Able Roofing Company

Marlon M.

We had a great experience with Jon today! We had a small leak in our tile roof and my wife called around to a lot of roofers today and there was no one that could help us. Jon did us a huge favor and was able to send 2 of his crew out to inspect and fix the leak. They arrived right on time, got right to work and were really reasonable. He also gave us a recommendation for someone to help repair the drywall. He was great! Highly recommend.

Deb B.

Excellent Company and Quality Service. To compare, I had five additional companies come out to bid replacing my entire 20 year old roof which has had to deal with Lucas Valley wind, and full sun exposure, thus causing many of the shingles on 50% of the roof to be worn to the fiberglass. With a roof this old, you just can't replace half of it so I started the process of calling companies from Marin and Sonoma county to bid the job.
This home is over 4000 sq feet, multi level, I knew it would be an expensive job.

Jon was the quickest to respond and come out and only he and one other company took the time to climb onto the roof and inspect every nook and cranny. The other companies just used satellite images.
Not only was Jon's pricing by far the most reasonable and fair, but his attention to detail went far beyond my expectations, making notations on a few other things that needed to be removed such as an old, non working rusted attic fan.
He was able to come out a week later to show me samples and colors and I happily signed the contract and gave him the required deposit to get into the queue.

While we initially had a day scheduled and yes, other things had to happen such as finding a place to vacate with our two German Shepherds, etc, the unfortunate thing happened. Jon called to let me know he was down a guy and as a result, everyone's job had to be pushed back. Of course, many people were very upset as this create a domino effect in people's lives. One change causes other changes to occur and then you find yourself, in the busy summer months, trying to reschedule everything.
Having run a business myself, it wasn't difficult to show compassion but Jon became overload with calls to the point of his voice mail becoming too full to take on new messages. I realized the importance of staying calm, finding a way to push everything on my plate back as our home needs to go to market before we lose the window of time that's critical to sell a home in the Fall leading into Winter, and just waited to work with Jon on a time frame that would work with his crew and schedule and mine which over time, became less flexible.

I can truly understand people's frustration when they want a phone call returned or a concrete date established but often people get overloaded, trying to multitask and please everyone while keeping their crews working and their current projects flowing. It truly is a juggling act and while many are quick to jump the gun and write a poor one star or zero star review, it's more appropriate to give the person the benefit of the doubt, explain your situation and listen to theirs, and then try to come to terms with what may or may not work. Sometimes you can wait until the following year, even with the 'El Nino' warnings. Sometimes we put off something we should have done years prior as a roof is not only a 'non sexy' project, but it cost a bloody fortune. It's as pleasant as going for a root canal, we just don't want to have to write that big check.

Jon is a good guy. He has good values, he is working very hard to please too many people, he runs a reputable company and is doing the best he can. Your calls will be returned, your e-mails will be returned but change does happen and circumstances often throw things into a bit of chaos.
I spoke to other companies when my job had to get pushed back and trust me, everyone was booked well into next year and many were charging 25% to 35% more for the same job. When there is a strong need or panic, many roofing companies take advantage.

Jon's prices make the wait worthwhile and everyone out there has to realize that if your scheduled date needs to be changed or you have to wait a few days for a call back, assume that there is a lot going on and it's not about you even though it is frustrating. I could have cancelled but all I would have done is shot myself in the foot and jumping to a different company wouldn't have done anything but create more frustration, a longer wait and a much higher financial outlay for the same product.

During these times when we're all stressed out over many things going on in our lives, including the ups and downs with the stock market and so much uncertainty in general, take the time to slow down, catch your breath and realize that kindness and gentle communication and giving someone the benefit of the doubt goes a long way.

I have only met Jon twice, he is not a friend nor a relative, just someone that I am very happy to be giving my business to as he truly does care.

Kurt C.

We had selected this contractor due to his outstanding ratings on Yelp. Unfortunately this was a mistake. We had originally arrange for a roof replacement estimate on July 6, 2015, and as of today Jon informed us that he will not only will be unable to supply us with a written estimate after meeting with him, but will not take anymore work until October 2015. This was a great disappointment considering his reputation was so positive per Yelp reviewers. The personal time invested in this company was not only disappointing but frustrating in attempting to reach him for a quote or the status of his estimate. Regardless if his performance is outstanding in replacing our roof,I can not honestly say I would consider this company due to the lack of reliability, consideration, or professionalism for us as a potential customer. This type of business practices is way below par regardless of the quality of workmanship.

Nancy A.

