Alan's Roofing

MEdoubleCA V.

Contracted company Jan 2015 to replace roof. Did not finance paid in full. Everything seems fine at first. After less than a year roof seals were failing and had to be repaired. Another year later more seals failing. Instead of cutting and repairing TPO, they just put silicon over failing seals. Poor workmanship resulted in several areas of roof pooling water. Result of pooling water trickling totally destroyed sunroom roof. May 2018 called for estimate of sunroom roof (12'x24') and repair, again, of installed roof. Rudy came climbed half way up a ladder too pictures. Never got up on roof to inspect damage. was then quoted for 530sqft. When I asked why I was being quoted for almost double the size of roof was told we can't make money off of small roof so we increase the size to make profitable. Wanted to charge me almost $4000 for 12'x24. Was not willing to pay that much, but still needed roof they installed repaired. For almost 3months straight called repeatedly to get someone to come fix roof. Even requested the company owner to call no response. Dave Mura Would not return calls, or answer texts. After 2.5months he calls and says someone fixed it. Never called to setup visit just sent someone to my house when no one was home. And once again just threw silicon on pooling areas and said it was fixed. Yet roof still leaking water. Now the water started leaking inside main house. When I finally got in touch with Dave Mura he said ""I'm not gonna fix it if you aren't going to pay"" mind you roof was still under warranty. After he apologized for being rude he said someone would come to fix. another month went by with nothing. And when crew finally showed up, gave no advance notice just showed up one day. Went up on roof to document work, when workers pulled up 3year old TPO, the pooling has turned the wood black. It was totally rotted. And Fernando the roofer actually said to me ""this was done properly when it was installed, at the time we were still experimenting with TPO. I was stunned that he admitted they didn't know how to install properly. After repairing it properly and not just patching with silicon. Sunroom roof stopped leaking, and remember they said their roof did not cause sunroof damage, but now it not leaking. Safe to say their roof damaged sunroom roof. Now 4mnths later and water once again coming down the walls in main house. Called Dave Mura, phone rang twice and sent to voicemail. So I'm pretty sure he declined the call, so I sent him video of of water running down wall, no response. Called company phone number explained what was happening and needed someone to call me back and come fix, no one returned my call. Called 4 times on 12/20/18. And they will not call me back. At this point I will be retaining a lawyer. And I have video and pictures of the poor work, as well as texts between myself and Dave Mura showing timeframe between requesting the work in May, and nothing being done until August. I was hoping Alan's roofing would just do the right thing and replace the roof properly instead of having to take legal action but it doesn't seem like that will happen

Mena M.

They gave a free estimate to some friends and they're offing a free lifetime warranty for their new roof. Great service and Alan's standing by his work and materials!

Debbie S.

Our salesman was Cory and he did a good job explaining everything that needed to be done. Alan's Roofing tore off our old roof and put a new one on. The workers all worked very hard and did a great job. We are very happy with our new roof and it looks great. They also did a great job cleaning up when finished with the roof. I definitely would recommend Alan's Roofing for anyone that needs to get a new roof done. We're very happy with our new roof and it looks great.

Carolyn M.

Absolutely horrible experience. I called Alan's to find and fix a roof leak. The estimator assured me the leak was coming into my kitchen from where the flat lanai roof met the house roof, but Alan's does not make repairs to a flat roof and it must be replaced. This cost me $2,430.20. Rain continued to come through my roof into the kitchen, ruining the ceiling and wall. After several calls and visits, they could not locate the leak, refused to do a hose test, and the rains continued. I personally went into the attic during a rain, found the leak, and again contacted Alan's. They estimated another $1,599 to fix the leak. I had already spent $2,430.20 for work that was not needed, and did not fix the problem, but neither the estimator nor the manager, would consider giving me a discount; the excuse being that my flat roof was pretty old and needed to be replaced anyway. Needless to say, I called an individual roofer, and the leak was repaired for less than Alan's price. I will never again use Alan's Roofing.

Rhonda L.

Installed incorrectly 5 1/2 years later rotting under poly called them for repair charged me 1500 for their miss installation would not recommend

Pat M.

My garage was hit by a tree during one of the recent hurricanes.
After several quotes to fix the damage, we went with Alan's Roofing as they had replaced our roof 15 years prior.

Corey met with my mom & I on a Saturday and was more than accommodating during our 2 hour meeting. Alan's Roofing was quite busy due to the storm damage but kept in touch with us to inform us when the repairs would be in que.

Our insurance company deemed we needed a new roof & they were quick to facilitate the change in our repair. We were very pleased with the work they did and how clean they get the property during the process.

Susan M.

I was completely satisfied with Allen's roofing from the sales department, to the crew working on the house. All were polite, the crew did an awesome job, and considering they replaced the roof, the clean-up was amazing . The price was affordable and they seem to have the estimating of costs down, our sales person Ted explained that some things they wouldn't know until roof was off. I highly recommend them , our 26 year old house looks great!

Clarke G.

I first did business with Alan's Roofing several years ago. They have always been very honest, professional, and easy to do business with. Whenever I had a question or issue, they were always quick to respond and help out.

Princess O.

My issue is not with the work they did but the customer service and extra charge. Rudy( salesman ) was all sweet when I signed the contract. He explained that ANY costs above the quote would be clearly discussed with me before they proceeded. But once the ink was barely dry, he became rude and condescending in his manner. He would delay in returning my calls and would never give a direct answer when you did speak with him. My husband gave them the ok to for an additional $100. I get the bill after the job was done for an additional $1500!!!! We were told, ""Oh there was more damage then we expected."" The damage to the roof was CLEARLY visible with what needed to be replaced/repaired. In addition, they took NUMEROUS pictures. Unsure of why they state it was a ""surprise to see more damage"". We also had a delay as Alans pulled the wrong permit and the city caught them. The city made them stop the work to get another permit as well as have a structural engineer come to our home. I sent them a certified letter that I was NEVER informed of the additional cost of $1500. I requested NOT to be contacted by Rudy and wanted something showing I agreed to the additional amount. What did I get? A notice with intent to file a lien on my home! No response. No call. I left voicemail last night asking for a call back. Steve called me and left me a voicemail. ( I was at work ) and stated ""we do this all the time"".There is nothing to discuss, pay us in 10 days or we place a lien on your home. This is obviously a well rehearsed ploy to take advantage of people. Avoid this company at all costs or YOU will be the one with additional COST!

Jason G.

Preliminary review! Met with the Alan's Roofing sales man (Cory) yesterday. He took a good amount of time explaining the Alan's process. He described a similar workflow and necessary code upgrades that all the other sales people from other companies did. He didn't try to pressure us into anything we don't really need. Very easy to work with and listened to what we as the customers indicated we needed. In the end, his estimate bested the others we've gotten and even offered extras that others hadn't. There was one issue with the amount of shingles estimated.

When Cory came over this evening for me to sign the paperwork, he indicated there had been a mathematical error, the previously mentioned issue with amount of shingles needed compared to other estimates. Cory never even implied he was going to change the price for our job. He'd already checked with his manager and they were going to honor the quote he gave me last night. So far, so good.

The only issue I'd say I have is in the scheduling of the work to be done. I completely understand that they are scheduling about 3 weeks out but I'd rather have a tentative date that gets moved due to weather delays on other jobs than to have to wait to get a call one Friday that we're scheduled some time the next week. So at this point I'm potentially waiting to the 4th Friday of Sept to maybe find out we've been put in the schedule that next week.

But so far the honesty and willingness to stand by their quoted price is very heartening. Let's hope they keep this up throughout the whole process!

More reviews to come....