Alan's Roofing

Rhonda L.

Installed incorrectly 5 1/2 years later rotting under poly called them for repair charged me 1500 for their miss installation would not recommend

Pat M.

My garage was hit by a tree during one of the recent hurricanes.
After several quotes to fix the damage, we went with Alan's Roofing as they had replaced our roof 15 years prior.

Corey met with my mom & I on a Saturday and was more than accommodating during our 2 hour meeting. Alan's Roofing was quite busy due to the storm damage but kept in touch with us to inform us when the repairs would be in que.

Our insurance company deemed we needed a new roof & they were quick to facilitate the change in our repair. We were very pleased with the work they did and how clean they get the property during the process.

Susan M.

I was completely satisfied with Allen's roofing from the sales department, to the crew working on the house. All were polite, the crew did an awesome job, and considering they replaced the roof, the clean-up was amazing . The price was affordable and they seem to have the estimating of costs down, our sales person Ted explained that some things they wouldn't know until roof was off. I highly recommend them , our 26 year old house looks great!

Clarke G.

I first did business with Alan's Roofing several years ago. They have always been very honest, professional, and easy to do business with. Whenever I had a question or issue, they were always quick to respond and help out.

Princess O.

My issue is not with the work they did but the customer service and extra charge. Rudy( salesman ) was all sweet when I signed the contract. He explained that ANY costs above the quote would be clearly discussed with me before they proceeded. But once the ink was barely dry, he became rude and condescending in his manner. He would delay in returning my calls and would never give a direct answer when you did speak with him. My husband gave them the ok to for an additional $100. I get the bill after the job was done for an additional $1500!!!! We were told, ""Oh there was more damage then we expected."" The damage to the roof was CLEARLY visible with what needed to be replaced/repaired. In addition, they took NUMEROUS pictures. Unsure of why they state it was a ""surprise to see more damage"". We also had a delay as Alans pulled the wrong permit and the city caught them. The city made them stop the work to get another permit as well as have a structural engineer come to our home. I sent them a certified letter that I was NEVER informed of the additional cost of $1500. I requested NOT to be contacted by Rudy and wanted something showing I agreed to the additional amount. What did I get? A notice with intent to file a lien on my home! No response. No call. I left voicemail last night asking for a call back. Steve called me and left me a voicemail. ( I was at work ) and stated ""we do this all the time"".There is nothing to discuss, pay us in 10 days or we place a lien on your home. This is obviously a well rehearsed ploy to take advantage of people. Avoid this company at all costs or YOU will be the one with additional COST!

Jason G.

Preliminary review! Met with the Alan's Roofing sales man (Cory) yesterday. He took a good amount of time explaining the Alan's process. He described a similar workflow and necessary code upgrades that all the other sales people from other companies did. He didn't try to pressure us into anything we don't really need. Very easy to work with and listened to what we as the customers indicated we needed. In the end, his estimate bested the others we've gotten and even offered extras that others hadn't. There was one issue with the amount of shingles estimated.

When Cory came over this evening for me to sign the paperwork, he indicated there had been a mathematical error, the previously mentioned issue with amount of shingles needed compared to other estimates. Cory never even implied he was going to change the price for our job. He'd already checked with his manager and they were going to honor the quote he gave me last night. So far, so good.

The only issue I'd say I have is in the scheduling of the work to be done. I completely understand that they are scheduling about 3 weeks out but I'd rather have a tentative date that gets moved due to weather delays on other jobs than to have to wait to get a call one Friday that we're scheduled some time the next week. So at this point I'm potentially waiting to the 4th Friday of Sept to maybe find out we've been put in the schedule that next week.

But so far the honesty and willingness to stand by their quoted price is very heartening. Let's hope they keep this up throughout the whole process!

More reviews to come....

Jeffrey h.

They did my roof, and i had loads of trouble with them, Not gonna recommend for anyone....

An G.

Sales rep Todd is a smooth-talking liar and took advantage of 80 year old senior citizens! He spent more than hour at my house talking with me and my wife and showed me a superior underlayment and gave me price quote for the indestructible product. I agreed and signed contract for installation.

I waited a month before they showed up to my house to install. After many phone calls, he always had a different excuse why they were behind on their jobs. Finally they showed up unannounced a full month later to do the job.

On the day of the job a different product was installed and now the company refuses to adjust price and says it is my mistake and that I ordered the basic underlayment! How could I have ordered the basic underlayment when I was never even shown the basic underlayment. He showed me the upgrade! This is classic bait and switch!

Now Todd claims that I ""don't remember"" what I ordered. My wife and I were here with him, and we both saw the product he demonstrated, and we both agreed on it. How despicable of sales rep Todd to characterize us as not remembering because we are senior citizens.

On the day of the install, I had an appointment and I was not aware that the installers used a different material as I was not at the house. Upon coning home I find out that the installation was not the correct underlayment. After calling the sales rep he claims that I never ordered the better underlayment and that this was my mistake. The material installed was never shown to me and was not what I ordered. I complained and he states that since I signed a contract there is nothing I can do.

Stay away from Alan Roofing and especially their sales rep Todd spent.

How could he spent more than an hour in my home showing me a superior roofing product, then I spent over a month calling him and waiting for the roofing installation ,and now the product installed was not what I paid for and it is my fault? Could it be that perhaps, the subcontractors picked up the wrong materials and now you want to cover your @ss and keep your commission????

Orlando H.

Alan's Roofing did a wonderful job on my roof. They removed old style barrel tile, re-nailed my entire roof, applied peel and seal, and installed Owens Corning Duration II shingles. Alan's Roofing gave me a lifetime warranty with a 50 year non-rated warranty. The warranty is also transferable if I ever sell my home.They were the only company that worked with me regarding job price. I also got a free skylight from them. I had a total of five companies that gave me estimates; yet Alan's Roofing beat them all pricewise and material quality wise. The crew was polite and careful with all my garden shrubs and trees. All my neighbors are commenting how beautiful my home looks and that the workmanship is excellent regarding shingle installation. Remember if you buy quality materials the pros at Alan's Roofing will make your home look like new. Big kudos to Cory and his crew...a job well done at Van Dyke Farms by the pros of Alan's Roofing!

Mike Y.

After threatening with punitive damages they did come out and corrected their mistakes. I'm increasing my review to 3 stars as long as they are willing to stand by their work.