His roof work is as good as it gets!! This is my second experience working with Able Roofing. He fixed a chronically leaky roof on my old house the first time he came out even though others had tried and failed to correctly fix it. When I moved to a different house I had another company fix a small leak and within 2 days, there was an even larger leak.They never returned despite two appts. I didn't call John because I didn't think he would come this far. I should have just called John the first time. He put on a new beautiful roof for me, cleaned up after themselves, charged me just what he said he would. To boot, he thanked me for having them do the work!! All in all, you won't find a better craftsman who knows how to do such beautiful work and is an absolute pleasure to work with. Kudos to him and his terrific crew!

Uta J.

Jon and his crew came out after sunset, in the rain, and used headlamps to go onto my roof to fix a leaking skylight. (The skylight was installed incorrectly.) No more leaking!! Jon is kind, professionally and cares. Thank you to them!

Edward L.

I called Jon a day after calling the company who had installed my new roof the year before because the new roof was leaking rain through the skylights. Jon called me back within an hour, had two guys on my roof in torrential rain within a couple of hours and had the problem fixed. I don't care that the roof was under warranty; I would rather have good customer service when I absolutely need it (and having water on the floor from the first real rain of the season counts as that) than wait for people who should know better to do what they should have done right the first time. Jon will get my business in the future, the other guys I never want think about them again without feeling disappointed.

Lindsey H.

I had a great experience working with Jon on my roof replacement. He was very detail-oriented in the bidding process and responsive about any questions I had. His pricing was reasonable. He had terrific communication during the roofing process where some issues were encountered once the roof was torn off, and was very fair in pricing out the incremental work to cure those defects. His guys left the alleys around the side of the house cleaner than before the roof replacement started. He also was happy to discuss placement of the satellite dish after the roof was complete. I would highly recommend.

Judy A.

After contacting several roofers to repair or replace my beloved tile roof for
the home I grew up in and now own, I called Able roofing. I was impressed
by John Wills. I had been told by other company estimaters that they would be able to match my tile, most never called back .
John inspected the roof explained that the tile was a composit material and
what had caused my lifetime roof to deteriorate. Having been raised in the trades it was apparent John knew his business. He helped me decide on a shingle
that was a brick red and would coordinate with the brick on my house. It
Was also a plus that John owned the company and was hands on.
On our start date John and crew arrived set to work removing the tile roof
Each member of his team had their job to do thu out the removal and installation .
They worked fast and efficiently with little direction. They found considerable
dry rot and had to replace 15 sheets of plywood , some facing on the eves
and replace the skylight . Over 4,000 square feet of roof and the repairs
were completed on time and at a fair price.
At the end on each work day the crew went from the roof too clean up
When they left the property was clean. They even cleaned a fountain.
John, his Forman and crew were a pleasure to do business with and
I no longer grieve for the loss of my tile. I now have a beautiful brick
color clean roof I love.

Tina G M.

Jon from Able Roofing did an outstanding job at a reasonable price! Jon went the extra mile in every respect. He knew we were installing solar . Instead of having the solar company go through our new roof he explained that by installing the stanchions directly into the plywood and then flashing them to protect for leakage our shingle warranty would remain intact. Jon worked with Solarcraft, who provided the stanchions and mapped out the locations for them to be installed. When we had questions, Jon was patient and explained exactly what work would be done. He made it clear that customer satisfaction was a top priority. Thank you Jon!

Dave R.

I just had the best possible experience one can have with a professional roofer.

After the big storms this past weekend, I had developed a leak in my roof. I called a different roofer -- Miranda Roofing -- on Tuesday for a 10AM appointment on Friday morning (knowing more rain was on the way this weekend), and they were a ""no show"" and didn't return my desperate phone calls all morning. That is not the way to win customers, Miranda Roofing!

I then looked on Yelp for a different ""5 star"" roofer and found Able Roofing, and called them. Jon the owner returned my phone call within thirty minutes, and -- without previously having scheduled any time -- he and his assistant came over to my house an hour later and spent all afternoon fixing the leak (it was much more complicated than we had anticipated, and he even needed to have custom flashing fabricated for around the chimney area which had been victimized by previous shoddy repairs from another roofing company). Knowing that additional rains were coming this weekend, Jon talked the custom fabrication shop in San Rafael into making the new flashing that afternoon, right before they were going to close for the weekend. Jon managed to finish the difficult job the same afternoon I called him! Talk about service. And Jon is a smart, effective, hardworking no-nonsense but friendly guy with a ""can - do"" attitude; and he and his assistant worked hard to get the job done before darkness fell and before the next rainstorm due this weekend. And his prices were remarkably reasonable, so much so that I paid him about 20% more than he asked for (he was pleasantly surprised by that gesture, needless to say).

I could not be happier, and would strongly recommend Able Roofing to all you fellow Marin-ites!