Above All Roofing Solutions

di d.

Around 2012 Above All Roofing Solutions reroofed a property I own. Liaison Ken A. seemed very service oriented. I paid extra for a higher quality --more durable-- and a 20 year warranty. Unfortunately --according to a new roofer-- though AboveAll did a good roof job, it did not account for ventilation needs. Reportedly, as a result, soon after the new roof was in place moisture (from cooking and living activities) started to become trapped. Recently AboveAll refused to patch the roof as part of the warranty. I tried to enforce my 20 year guarantee but AboveAll refused on the grounds that there has been other activity around the roof. In particular, AboveAll cited a cable by Comcast which was cast above the roof and fastened improperly or unprofessionally. I tried to commission a forensic investigation but unfortunately a new roofer who jumped in only later cited some conflict of interest or work ties with AboveAll. So far the new roofer refused to provide me with a clear report as I had asked at the beginning. The new roofer refused to clarify but seems to mumble that the ventilation design problem (rather than the cable) caused damage.
AboveAll did not take properly into account the original post war track house design. Perhaps the 1940's build was not studied for optimal air exchange. Based on foggy reporting, most likely the roof needed vents.
Overall AboveAll struck me as otherwise potentially very capable, service oriented and professional. Ken A. kindly re-checked the roof several times at first. He implied that everything (including moisture) was OK.
The major warranty exception or flaw cited above mars all that. I am told by another construction expert that the roofer should have known better. Ken apparently sold me the wrong version (of an otherwise seemingly superior roof) -- one lacking the simple vents needed. Andrew S. (the Op. Mngr.) nailed down the co's unethical mode, citing apparently pretextual ""circumstances"" in declaring ""the warranty is now null and void""

rick s.

Just had my roof replaced and they did a fantastic job....fair price and their crew was nothing less than professional.Timely work and did a great job cleaning up afterword. Ken and his team were great to deal with

Evelyn H.

I reached out to several roofing contracters late last week to get an opinion on whether or not we might have a roof leak right at our bedroom window or if it was an issue with the window itself. We were concerned about rain that seeped into the top of the window during the last rain & wanted to make sure we got things properly checked out before storm season. Andrew was the first to respond: he was incredibly prompt in his response, sending a note right away & offered to come out & take a look. We scheduled time this afternoon for him to come to the house, but he had a conflict that surfaced, so he called & left me a voice message to reschedule for later today & also followed up via email. We rescheduled & eventually met up, he busted out his ladder to go up & take a look at the problem window (which happened to be on the second floor), & determined that the roof looked fine & it was most likely the window frame that needed resealing. I greatly appreciated his fantastic communication & honest opinion vs. trying to get me to sign up for a while new roof or even roof repair when I didn't need one. Super-nice guy & I will most definitely be calling him when the time comes to bite the bullet & get our roof replaced.

Wolf H.

I requested a quote via the webpage. Soon thereafter I get a phone call and the person
I spoke to told me he would go out there on Tuesday. Silence. A few days pass and I am calling
them up ask about what happened to the quote. Nobody picks up and I leave a message. Silence thereafter.....""Above All""? nahhh...

Daniel A.

If you are looking for someone to clean your roof debris for $1000+, you found the place. The only good thing I found here is that the estimator came on time the first time. I had a leak several places, some areas where there were leaves and some area clean. They cleaned the leaves and put some sealant where they have nails around the exhaust tubes on the roof and that was it, nothing to fix about the leak. The leaks were not in those exhaust tubes. Even if we say that is probably the case, the other places where there was no leaves to begin with, did not need any sealing according to the supervisor. His reason was, three or four of the leaves from the tree can block the water and create the leak. He did not want to believe that there was no debris in that area. According to him, there is no need to fix the leak as long as there is no leaves there. On the top of that he was angry that I asked him if there is any thing he can do to seal the leak area. This whole process took over three months. Not a good experience.

Sally L.

The day we purchased our home we arranged for Above All to inspect roof and to give us a bid. The very next afternoon Rick met with us having already inspected the roof, gave us a good roof education, presented various choices for roof and so forth, plus presented the companies bid.

The company immediately started the job, even tho it was over Thanksgiving. We received three or four calls from Rick to keep us up to date on all the progress. The only negative was an additional $3,000 unexpected cost for insulation apparently required by the City of Pleasanton, which the company apparently was not aware of until the Pleasanton inspector made his mid-construction roof job visit..

Joyce T.

We chose Above All Roofing Solutions from three quotes we collected. The first roofing company we contacted came to assess the job without our knowing it, sent us a quote, and we never heard from them again. Very impersonal. The second company sent someone to assess the job while we were at home. They also sent a quote, but didn't follow up. Then Ken Armstrong came to do the assessment from Above All Roofing Solutions. His quote not only included the costs and materials involved, but also a list of roofing terms and what they referred to. We appreciated the thoroughness of his explanations and advice. And he followed up. Our roof was completed in two days. It is a superior job in that the job included the addition of vents into the attic all around the house which allows more ventilation and air flow through the attic, gutters that happen to match perfectly the color of our house, and replacement of the decaying wood on our porch roof. The crew cleaned up the property both days that they were here. This is our first roofing experience, and we are very pleased.

Michael T.

My first encounter with Mr Pisano was two and a half years ago when he did the roofing inspection and repairs on our house we bought in Sunnyvale. Based on this experience - I strongly recommended him to my next door neighbor for a complete reroofing job - which was done on time and in a great workmanship manner. When it came time to reroof our home - Mr Pisano was the first one I called - and out of four bids was the most responsive - comprehensive and best price. His ethic, workmanship and professionalism are all above reproach. Why all the good reviews wind up in the filtered area is a mystery to me - maybe the yelp folks can explain that-eh?

Tammy C.

I read the other reviews. I met Rick he was nothing but polite and helpful. I would hope that he was just having a bad day as some of us do. The workers came moved everything to the middle of the room and covered everything to minimize clean up. Rick checked the job while in progress, answered all the questions I through at him. The job was done in a timely manner. The price was very compatible. I would definitely recommend them to anyone in need of a roof or a roof repair,

Barry H.

Be careful with this group. Ken Armstrong is not honest with all customers and can be very rude and angry acting if you ask him to fix minor items before the job is completed. Since there are many choices for roofers, I would stay away from them and look for ones who have good customer service. Their price is o.k. but quality of their work and customers service is lacking.