Affordable Solar Roof & Air

Kathy H.

I purchased solar from them and went with the ""critter guard"" , the guy said it would keep leaves etc out from under the panels. well the critter guard lasted about a year before it fell apart, contacted the company and after about 4 months they finally sent someone out to replace it , he finished about 2/3 of the panels and ran out of mesh, said he'd be back on Monday, that was 2 1/2 months ago or longer, I keep texting and asking about it but they are blowing me off, ready to contact lawyer and see what they can do about it. HORRIBLE customer service!

Daniel S.

My name is Daniel Santiago, I want to share my experience with Affordable Solar with my solar panel Company, I installed my system 2 years ago, At first everything went well, like any sale. They designed my system based on what I needed in my house. They made me three proposals, the last one they presented to me included a new air conditioning unit. I signed the last one under false pretenses, since they promised me that if I put in the new air conditioning unit, I wouldn't have to put in such a big system for my house. According to them, I needed a system that would cover 85% of my consumption, and the other 15% would be covered by the unit, since it was a super efficient air conditioning unit. That hasn't happened here. They promised me five more panels if I didn't meet my needs. I've been calling them, but they haven't answered that. I referred two clients to them, because I understood that they were a serious company, but they didn't do the same to them. The Salesperson that sold me the system no longer works with them, because AFFORDABLE SOLAR usually does this to clients. FOOLING THEM! I share my experience so that other people do not fall for the AFFORDABLE SOLAR scam!! I'm seeing multiple 5 stars towards affordable solar like I had, I'd like to know what those same people think in 2 years, I guarantee they'll think the same as me!

Nicole B.

They came out to give an estimate and my husband forgotten about the appointment. I apologized. The sales guy Tony decided to get nasty and abrasive because this had happened prior (again not me) then he started yelling amd called me a bitch as he walked away. Unbelievable. Sorry TONY.... you're fired before you were even hired. Apparently he is a Regional Manager. Wow.

Kimberly H.

What a wonderful experience. Angel was knowledgeable and friendly. She explained everything clearly and made sure that my husband and myself totally understand the financial options and the equipment. WOW! Only $25 a month for an electric bill. Going from an average of $231.00 a month to that is awesome. We are so happy and excited about our Solar panels along with our Tesla Powerwall! We were looking into purchase a whole home generator and due to our rocks and water under our property make it really difficult. No digging up my yard. No replacing sod. No burying a 500 gallon propane tank, no natural gas tank, no fuel to buy and worry about running out. We are so very happy! Good quality and service at your fingertips. Best of all value convenience & and very low electric bill of just $25 a month. The customer service , Angie and Joe were amazing! These folks have wonderful rating on Dun and Bradstreet, Better Business Bureau and other venues of reviews. Wonderful company and staff!

Jerry W.

Solar panel works fine, service not so much. After installation you have to chase them down via email and phone messages if you have any questions.

Karen M.

Financing is a lie, do not trust.
Some polite young person comes over with all programmed lies and sell you a live long debt you cannot pay enough to get this loan paid off. The tax credit is good but not what they tell you it will be. Do not trust speak to a tax expert first.

Raul C.

If you are thinking of getting
solar panels, I highly suggest you continue to look for a more reputable company. Affordable Solar is basically a SCAM. I did not do my homework on this company, and if you are reading this, I hope you didn't do what I did, checking the reviews after the fact. This company's customer service is horrible, I should have seen the red flags from the day they delivered my panels without informing me, as I was away from home. That's just the beginning of the nightmare.
The rep who estimated the panels of use for my house, under estimated so now i'm paying for my panels and high electric bill, so I am not saving any money. I have gone back and forth with their reps only to be ignored and lied to. If you don't believe me go read the complaints on the Better BusinessBureau website, I am shocked this company has not been shut down!! keep looking for references that have anything positive to say about Affordable Solar.

Tim S.

I requested a quote for solar on a generic website and was flooded with calls to install solar on my house. Most of the companies that called were courteous and called, left a voicemail, and a text. This company called 7 times and counting at this point in a matter of 2 hours. Based on the other reviews ive read about this company their time would likely be better spend on helping their current customers who have had issues with their service...

Johnson ..

I highly recommend Affordable Solar Roof and Air! Matt M, my sales representative was very knowledgeable and thorough in explaining everything to me. He was super patient, not pushy and actually wanted to help me get the best choice and price. Refreshing. Most companies are very pushy.

The install guys were easy to schedule with and blew me away with how efficiently they worked. I've never done solar before, from what I read, the most common problem is roofing issues. My roof is a fragile tricky clay tile but Affordable Solar was able to do it no problem (another company I interviewed came all the way out to me to tell me they couldn't do my roof).

I have had several big rainstorms and no leaks. It helps that Affordable Solar is roofing company as well. Their prices and warrantees were top class. 25 years. Very reassuring.

Another big plus was the dedicated interconnection department. They dealt with all the Duke Electric company bureaucracy. They handed all the hard work and never had me wondering what was next. I never had to check in on anything. That was amazing!

Finally, the exit interview process covered any remaining questions and safety concerns which I thought was nice closure to the experience.

I met with lots of companies before ultimately choosing ASRA. I am glad I did. Great pricing, great install, great service, easy process!

Angel S.

they were good in the beginning, until they got your business, now there is no customer service. they don't answer the phone. and you don't know whom you can call. when you text them they say they will take care of the problem, but nothing happens