Acme Roofing Services

Vandana P.

Acme was a third party contractor for Tesla solars. They were asked to come, move titles and make space for Tesla workers to replace the solar panels. Once the solar panels were repaired, Putting the roof back was a task for Acme and they completely botched it up. I had water stains on the roof after the first rain. Called them again and they just moved tiles around and we ended up with a water leak in another area.
Will not recommend ACME to anyone. They don't know what they are doing.

Jennifer M.

I had left a message for them on last Sunday because with the storm I found out I had leaks in my roof. As of today, I've still heard nothing back except something minimal for the short term I need long-term, but I found somebody else to do it.

Aakash D.

Best and most detailed contract I've ever received for roofing. They price well and offer great turn-around time and responsiveness. I got a great roof and project completion from them. My roof looks awesome and there's a ton of peace of mind in it matching against the weather. Looking forward to slapping solar on top of it!

Bernardo C.

This past summer, I had solar panels installed on my roof and the company gave me the option between two roofing companies to install them. I chose Acme based on price and customer reviews. When Acme completed the work, I went up to the roof and inspected it. I noticed that Acme had damaged a lot of my tiles during the installation. I contacted the solar panel company to mediate. They told Acme to go back and replace the broken tiles and repair the damage they caused to the roof. Acme came back and said they fixed the roof, but all they did was do the sloppiest patch job I have ever seen (I've attached the pictures). They did not replace the tiles and just slapped some caulk to try to piece the broken tiles together. Some damaged parts of the roof looked like they hadn't even tried to fix them. I told them this is unacceptable and Acme had to replace the tiles and install them properly. I finally had to contact Acme directly. They said they would send someone to assess the roof. So... for the third time, Acme came out, said this was not a reflection of the quality of their work, and they assured me they would get back to me with next steps. A month went by and I emailed them saying I hadn't heard from them. I haven't received any response from Acme since then.

I'm extremely disappointed with this whole thing. Acme kept promising they will fix my roof, did a terrible patch job when they should have replaced my tiles, and then gave me the run around for almost 5 months now, and my roof still isn't repaired. I tried to give them every opportunity to fix this but they are just being extremely unprofessional about this whole situation. I would never recommend this company to anyone.

Mike M.

Did a great job working with me for my Mom's new roof. Great communication, and worked with me, even though I am out of state. Would highly recommend, great price, very professional.

Jamie M.

Hired this company to redo the roof so we could put in the Tesla Solar panel and this company was on the list Tesla gave us to contact. This is a very long story so instead of writing down a long boring story, I'll just briefly write down what I felt about the entire job.

They were fast in removing the old roof, and took bit of few days to put in the new roof which that is totally acceptable. After everything was done, the ground was totally messy and they didn't clean anything up on a daily basis. They just left crap all over the ground and barely picked up big pieces. Large pieces on top of my succulents, my veggie garden in the back, on top of the awning.. So, I called the project manager, Martin. He was not very pleasant to deal with and sounded like he didn't have the patient or the day to hear my story. Basically said, ""I said I was gonna send someone out to clean it up. Is there anything else?""

After someone came, still was messy, so we ended up going out there ourselves, and swept stuff away from our porch and around the house. Few things didn't get done or did a really bad job. Called Martin again and he told me he can't give me a timeline as to when they can come back out to install the flashing they ripped out and didn't replace. He said he was gonna go into the office and call me and let me know. Nope. I called back and he basically said, we just don't have the time, we are looking at 2 months out, but trying to squeeze you in, and ""I don't want to promise you a day and end up not coming out."" Fair.

However, this needed to get done and I felt as if when we first started the project, they were really eager and said they could come out and do it in 3 days. Now that we need them to come back and finish what they started, they have no time??

I called the office and spoke with a really nice woman named Bernice, who answered the phone and she fixed everything. She said she would tell Hector, who was Martin's supervisor and will get this right and indeed, she made it happen and within a week period, Hector himself came out and made sure he finished everything. He even went beyond and purchased and painted the flashing that was a metal color with matching house paint.

Martin did not inform me of the permit getting finalized at all either and that was just left alone. I felt like if I didn't push for it and ask about it, that was never going to get done. However, of course, after mentioning, Bernice made it happen.

At the end of the day, Bernice and Hector saved the day. I wanted to give negative stars if I could about this company and also tell Tesla about taking this company off of their list. However, because Bernice and Hector stepped in, I am giving 3 stars and am not calling Tesla.

Carrie A.

Acme put a new metal roof on my home last year. It was a difficult job on a very steep roof on some really hot days. While everything was not entirely to our satisfaction at first, Hector (the owner), worked through it with us to make sure all of our issues were resolved. He even helped us get in touch with the material manufacturer when we had installation and warranty questions. No one else could get a hold of them.

While there were moments of frustration, I appreciated that Hector was always willing to talk things through and find a solution. During our roofing journey, several friends and family members also had roof work done by other companies. They all had issues as well, but the companies they picked did not make things right in the same way. There are a lot of things that can go wrong in roofing, but there aren't many owners like Hector.

Richard D.

I selected Acme Roofing out of the 7 companies that sent me their quote. Acme was neither the cheapest or most expensive. I choose Acme because their sales rep gave a decent presentation of product. The quote was for a new roof, gutters and removal/installation of solar panels. Here is where the nightmare started. It appears that Acme roofing only does the roof and subs everything else out. Gutters was a separate company and solar was a different contractor. The roof was completely relatively fast. Solar system was removed May 16th. The roof replacement began May 17th and was completed May 18th. The sub that installed the gutters did not show up until May 25th. The solar panels were not reinstalled until June 3rd. I expressed my frustration throughout this whole process, but all I receive was a apology. At no point did Acme roofing try to go above and beyond. That's right this roofing project has been on going since May. It is now July 10th and ACME roofing has not close the loop on the final inspection with the city.

victor b.

We are having a solar system installed soon, however we were told we needed a new roof first.
ACME came out and in a matter of an hour or so did a complete tear-off.
They left almost no trace behind. The crew was very respectful and greeted me before starting the job (It's nice to speak Spanish ;).
The roof was installed within the nex few days as planned. The overall quality of the roof looks amazing. We are very pleased and would recommend ACME to everyone.
Leo, Hector and Martin are very professional and were excellent to work with.

Peng L.

They come on time and provided a good analysis and solved the issue on spot. I like their integrity and honest so would recommend them.