A Frame Home Services

Leslie K.

A Frame put in a concrete floor for us in our garden room this past spring. I was overall very happy with the quality of the work and service we received. If I could give a four-and-a-half stars, I would. The floor looked and continues to look fantastic.

I worked primarily with Joe Goss and the subcontractor for the project, Calen Gabriel. Joe and Calen both had full access to our home at various times and I felt entirely comfortable with that situation.

As the guy laying the floor, Calen was there most often and I found him extremely responsive, professional, and pleasant to work with. That's important with a process involving staining concrete, as the cure time for the overlayment and process of building up the color easily means a multi-day project. We hope to have A Frame do additional floors in the house and hope that Calen will be the subcontractor again.

Joe was A Frame's project lead and the one who did the finishing work such as painting and installing additional molding to cover the small gap between the new (slightly lower) concrete floor and the existing molding. Joe's work was quick and good and he, too, was professional and pleasant to work with. Overall, Joe was responsive, but the reason I am not giving five stars is that after the concrete was done (and after I had given the remainder of the payment), I felt like I had to chase him a bit to return my emails and get the final bits of work done so we could really put the house back together.

Joe explained that he was very busy at the time. I believe the explanation and everything turned out satisfactorily . But it can unsettling to the customer to have paid one's money and then have to start nagging to get the project completed--even if everyone has the best of intentions. It think it would serve A Frame well as they deservedly get more business to bear that in mind and staff up accordingly. That said, I would be happy to work with Joe and Gene and A Frame again.

Jason F.

I feel very conflicted about A Frame Home Services. This review would most certainly be lower had it not been for the customer service that Joe provided.

The communication was great ...as long as I dealt with Joe.

The initial price estimate was great ...but the final cost was about 20% over-budget.

My small project included moving a small wall, removing bathroom tile, and texturing said wall ...but not painting of the wall nor finishing the flooring underneath the removed bathroom tile, an incorrect assumption on my part.

The work completed was great ...except they made an absolute mess, left behind demolition debris, and the ceiling fan was no longer working. ...which was mostly resolved by Joe who cleaned the mess as best he could, removed the debris, and fixed the ceiling fan himself.

To their credit they did start and finish the job on time. They also had complete access to my home and were always careful to lock up on the way out.

Hannah R.

Wow! I don't even recognize my yard it looks so good. Thanks to Gene and the crew at A Frame. We will definitely call you again.

Confluence C.

I highly recommend these folks! My house was recently broken into and I was left with a broken window. After reading reviews on Yelp I decided to call A Frame. I'm very glad I did. Gene and Joe were so incredibly helpful. It turned out that I had to have the entire window replaced and it was a special order size that would take some time to be made, so they came out over the weekend and boarded up my window for me until the replacement came in. They kept in touch with me while waiting for the window to be finished and as soon as it was ready, Joe came and installed it in record time.

Then, I discovered that one of the trees in my backyard was rotting and making an awful creaking noise. I was really worried that it would break and fall on my neighbor's house or property. After calling a few arborists and either not getting called back or being told that it would take weeks before they could come out, I remembered that Gene had said that they can do just about everything so I gave them a call about the tree removal. Now, thanks to A Frame, I have gained a new window and lost a rotten tree.

They did a great job on both occasions, were reasonably priced, and came out when they said they would. I really couldn't have hoped for more and will definitely keep their number handy should anything else come up!

Don H.

I've just met with Joe and Gene about a third, bigger job that needs to be done - a retaining wall, cutting down a tree, replacement windows and door, new privacy fencing and landscaping. The first two jobs were completely very nicely and in great time. The removal of an in-wall dog door was a piece of cake and you can't tell from where on the textured wall the door was removed. And such great prices!

Danelle M.

I was referred to A Frame under high recommendation of a friend and have been extremely satisfied with the outcome of their work. I had a very large patio and concrete slab installed and was so pleased with their work and service I asked them to return and install a stone pathway. They are friendly, responsive and very reasonable priced. When I got the original quote for the patio I explored several options and found they came in thousands of dollars cheaper than the others. Again, when I got quotes for the pathway they were able to undercut the others by several hundred dollars. They have been easy to work with throughout the entire process communicating through phone, email, and text. Since I have a busy schedule they were able to adapt their communication to what worked best for me and stayed in touch with me throughout the entire job. Since I started working with A Frame I have recommended them to several others and they have also commented on the professionalism and friendliness of their team. I will absolutely use them again for any other home projects that come up.

Linds L.

I found this company on Yelp and hired them immediately. I was extremely happy at first just like all the other reviewers. One of the employees came and did work at our home and impressed us initially. The job started off great and then went down hill fast. I found out that we truly got what we paid for. They started out treating us like important valued customers. Once we put the deposit down, we started noticing a difference in the level of service. Our needs were put on the back burner.

Yelp is great because it has gotten A Frame alot of business. But also, they are now far too busy and that results in poor customer service and follow up. Multiple balls were dropped over the course of a month. I could fill an entire page of with different things that happened and how poorly we were treated but suffice it to say, I will never work with A Frame again. I never write yelp reviews but I had to in this case, to save you the trouble I encountered.

This saddens me because they are competitively priced and things started out so well. But soon it became clear how this company runs their business. The last straw was when one of the contractors was extremely rude and angry on the phone with me. He directed his anger at one of his subcontractors toward me. I am extremely patient with people's behavior, but this was unacceptable. It was almost impossible getting in touch with anyone and it took 3x as long as we were originally promised that the job would take. The saddest part is, I had already recommended A Frame to my family and friends who would've spent tens of thousands with them on house projects. I had to call each of them back and take back that recommendation. The work was finally completed, but we have never been treated like this before by any company we have hired. They are far too busy with not enough help. We have lots more work we want done and I will be choosing a different company that is dedicated to excellence, customer service and effective communication.

Natalie A.

There is not a single handy bone in our bodies and my husband and I prefer doing it right the first time over trying to figure it out ourselves.

We found these guys because of Yelp, as always. And, as always, we are VERY happy we did. They're awesome! They're also friendly, affordable, prompt, courteous, and.. well you get the drift.

We'll definitely be bugging them for anything and everything for a long time.

Sean L.

I searched for a LONG time to have some brick repair done at a reasonable price. I am extremely happy I found A Frame. They did a terrific job and at an extremely reasonable price. They are even about to bid some more work for me shortly.

Great group, excellent communication, and they keep their word.

T C F.

Gene & Joe handled three big jobs at my N. Austin condo. (Kitchen cabinets & granite countertops, deck renovation and patio door replacement). They did a great job on all three and kept to schedule and budget. I'll be hiring them again for sure. Highly recommended.