Advanced Roofing Services

Tim S.

THEY DID NOT RETURN MY CALL AS STATED ON THEIR VOICE MAIL GREETING!!! Due to the fact they are listed in the Diamond Certified directory, I called this company expecting great customer service and diamond level interactions. I called to get an appointment for an initial roof inspection and to receive professional advice to repair or replace my roof during their listed business hours and reached their voice mail. I left my return contact information as requested on their greeting message and have not received a return call as of a week later. They made it easy for me to remove them from my list of prospective roofing contractors. I'd give them zero stars if I could and also 5 thumbs down. If this is ""Advanced"" roofing service and Diamond Certified by roofing industry standards .... SCARY!!!!

Troy S.

Advanced did the roof on my house and did a great job at a good price. I recommend them to my clients as well.

Michael S.

We were really happy with the work Advanced did in replacing our roof five years ago. We recently noticed a small leak and contacted them since it was still under warranty. They were out that same day to repair it. Very good service!

Vanessa T.

I am a patient customer, and after working with this company for over a year and spending thousands of dollars with them I give up and here is why:

-Many, many missed appointments. My time is clearly not valued and I have had to take time off work only to find out that no one shows up.
-Good luck if you get a hold of the office. They rarely answer the phone and do not always call back.
-Paid for the repair of a leak. It still leaks. They tell us they will come out and have a look and never do.
-Apparently they do not guarantee leak repairs
-In a re-roof project they did for us, they did not perform everything written up in the contract. We had to walk them through the contract before they would fix their incomplete work.

Save your money, stress and time. This company is terrible. Sadly, I thought the owner was a good guy, he came out and did the initial estimate. But once the contract was signed the nightmare began.

Steve B.

ROOF SHOPPERS BE WARNED:

I just had an Oakland-based attic service provider spend the day extracting all the splintered debris, loose nails and particulate roofing material ADVANCED ROOFING SERVICES, INC. left in the wake of putting a new roof on my home three years ago.

Shame on me for never having looked in the attic since the new roof was put on, but shame on ADVANCED ROOFING SERVICES for leaving my attic in such a state--I had to pay just under $2,500.00 to have my attic cleaned up to my satisfaction.

Things to review before, during and after ARS has completed the job of putting on your new roof:

* Request to inspect the exposed attic for debris and request removal before the new roof is placed back on b/c it will cost more to remove the debris through a small attic access hole

* Request that the roofers patch any holes that might allow mice and/or rats to enter (the drought is forcing rodents into homes in their quest for a water supply)

* Don't pay for the job until you are completely satisfied and have inspected every last detail

An unsatisfied customer

Stuart K.

Advanced Roofing put a new roof on my house two weeks ago. They were extraordinarily professional and diligent in completing the task. They did a great job and everyone from the owner to the workers doing the roof work had a wonderful attitude. That includes the office staff. If you need a new roof do yourself a favor and at least consult with them and obtain an estimate.

Aly N.

This company took the time to write us a note. While I can't speak to the quality of the work, I appreciate the effort to address our concerns.

N L.

Horrible. I tried for months to get them to fix some broken tiles on my roof. I finally gave up and asked my husband to try, he had no luck, either. Then it was our solar system company's turn to try, Adanced Roofing is giving them the runaround, too. Forget it. Adanced Roofing will not communicate like normal businesses do, the office manager will say that she'll talk to the roofer and get back to you, but she never will. You follow up, via phone call or email, and the responses range from no response at all to ""I'll get back to you tomorrow and set up a schedule,"" and it never happens. This has been going on for months.

Adanced Roofing does not want your business nor your money, so don't bother trying to give it to them. They don't need to be in business, all they do is play mind games with customers.

Jennifer T.

We had an OLD shake roof that desperately needed to be replaced. We got bids from 3 companies - not only was Advanced Roofing's the lowest but Dave clearly knew what he was talking about. It took a little while to get our job scheduled, but April was responsive throughout. Once the job started, it took a total of four days. Day 1 was the tear off, Day 2 was new plywood, Days 3 and 4 were putting on the new shingles. Every day, the crew cleaned up everything very thoroughly. All the guys were friendly and professional. Our neighbors, who can see our roof better than we can, commented on how hard the guys worked - they were very impressed. Our new roof looks great - we'd recommend Dave, Dave Jr. and Advanced Roofing to anyone!

Trinity C.

I have been waiting for over a month to get a estimate from Advanced roofing services. I have called 5 times asking when i would get ether a verbal or written estimate. The receptionist would ramble on about how she wasn't the one who typed up the invoices and about her heath concerns. She assured me every time I called that she would pass on my info to the owner. I just called again today and asked again about getting my estimate. She told me that the owner probably discarded my information because I expressed that I was dissatisfied with there customer service. I find this to be very bad service and wonder what would happen if I did ever get a estimate. By far the worst experience I have had working with a roofing company.