. SAVE YOUR MONEY AND TIME!!!!