Affordable Roof Inspections and Home Repairs

Mike K.

Charles worker who did my deck flashing was really nice and did a decent job, however leaving a 1 star review for Charles. I notified Charles that the siding of my house where the deck meets is not flush with the house so there is kind of a small gap, he told me he would send someone out. No one has came yet and I have been getting the runaround on scheduling something. Also it was recommended to get flashing tape done just to ensure water leak is not possible, they said the tape was $100 in materials alone. When I looked it up the same tape they were going to use, it is like $20 at Home Depot so I didn't appreciate that. It looks like he removed his account from Thumbtack now so all of his past negative reviews are gone now.

Betty T.

DONT HIRE HIM

This company Affordable Roof Inspections, LLC and Charles Thurston are is a complete scam. I sent Charles $1400 back in Feb of 2023. Like others have said, he seemed very professional and easy to work with, sent me a professional statement of work with a reasonable quote for the work required. He was on top of everything up until he got the down payment to start the work. After that communication has broken down and he has not made any effort to refund me my money. Thumbtack, Angi, Home Advisor should all give him and his fake company the Bums rush. I've filed a complaint with the BBB --he hasn't responded to them either.

Ekandrea T.

Hired this ""pro"" via Thumbtack for a fence repair. The guy who shows up (Charles)to do the estimate IS NOT the person who does the work (or even knows how to do the work). He is rude and does NOT follow through when there are issues. After paying him $700 for a gate rebuild (way overpriced), here I am months later paying someone else to fix the crap that he did. See the photos.

Crist R.

Terrible customer service. Took my deposit and never finished the work. He's a scammer! I had to stay on him to get my money back. It's a miracle that he returned my money.
Crist Ridley

Kart K.

This is a complete scam. I sent Charles $1000 back in Feb of 2022. He seemed very professional and easy to work with. He send me a professional statement of work with a reasonable quote for the work required. He included sending me the documents for the permit as part of that work. He was on top of everything when it came to getting the down payment to begin the work; however, once the $1000 was paid to him to start the work he became as useless as he could be. Additionally, when sending him money through Zelle it did mark is account as suspicious and potential fraud and I should have stopped right there.

The documents were never worked on, he lied and kept saying they would be delivered, and I followed up week after week. He kept lying to me and then offered to give me my money back (but never actually asked where to send the money too). He then offered to send over a document to wrap up the permit process and he still missed that deadline.

One random night I forced him to send me something and he finally sends me a document, when I looked at it - I realized it was just a copy of one he did before, the deck measurements were all wrong and it had the wrong number of posts. He lied again.

Then he said he'd hire a third party service and he paid money for it (another lie) and they would get the document to me. Nothing arrived. At this point Charles has ceased communications with me. I've begun legal preceding with him (even though it's just $1000) Charles should never be allowed to work in this industry for the scam he's pulling.

Charles is really unprofessional from many fronts and the headache of having to build the case is worth it if no one else will have to use Charles again for any work. He's absolutely the single worst person I've worked with in my entire life.

If you're thinking about hiring him, I would quickly look elsewhere for a more reputable character. Charles is not it.

TL;DR - Charles stole $1000 from me, promised to do work, missed all the deadlines and lied about doing it. Then just stopped communication forcing my hand into a legal issue.

Heather C.

I hired Charles in May of 2022 for porch repairs, deck repairs, to paint the front of our home, install flashing, and replace 2 windows. He was fast to respond, met us in our home, wrote up the contract overnight, and took our deposit all within a couple of days. His carpentry crew came out quickly and did good work while they were here the first week, but then never returned to complete the work or paint. Charles told us his carpenters and painters ghosted him and he would get another carpenter and painters out to our home to compete the work- but never did. For FIVE months he kept promising us ""next week,"" and it still hasn't happened. We gave up 4 weeks ago and just requested our deposit ($1000) for the flashing and painting be returned. He stated he would return our deposit ""within 30 days by mail"" but still has not done so. We were left without new windows, without flashing, and with unpainted incomplete work. He is now not responding to our calls and texts, and we have not received our deposit back. He will bend over backwards to get your money, but don't expect much once he has it.

R P.

ZERO STARS. Did not complete work. Stole the deposit we paid. Said he would refund it. He lied. Do not use this person.

M W.

Do not use this man Charles is very responsive in selling a job but when it comes down to the work and craftsmanship he gets an F I had him to repair a retainer wall he did not do everything he said he was going to do work is very sloppy I had to get another contractor to come out and redo what he did when I contacted him he said he would come out and make the corrections I never heard from him again

Rich K.

Charles was prompt to show up to quote the project and collect the $1700 deposit. The project was expected to start two weeks from signing, which was the end of December. It is now the end of March and all I've received is excuses as to the delays. I've requested a refund of my deposit and at first received additional excuses on a delay to provide the refund and now he has stopped responding completely. It has been a month since I requested a refund. Terrible business practices.

Octavio D.

Another dissatisfied customer with Charles Thruston made a commitment to repair my deck and failed to fulfilled his commitment, due to his failure to the contract we signed with him that he failed to uphold, we requested a refund from him but he constantly gives us excuses weeks after weeks, still waiting for our refund, even when we call him he redirects all my calls to his voice mail to avoid answering my calls, he continues to make promises to pay us weekly that promise was made January 7, 2022 we are in the last week of March and still waiting for our refund , why did he take our money and use it and can't pay us back like he promise, be careful who you hire to work for you, don't get scam.